Arrowhead Plumbing offers a variety of green products and services; tankless water heaters and more!
I called last minute with an emergency hot water heater request and even as a new customer I was treated with respect and taken care of promptly even though it was after hours. Furthermore the... professionalism put forth by their employee Jose Bussot was above and beyond, because of him I am a customer for life. He was on time, caring and thorough, even though it was well past the end of his work day. To take matters even further he came out on Saturday (his day off !) when I ran into trouble getting the system back up and running. Again, I can’t say enough about Jose or about the company as a whole thanks again!!VIEW MORE »VIEW LESS »
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We had the main water line to the house to break. Arrowhead was the only company who was willing and able to install the new water line under our concrete slab. They had the 'technology' to make this possible, and it was completed in an expeditious manner. Both Derrick, the owner, and Stacy who performed our services were outstanding individuals to work with. Top Quality, Professional, and Honest. We would recommend them wholeheartedly if you are in need of plumbing services. Customer satisfaction seems to be their motto of operation. I even received a telephone call the next day to see if everything was working well, and whether we were satisfied with the work performed. It's hard to find this type of quality and reliable service these days. Thanks for a 'fantastic' job.
I had the pleasure of speaking with Derrick this morning about a problem with a stopped up toilet. I was attempting to work out a fix for my problem as Derrick assured me that I was moving in the right direction. He talked me through my situation to resolve and even followed up with me, like he said to ensure I had completed all of the work. Kudos to you Derrick - you are a great teacher!!
Arrowhead Plumbing was referred to me by a vendor. On 3 occasions Leo came out to “fix” plumbing issues. Each time I got an appointment within 24 hours, and Leo was always exactly on time. He was very thorough in advising me of the problem and its solution. The price he quoted was what I paid – no extras. He never suggested equipment / services I didn’t need. In fact, on one visit to repair a fridge, he advised that he could make the repair, but it would be too expensive for an appliance of that age that would probably continue to have problems and, if it were his, he would just buy a new one (which I ultimately did – from Sears). And then he didn’t even charge me for the call – said he “didn’t do anything”. His work always appeared professional. He was pleasant, knowledgeable and fast. And he left everything spotless. In my contacts with the company I get the feeling that honesty and great customer service are important to them. I have no idea where their prices rate. (I don’t have the time or the patience to have 2 or more repairmen come out to give me a quote on a job.) I have to assume Arrowhead is competitive (plus they have coupons on their website that they honor). In any event, I feel they are a quality provider. I will continue to use them and have no hesitation in recommending them.
Highly professional, prompt service,easy to work with, respectful, upfront and honest. While out of town on business, my water heater began having problems, I found Arrowhead Plumbing on-line and after reading so many great reviews I gave them a call. They were sensitive to my situation and responded in-kind. I will definitely call them again.
After a nightmare with my water heater and pressure reflief valve in the house, I found Arrowhead on the internet. Derrick was a pleasure to deal with and was able to basically drop everything to fix my problems. Leon and John that did the work were excellent to work with and had an exceptional eye for neatness and detail. I would highly recommend Arrowhead.
My experience with Derrick Bell at Arrowhead Plumbing was the best I have ever had with a plumber. He was able to come right out, determined what the problem was and corrected it to perfection. He was courteous and pleasure to business with...I have no doubt you will have a similar experience.
Our water heater burst on a Sunday night. We called Arrowhead Plumbing Monday morning and were able to set up an appointment for that day. Within 3 hours they were there and had the new water heater installed by 3pm. After it was installed they took the time to explain how the new unit worked. They were prompt, courteous, polite, cleaned up the area after the work was done and were very respectful of our time. I highly recommend them!
I had a leak under my hot water heater and had to cut off the water to my house. My homeshield warranty sent a plumbing company that was not honest. Their company gave me a very high estimate that did not cover installing a new line from the street. The company also lied when fixing the cutoff valve in the house. They said they had to move the water heater to replace the valve at a cost of $285 to me. After contacting Mr. Derrick Bell from Arrowhead, he suggested the plumber cut a hole in the sheet rock to fix the valve. He was very upset. However, he cut a hole and fixed the valve which did not cost me. Derrick Bell gave me a better solution, better estimate and great advice. He educated me through the process and ensured I understood the problem and my options. He was prompt and did what he said. He and his crew really cared about me and fixing my problem. I can't say enough good things about them. I HIGHLY recommend this company! Derrick Bell is humble and honest. Thank you Mr. Bell.
I had Arrowhead come out to a rent house we own. I had them replace the faucet on a garden tub. It took a lot more than expected because the imbeciles who built the house did not leave an access door for the piping, but after cutting out a new access door and coordinating with a tile layer, they got it taken care of. Highly recommended.
Last edited on 7/25/2012
Who would have thought that I would be writing an excellent review for a plumbing company. I did everything wrong to make the sewer backup worse before I called a plumber. Stacey arrived on time, was friendly, and quickly solved the problem.
Came out right away and gave a fair quote to replace a portion of leaky water pipe. Didn't try to sell me on more work than I needed (which is rare these days!). Quality of work looks excellent. I would definitely call Derrick and Stacey again.
I am so glad that I was recommended to Arrowhead Plumbing. I had an emergency situation (water main break) on Saturday morning. Once I called Arrowhead, Mr. Derrick Bell answered and said that he would be at my home within a couple of hours. He kept his word…he was here within 2 hours…on a Saturday! Mr. Bell assessed my situation and communicated my options in detail! He made contact with individuals who immediately responded to mark the property (i.e. cable, electrical, and gas lines for safe digging). Mr. Bell informed me that he would begin working on Monday morning and…on Monday morning “before daybreak” he and his crew were preparing to “do the job!” They maintained professionalism and kindness throughout the process! Mr. Bell and his staff worked super-hard and diligent for hours and hours. He promised me that everything would be fine and he delivered! When the repairs were complete, Mr. Bell and his crew cleaned up impeccably! I asked Mr. Bell for a stack of business cards because I will share his expertise and reasonable fees to my professional associates and my friends. Thank you Arrowhead for “doing the job right” and for your awesome work! You deserve stars “off the charts!” From: Professional Educator B.W.
They were very professional, in handling my repair needs. I am glad to have found someone to handle my plumbing needs.
I noticed a leak in my main water line. Arrowhead came out to the house a few hours later and provided an estimate. They were very polite, profession and courteous. Their representative very clearly defined what work was required. The yard was marked the following workday and a team of workers showed up the next day to replace the main water line. The team that showed up was also very polite, profession and courteous. They quickly completed the task, cleaned up and moved on. The price seemed very reasonable for the work performed. The next day I received a phone call wanting to make sure all the work was done to my satisfaction. Overall, very impressed with the company and I would recommend their services.
As a 1st time user of Kudzu, I was impressed! Stacey was polite, prompt, professional, & fixed all our toilets. He was very neat in his work & also patient to let my husband follow him & answer his questions. The value for the work done was impressive. I will call Arrowhead back for the next job. Thanks so much for a great job at a fair price. I'm recommending this business on my Facebook page! = )