DO NOT LET THEM FOOL YOU TOO. BEWARE. We hired them to building an addition. They did not use proper support for the foundation (and inspectors passed their work). Our new hardwood floors are... separating and the entire addition is sinking. We had to hire a new contractor to fix everything they did wrong because they have disappeared and will not return phone calls or e mails. They also used regular wood outside under our porch that is now rotten and we have to completely rip up the porch and redo. They will cost us over $15,000.00 out of our own pocket to fix.VIEW MORE »VIEW LESS »
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DO NOT LET THEM FOOL YOU TOO. BEWARE. We hired them to building an addition. They did not use proper support for the foundation (and inspectors passed their work). Our new hardwood floors are separating and the entire addition is sinking. We had to hire a new contractor to fix everything they did wrong because they have disappeared and will not return phone calls or e mails. They also used regular wood outside under our porch that is now rotten and we have to completely rip up the porch and redo. They will cost us over $15,000.00 out of our own pocket to fix.
Posted: 1/24/2011 • Link to this review
The builder finished my home and had several items left on the punch list. Every week I heard, "we'll get someone out there next week." Every week would go by and no one came. Now no one is answering the phone at their office.
Posted: 9/06/2010 • Link to this review
I don't imagine they're taking on any new work, but DO NOT use this contractor for anything. They took on a major remodel and walked away about 1/3 of the way thru. The project was horribly mismanaged (now hiring another general contractor to rescue the project), the craftsmanship is shoddy and extremely unprofessional (so much so that fixing some of the issues would be incredibly expensive), and they didn't have the common decency to even contact me to let me know they were abandoning the project. Unbelievable.
Posted: 9/02/2010 • Link to this review
Artisan Homes built my home and, separately, added an elevator and completed front and back yard landscape projects. I worked closely with them for nearly 2 years (2006-2008). I am very happy with the results! The home is beautiful and well constructed. Moreover, Rob and Suzanne responded to every request for follow-up after we moved into the home. On the landscape project, they were very responsive to every need and kept me in the loop regularly. They installed a patio, outdoor fireplace, built-in grill area, and spa. I would use them again, and highly recommend them for any house or landscape-related work. They are wonderful, fun people as well!
Posted: 2/26/2009 • Link to this review
Rob and Suzanne Lamb were very responsive to any request we made and to any question we had. Even recently, more than two years after we moved into our Artisan Home, I called Suzanne to get a referral, and she responded the same day. They were very reasonable in all of our dealings and tried to accommodate us to the extent possible. They were very proactive to make sure all of our wishes were addressed.
Posted: 2/09/2009 • Link to this review
We bought our home designed and constructed by Artisan Homes over one year ago. They have been an absolute pleasure to work with. Rob and Suzanne and staff are dependable and honest with exceptional attention to detail. We could not be happier with the quality of their work.
Posted: 2/01/2009 • Last edited: 2/03/2009 • Link to this review
We purchased a new home built by Artisan in 2008. We love it. It is well built and Rob & Suzanne have been quick to respond to questions and address the very few warranty items that have come up. We also hired Artisan to design and build a kid's playhouse. We were impressed with all of the subcontractors and Artisan's management of the project; and the playhouse is wonderful. We would strongly recommend buying an Artisan home and/or hiring Artisan for a renovation.
Posted: 1/31/2009 • Link to this review
We bought our new custom home from Artisian Homes in August 2007. We love our home. It is extremely well constructed with the highest quality materials and craftsmanship. What's even more impressive is the personal service and support we’ve received from Artisian AFTER our purchase. For example, shortly after we moved in, we were having a BBQ party to celebrate the start of the NFL season. I bought a gas grill, but did not know how to connect it to the line coming from the house. The owner of Artisian Homes came over Sun morning, looked at the grill, went to home depot, bought the connector needed, and hooked it all up just in time for kick off. There have been numerous other similar examples. Any minor problems that occurred were always dealt with quickly and professionally. We could not be happier with our home, but if we ever decided to move in the future, it would be into another home built by Artisian. We highly recommend Artisian Homes without any reservations.
Posted: 1/28/2009 • Link to this review
Artisan recently did a bathroom addition in addition to a renovation of my 1920's home. They were knowledgeable and experienced in working in old houses and that was a huge relief. They worked within my limited budget and gave excellent advice about getting the most for the money. Suzanne was on site just about everyday and was easy to get in touch with whenever I had questions or concerns. After completion they have followed up to make sure there are no problems. I would definitely use them again.
Posted: 11/07/2008 • Last edited: 11/17/2008 • Link to this review
The owners of Artisan supervised the building of our new home and we have had an ongoing, three year relationship with them. We continue to use Artisan for other projects, big or small, like finishing out our basement, or adding a fireplace mantle. They are very professional and I would recommend them to anyone for building or renovating. Very helpful with design.
Posted: 11/04/2008 • Last edited: 1/23/2009 • Link to this review
Rob and Suzanne (the owners of Artisan) are so great to work with. We used Artisan to completely renovate and add a large addition to our home. We are so pleased with the results. It is so nice working with a builder who has excellent taste while able to keep a resonable budget in mind. I would definitely recommend Artisan to anyone - especially if you are working with a house that has historic character that you need to maintain.
Posted: 10/24/2008 • Link to this review
I cannot say enough about Artisan Homes. They did numerous projects in our last home that were great! On Time and On Budget. We then hired Artisan to renovate our current home. Once again, on time and on budget!! They focus on the customer and kept us informed and in the loop in the entire process. Very Professional and have clean, respectful and professional employees. I have worked with dozens of builders over the last 18 years and Artisan is the cream of the crop. I recommend them to my family and friends all the time.
Posted: 10/24/2008 • Link to this review
I used Artisan Homes to remodel one of our bathrooms at the suggestion of a friend. They were extremely professional; everyone SHOWED UP on time, and the work is flawless. I needed ideas, and I loved what they came up with. Beautiful work!
Posted: 10/13/2008 • Link to this review