The best thing I can say is after many many visits by their techs and managers they finally got all the equipment installed correctly. Unfortunately though, that was with Home Depot and Trane pushing them hard to do so. I had signed a contract to have my entire AC system replaced including duct work. It took them 5 times to get the duct work sealed correctly, and twice to install the air handler and condensor and several times to get the paperwork to reflect the 10 year warranty I purchased. I was very surprised that Home Depot used this contractor given how badly everything was done but was glad that after much pushing from me that HD did the right thing to resolve the problems I was having. And apparently they finally fired this company from their Home Services program after others had problems as well. I felt sorry for the few long time employees that wanted to do a good job but simply could not keep up fixing all the lousy employee's mess ups. BTW,they have moved from the address listed (which was in Longwood) to an Orlando address.
Posted: 9/16/2008 • Link to this review