2475 Northwinds Parkway, 200, Alpharetta, GA 30009 map »
Zak was professional, courteous & informative. They did a good job with the upsell, and came back to treat the mold in my Vents. But I did feel they missed cleaning some air vents in the house, & I... don't think they touched my dryer vent. However, will definitely use them again! Next time I will just inspect all the Vent and ask before they actually leave. I'm sure if I would have pressed the issue they would have come back to do the few things I felt missed. Zak was hands down absolutely awesome! I plan to use them next year for my chimney cleaning, and to tune up my air conditioning units.VIEW MORE »VIEW LESS »
Showed up at 4:30 for 12-2 appt. no apologies! Wrapped hose around my husbands Porsche and knocked pic off wall. No apologies. Spent 45 minutes here cleaning whole house vents and dryer vent. I had... high ceiling and they never reached though they had ladder, just blew air in that vicinity!?! Some rooms they never entered but argued they did. They said office lied and never called them when I called to see where they were. Very rough with my home and made us feel we had to watch constantly. Stay away!'VIEW MORE »VIEW LESS »
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Zak was professional, courteous & informative. They did a good job with the upsell, and came back to treat the mold in my Vents. But I did feel they missed cleaning some air vents in the house, & I don't think they touched my dryer vent. However, will definitely use them again! Next time I will just inspect all the Vent and ask before they actually leave. I'm sure if I would have pressed the issue they would have come back to do the few things I felt missed. Zak was hands down absolutely awesome! I plan to use them next year for my chimney cleaning, and to tune up my air conditioning units.
Showed up at 4:30 for 12-2 appt. no apologies! Wrapped hose around my husbands Porsche and knocked pic off wall. No apologies. Spent 45 minutes here cleaning whole house vents and dryer vent. I had high ceiling and they never reached though they had ladder, just blew air in that vicinity!?! Some rooms they never entered but argued they did. They said office lied and never called them when I called to see where they were. Very rough with my home and made us feel we had to watch constantly. Stay away!'
Great Customer Svc. Polite & Professional. Zak & crew were awesome! We looked at several other company & are so happy that we chose Atlanta Air Experts & that Zak was the crew leader!
Used them from a coupon I received in the mail for air duct cleaning. They were there for 45 minutes. The following day I had an inspector out and he mentioned that all of my ducts were in sever need of a clean for the furnace to run properly. He removed the vents to show me and j was disgusted at what I saw. I have been trying to resolve with Atlanta air "experts" but the only person that called me back was my tech who said "too bad you get what you pay for cleaning the vents is part of a deep clean to the furnace which is another $350." had I have been told that up front then I would have ordered that. Dirty slimy crooks these people.
My husband and I had the Atlanta Air Experts come clean our HVAC system & WOW, they did such a great job! I can not believe how much junk they pulled out of our vents. They also took the time to educate us on how our systems work and gave us tips on how to continue taking care of our home. We wanted them to stay and check everything! After they left my husband and i both agreed we felt like our money was well spent, and that's always a great feeling :) Appreciate it Zak, Seraphine & Gary!
Purchased a Groupon, some companies make scheduling using them difficult. I was able to easily book an appointment. The crew (Zak, Rosendo and Gary) arrived on time, were efficient and tidy and very nice people. I did end up upgrading to their middle package to get additional services but thought the price was reasonable. I would call them again for any HVAC issues and am considering having them back to clean my chimney, another service they offer.
Good service. My air conditioner unit very old and Zak was very honest what to do. Didn't try to sell me something I didn't need. Thanks to Zak, Bryan & Davoine - will definitely use them again in the future. Will recommend them to friends.
I had air ducts and dryer vent cleaned by Zak, Rashad and Gary. They were courteous, and very efficient and explained in detail what they were doing. They moved and replaced furniture and left my house undisturbed. I would not hesitate to recomend Atl Air to my friends. Bob Briggs
They really did a good job and cleaned up after doing the service. Very prompt. Will call again! Zak and Carlos were awesome!
Zak,Carlos,Bryan were very prompt, courteous and professional. explain the process and answered all question. even went as far as to suggest products for future trial. have already recommended them and the company to neighbors. WELL DONE..
they blew my breaker and I can't trip it back. Came in with some huge machine and now I have to get an electrician. Rude people at the office (not who came over) when I asked for a refund. Never use them again.
I was beyond pleased with my experience. Everything well exceeded my expectations. When I called to make the appointment I was greeted so warmly by one of the friendliest customer service reps that I have ever spoken to. I actually had to reschedule my initial appointment and the representative I spoke with was more than helpful in finding another date that worked well for both of our schedules. On the day of service, Joseph and his crew (apologies Ė I canít remember their names) came well within the appointment window and were very professional. I called for the air duct cleaning but had some other concerns about my system and Joseph was so kind to look at my system for the additional concerns I had. He was very thorough in explaining the condition of my system and recommended solutions to the issues he found. He was very patient with all of my questions and made me feel as though he was really looking out for my best interest. I loved that they covered their feet and vacuumed after they were done. Other than my vents looking brand new, I could never tell they were in my home. I had some reservations because I booked the appointment after buying a Living Social voucher for service and have had some bad experience with vendors not really valuing my patronage because of that, but my concerns were put at ease within the first five min of talking to Joseph. I will definitely be using Atlanta Air Experts for my HVAC needs in the future.
I used this company last year to do an a/c tune-up and they did such a great job when I needed my ducts cleaned this year I decided to call. And once again everything went great....I booked the appointment with no trouble for the day I wanted. The technicians called me when they were on the way. The three guys came in and explained exactly what they would be doing....They pulled out all of this massive equipment which I was totally impressed by...I could tell that huge machine was sucking everything out. They took of all of my vent covers and wiped them down for me. I also got my furnace cleaned and they showed me a few places I had air leaks. They went ahead and repaired them for me at no cost. At the end they showed me the video inspection again and WHAT A DIFFERENCE....my ducts looked wonderful. I can't believe I waited this long to get it done. I will use this company every time I need something done with my a/c or furnace. All of the employees were so friendly and helpful you could tell they really cared about the job they were doing which is a rare thing these days I believe. I will recommend them to all of my friends and family. If you are going to get any HVAC work done this is the company to use.
Customer service can always be hit or miss, so I'll share my experience from beginning to end. First, the general customer service was friendly although not immediate. Although the company had an Alpharetta address I don't believe the call center was located there as they didn't recognize the zip code. Overall it took about 15 minutes to schedule a duct cleaning within a week. I had an early morning appointment with a 2 hour window scheduled and the crew arrived exactly at the agreed upon time. Joseph and his crew were very professional, nice greeting, wore shoe coverings since it was wet outside, showed me pictures of my vents and heating system, and didn't try to upsell me on anything. They did a good job quickly working their way through the house, showing me pictures and what they did. Overall I would recommend Joseph's team and the Atlanta Air Experts (this is my 3rd time). At the end they shared two products they do sell, putting it on the receipt and leaving additional information but no high pressure sales. All in all a great experience for an extremely reasonable price.
My appt was from 2-4pm 11/19/14. When no one arrived, I called & was rudely abused by the mgr Danielle who challenged my need to reschedule the appt. Previously when I used them, they blew out the pilot on my furnance & didn't tell me. She was so argumentive & rude that I finally hung up!! Don't use!!!!