Horrible follow-up & follow through regarding timelines, verbal commitments to start or complete projects. We would NOT REFER this company to anyone for any reason or any project because of the POOR COMMUNICATION, CUSTOMER SERVICE & OVERALL HONESTY OF AVAILABILITY. We also intend to file a complaint with the BBB and our insurance company for FAILURE to begin or meet promised commitment date, times & return/or/answer phone calls!!😤 We have the telephone ☎call log & text messages to prove our review!
Posted: 7/25/2017 • Link to this review
Whatever the problem.....At Your Service is there for you. My house was hit by lightning and AYS was there that night. I appreciate the "we will take care of everything" attitude that Mr. Rafferty and his company have. They have helped make my life easier.
Posted: 5/10/2011 • Link to this review
Love it!!! From beginning to end it was a great experience! I called on a Monday and Tuesday morning the workers showed up. Hard working, knowledgable, and quality workmanship. Wonderful job!
Posted: 7/30/2010 • Last edited: 7/31/2014 • Link to this review
No one knows for sure what to do when a tree crashes down on their house. We didn't. After a maddening phone call to our insurance company who made us feel like our claim was going to be added to some desk pile, we thought to call our neighbor who recently had work done on his house. He suggested we call At Your Service (AYS). The storm hadn't even finished when AYS drove up into our driveway. They were friendly and reassured us they could fix the damages and that they would start work immediately. We were worried because we were leaving for vacation in a few days, but they told us they would finish the repairs while we were gone. And they did. By the time we got back, AYS had taken out the tree, put up a new roof, fixed all of the holes in our attic, and painted the interior so flawlessly that there was no sign of damage, all within the insurance estimate amount. It seemed too good to be true, so we hired an independent inspector to make sure everything was up to code. Not only did the work pass inspection, but the inspector complimented AYS, telling us what great work they did. They are professional and quick, and best of all, there are no frustrating loose ends. Do not hesitate to call these guys. Julie & Brian Butterfield
Posted: 7/26/2010 • Link to this review