I purchased the deep clean service. They had a cancellation and called me to see if it was ok to arrive early. Before they began, Rey explained the process. Edson, Salvador, and Rey did a fantastic... job! I was amazed at the amount of dust and debris (and a few lost toys) they got out of the vents and the furnace system. The entire house "feels" completely different. One room in the house always felt warmer (or cooler depending on the season) than the rest of the house. This has improved 100% since the air flow through the coil and blower is back to 100%. If you are having issues and your system isn't performing well I would highly recommend getting this service. True...the ducts may have dust in them (and you might be able to get them cleaned for $50 - $75), but the true impact in performance and overall health benefits come from actually cleaning the coil, blower, and housing. It looked brand new when they were done (they scrubbed each fin in the scroll cage with a toothbrush!).VIEW MORE »VIEW LESS »
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I purchased the deep clean service. They had a cancellation and called me to see if it was ok to arrive early. Before they began, Rey explained the process. Edson, Salvador, and Rey did a fantastic job! I was amazed at the amount of dust and debris (and a few lost toys) they got out of the vents and the furnace system. The entire house "feels" completely different. One room in the house always felt warmer (or cooler depending on the season) than the rest of the house. This has improved 100% since the air flow through the coil and blower is back to 100%. If you are having issues and your system isn't performing well I would highly recommend getting this service. True...the ducts may have dust in them (and you might be able to get them cleaned for $50 - $75), but the true impact in performance and overall health benefits come from actually cleaning the coil, blower, and housing. It looked brand new when they were done (they scrubbed each fin in the scroll cage with a toothbrush!).
Junis was our main technician. He was fantastic at letting us know about the service we had chosen and recommending services that benefit us even greater in the long run . He was very thorough, knowledgable and cordial.
As a first time home buyer I wasn't sure what to expect or which company to hire. I called a few companies in the neighborhood but was not sold on a provider until I spoke with Lynn. She was very professional and patient when explaining the entire process to me. She answered all of my questions, and her confidence in my satisfaction is what ultimately sealed the deal. And she was right! I am a happy customer that will use Atlanta Air Experts for many years to come. Miss Lynn deserves her salary plus commission for her expertise. You GO Girl ! Ms. Norman College Park
They were an hour late than scheduled, but when they arrived they did a very thorough job cleaning all our vents, returns and system. Our house was very old and we had just moved in. This has made a huge difference in the smell and with the air that we breathe in our home.
No issues in scheduling. The crew that came in were interested in selling additional products than the duct cleaning work for which we called them. They moved furniture and things around to perform their job but never put them back in their place. They threw several things that were in their way but never put them back. Overall experience was not good. I will not call them again and don't recommend them.
I am sorry to hear you are not happy. Our office never got a phone call from you so we are not sure who you are. We serve over 600 clients a week and keep our customers extremely happy. We make recommendations , as a heating and air licensed and indoor air quality professionals, if we see during our work a problem we report it immediately. It is your decision if you would like to correct it. Our responsibility is to make sure you are aware. Please contact us at 678-436-8288 so we can make sure you are one of our happy clients.
We had a great experience with Atlanta Air Experts. We were able to schedule a cleaning within one week of calling. They showed up during the time slot they scheduled us for and they called 30 minutes beforehand to let us know they were headed to our home. During the visit, the technicians were very polite and considerate - they wore booties over their shoes so they wouldn't dirty our floors and warned us that the equipment would make some noise because our babies were napping.They informed me about what they were going to do and made me aware of several other things I could do to make sure that I maintain the best ventilation.I highly recommend this company! We will definitely use them again. :-)
Hired them for duct cleaning, and found after they left that new wood flooring was damaged because they didn't protect the attic stairs from touching the flooring. They are denying they did it but they were the only ones bringing down the attic stairs and the damage to the flooring lines up exactly with the attic stairs. They are lying and NOT accepting responsibility for this damage. With so many other duct companies on KUDZU getting friendly and good reviews pick another one and not this one. I don't usually post but this lying company has forced my hand.
The other side of the story: Customer was not at the house during the service, but lots of constructions crews from floor guys, kitchen remodeling etc. all moving around the house with tools. After few days we get a call and complain about a small scratch to his floor. We investigated this call with our techs , and they did protect the floors as part of our cleaning process. I am sorry that your floor was scratched but you were not at the house at the time of service, so calling our crew not honest and use words like "lying" it truly unacceptable.
After buying a Groupon online for a vent cleaning, Atlanta Air Experts came out 2 days later. Zach and his two technicians were very efficient and helpful in keeping us updated on the process. They showed us vents before and after and the change was drastic. They were thorough and excellent and we would recommend them to anyone. The only problem was with the Groupon and a misunderstanding on the phone. We ended up having to buy an extra furnace cleaning because of this, but it was still a great deal.
I was VERY impressed w/ the technicians that performed my vent cleaning. They were quick & efficient. In addition to the vent clng, I also purchased clng of the dryer vent. To my surprise, the vent was totally clogged. It took them extra work but they were able to clean it! I will DEFINITELY used them again in the future. If they had booties to wear over their shoes, they would score a perfect 10!
They came on time, were polite, and professional. They came earlier than expected which was a good thing. Courteous and friendly and the job was done perfectly -no problems so far but we know who to call. They did pitch the air filters -but when we calculated how much we usually pay anyway -it was worth it. Better quality air filters -not a paper product. Very pleased!! Duct cleaning isn't a particularly exciting activity, but the guys they sent out were so cheerful and entertaining . I would absolutely recommend them, and will use them again for any future work I need to have done. Thanks guys!
The crew of 3 did an excellent job. They showed me the before and after video of the duct work and furnace.very professional. Noticed the difference immediately. I would recommend them to friends and neighbors.
They were great! the techs that came out were professional and I appreciate the quality of their work. Great service, they were very polite and every question I asked was answered professionally and I was able to see exactly what they were doing! Will use them again. Thank you !
The techs that came out were very polite and it was a pleasant experience. They provided me step by step updates and literature and options about different filters. Highly recommend and will use again myself. The techs were very personable and professional !
Check their BBB rating before deciding on this company. I wish I read the (true) negative reviews before trying to save a few dollars. The coupons this company offers are very appealing...but you get what you pay for: Lesson Learned. Horrible customer service. As i've experienced myself (and noticed here in the responses...each poor review is met with a defensive response). I hired another (more reliable) air company to do what Atlanta Air Experts FAILED to do. I spent $400 to have my ducts cleaned and air conditioner diagnosed. Was told nothing was wrong with my air conditioner when something was indeed wrong. Contacted the company numerous times to no avail. Any reputable company would CARE about their customer's experience and at least try to rectify any wrongs. Not this one. Would not recommend. Spend your money to get things done correctly. Thankfully Cool Ray was able to take care of what Atlanta Air Experts were not.
We are not aware of "Mr Khloe" . Our records and managers are not familiar with this case. Serving over 400 clients a week, we do keep our customers extremely happy. Please call us @ 678-436-8288 or email us info@atlairexperts. We will be more than happy to make things right as we always do.
They were prompt, professional and courteous. When the team lead found out that my A/C had been out for almost 4 weeks, he offered to take a look at the unit (the unit was toast and the replacement was set to be installed a few days after the duct treatment). I realize that they offer A/C services, but his demeanor was of someone who cared, rather than someone who was looking to make an additional sale - that said a lot to me about their company ethics.