Assured Comfort Heating & AC

20 Reviews

(678) 269-7402 www.assuredcomfort.com » View Website »

Business overview

Our Goal: To enrich the lives of all our clients through comfort, security and energy savings.

Our Mission: To keep you and your family comfortable and your home safe and energy efficient.


Jerry Hall, the owner, started in the HVAC business in 1980 after serving in the U.S. Army for 3 years. He built a company, All-American Air Conditioning and Heating, which he sold in 1997. In 2002, Jerry went back into the Comfort business, with the creation of Assured Comfort Heating &.. Air. In 2004, after having a few successful years, Jerry noticed that a National Guard Armory unit from Douglasville, GA was being deployed to Iraq. At this time, he decided it was time to step up to the plate, with no cost HVAC services to these brave families. Since 2004, we at Assured Comfort have continued to understand the influence that one company can have on the communities it serves. So we feel as time moved on, we have continually evolved into a community service focused HVAC company. We are active participants in the Soldier?s Angels Christmas Project; make regular annual donations to the United Way and the American Red Cross of not less than $500 each. We support Kate?s Club, a non-profit supporting children who have experience the loss of a parent or sibling, and The Department of Family and Children Services providing children in foster care with Christmas gifts in the five metro counties we serve. So you see a small company can do a lot!

At Assured Comfort Heating & Air, your trusted Atlanta Air Conditioning Company, we understand that a broken unit can cause a lot of discomfort for you and your family. If your air conditioning or heating system is not working properly, please call us immediately so that we can help you! We staff our offices from 7am to 7pm Monday through Friday and 8am to 2pm on Saturdays. We have operators available 24-hours to take your emergency calls and to dispatch a service tech any time, day or night, to take care of any unexpected HVAC repairs.

We repair all makes and models from Carrier, Trane, Lennox to Rheem, Goodman, Amana and all other brands. We recommend annual maintenance on air conditioning as well as heating. We offer same day service in most cases for repairs. We offer certified duct cleaning, HEPA air purification and attic insulation along with many other services.

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Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Green Credentials

By upgrading your heating and air conditioning system to an Energy Star rated system, you could qualify to get a tax credit of 30% of the purchase price with a $1,500 cap.

New insulation also qualifies for the 30% tax credit up to $1,500. Have your ducts professionally sealed. (Estimated annual savings $166 - Lifetime savings $2,490.) Replace your thermostat with a programmable Energy Star model. (Estimated annual savings $83 - Lifetime savings $1,245)

Reviews

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Couldn't ask for better service, 8/06/2015

When our air conditioner went out, we called Assured Comfort. This was our first time using the company and it will not be our last! Vanessa was a very friendly and helpful. Lane showed up on time... and was very pleasant and knowledgable. He even gave us some helpful tips on what we can do on our own next time before we called. He was an expert both technically and in service!

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Stellar Performance!, 5/29/2015

I have been a customer of Assured Comfort Heating & Air for over 8 years, for my former home and now present. I have always received quality workmanship, great products, same day appointments and... most of all wonderful customer service, they even put plastic covers over their shoes ;-). I appreciate how they email photos of the service techs. Of course, I already know them all anyway, but for new customers it is comforting to know who will show up at your door. Last night our fan would not shut off, so we turned the system off completely. I called Assured this morning and they sent David Yeager out. I had already met him on a previous maintenance visit, so I knew that he was a qualified tech. In no time he found the problem -a bad electrical wire from the thermostat to the system! Thank you David! Thank you Assured Comfort for hiring a stellar performer! Hes a keeper! ~J. Pharr, Woodstock, GA

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Displaying 31-45 of 20

Reviews

JohnCAtlanta

Reviews: 2

Bait and switch

Called about Assured Comforts free furnace offer. After having the technician, who was a straight salesman, come out the price with the free furnace was still $5000 for the cheapest unit! Wow what a discount. I just called anchor who came out a really looked at my home and what I needed. They even measured my home to make sure my ac would be the right size.

replied on 06-04-2013

I would like to apologize that your experience was less than exceptional. At Assured Comfort we pride ourselves in being an honest and ethical company. At this late date I would still like to follow-up to learn more and rectify the situation if possible. Please call me at 770-942-1938, David Staples - General Manager

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rstryker27

Reviews: 1

Call them first

My experience in the past with other heating / AC companies made me dread calling for service. Assured erased all of that. A professional , knowledgeable,technician arrived within two hours after I called. He diagnosed the problem very quickly and had my system up and running only a few minutes after that. Fair price and quality work. I could not recommend this company any higher.

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ramcpa

Reviews: 1

Fast and Professional

I've been a 12-year customer and the technicians have always been there whenever I have needed them. Whether tune-ups or repairs, they are always on-time, courteous, knowledgable, honest, and professional.

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Montoya4

Reviews: 1

Very pleased

Very professional from the start. The owner, Jerry, came out and gave us his estimate, which was the best one we received and even came to check on his staff during the install of 2 new a/c units. The install team was respectful and pleasant in all of our interactions. I would use this company and recommend them again.

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TennisLove01

Reviews: 1

Great Everything!

The first time my air conditioning wasn't working in the summer, I called several places and only Assured Comfort was able to get out to my home quickly. The technician was friendly, efficient and quickly able to diagnose my issue. Approximately one year later, I had to call them again. This time I had a different technician, but he was just as knowledgeable, friendly and efficient as the first. They really look for ways to help the customer without charging a fortune, and he ended up recommending a service plan that worked great for me (and didn't cost a bundle!). I have been extremely satisfied with Assured Comfort,and I will continue to reward them with my business!

replied on 08-15-2012

Thank you so much for your kind words! We do our best to ensure that we are able to service our clients as quickly as possible to get you back to being comfortable. Please call us if you need us again!

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maddog725

Reviews: 1

Assured Cool!

I've used Assured Comfort for all my homes heating and cooling needs since...well since the very first time I called them to come service a problem. I was treated very well, the problem was addressed and fixed, and the pricing was very fair. I have an older system so over the next few years when I had a problem I continued to call them and their service has always been consistently excellent. They have a yearly service plan that I would encourage everyone to check out...it will save you money...especially if you have an older system like mine. I also like the personal touches Assured does so well. They send out thank you cards and calenders and really make you feel like they actually appreciate your business. I'm sold on them and wouldn't call any one else...check them out. P.S.: THIS WASN'T ANY KIND OF PAID ENDORSEMENT OR ANYTHING. I just feel it's important to appreciate those who appreciate you!

replied on 08-15-2012

We absolutely appreciate you! Thank you so much for your kind words!

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mrsadd

Reviews: 1

quality and professional service, concerned

This was actually my second encounter with Assured, the tech was , knowledgable , effective,focused on customer satisfaction!!!!!

replied on 08-15-2012

Thank you so much for your continued business! We appreciate you and please call us if you need us in the future.

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sjmccarthy

Reviews: 1

Great value, great service

on-time, fair price, knowledgable & polite serviceman, will use again. Felt like I got my money's worth.

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Tammy M

Reviews: 1

Very Satisfied

My parents referred me to Assured Comfort two years ago when I returned from an out of country trip to a house with no heat. I called late on that cold January night, and they were out early the next morning. I've been using them ever since, and have been extremely pleased. My parents continue to be pleased with them as well. I highly recommend them.

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spikeyrider

Reviews: 2

This was not a good experience

We decided to have our HVAC system routine serviced and to sign a service contract. Our air conditioner 'worked' great, but it was time to have it looked at since one of the units had a buzzing sound that you commonly hear when a contact switch is going bad. Here is what happened. 1) The technician did not open the evaporator to check that the condensation flow is not impeded. 2) It was suggested that both units not drain into 1 condensate pump, so a reroute of PVC pipe was quoted at $600! 3) One contact switch was said to be bad, and the other unit had a bad capacitor, so I got a deal to have the set replaced in each unit for $240 each unit. 4) When closing out the sale and calling in my credit card, I heard a "woo hoo" from the lady at the office when he mentioned the second capacitor/contact switch on the order. 5) The tech said the units do not need a coolant boost, which I know is wrong. 6) Now the units blow warm air NOT cold air as they did before the 'service'. 7) I decided to open my AC units and to my total shock THE NEW ELECTRIC PARTS ARE DANGLING FREE IN THE UNIT INSULATED ONLY BY THE CARDBOARD BOX THEY WERE IN. 8) I paid over $650 in good trusting faith, and now my HVAC system is unsuable.

replied on 06-07-2012

This is Jerry Hall, owner of Assured Comfort Heating & Air Conditioning. Please call me 770-942-1938 so that we can discuss this issue. We pride ourselves in being a very honest and ethical company and we resolve problems as quickly as possible. If I am unavailable in the office, my cell phone number is 404-348-7522 where you can reach me immediately.

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Gerald Pope

Reviews: 1

Very reliable.

Very prompt. Came out the day I called.Serviceman was very helpful in making suggestions for maintenance. Courteous and professional.

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capozzoli47

Reviews: 1

Great Service

Professional, courteous and they do a good job at keeping my units serviced. I have been using them since they installed my dual fuel unit and my tank less water heater.

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Jim Jackson

Reviews: 1

The pleasure of remembered success!

Assured Comfort replaced my heaing and cooling units. (10-01-10) Your technitions, James, and later Chris have maintained and addressed every concern. I could relay cost factors (Ga. Power and Austell Gas) that would further support my feeling of satisfaction. Thanks for your Co. support of public concerns that reflect a broader scope of responsibility.

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jpqueen717

Reviews: 1

Excellent service and very reliable

Assured Comfort has been my htg/ac service company for many years. I know they will always be reliable, trustworthy and above all honest in their work.

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DeborahMaffei

Reviews: 1

Excellent Service

Everyone is great here, from whomever answers the phones, sales and the technicians. James is my favorite. I have been with them over 7 years and they have not disappointed. I would highly recommend the yearly service, it's an excellent value and smart to keep your unit(s) maintained by professionals.

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Photos

Album: Office Staff
1 of 5




Jean Hall General Manager