Displaying 16-30 of 67
I purchased my blinds from ABS, Inc. over three years ago. I recently had a blind in my bedroom that had broken slats in two different places. I called Jason at ABS and told him about the situation, he quickly setup an appointment with me to assess the problem. Upon his arrival, he was very courteous and professional and identified the corrective action and fixed it on the spot, without any cost to me whatsoever. I was like "wow" I really really appreciated that. This is very unheard of these days in this struggling economy. So when I need an upgrade, if I decide to get one, I will definitely call on ABS to do the project for me. For anyone looking for quality work, dependable customer service, great prices for high-grade products, please do not hesitate to call Atlanta Blind & Shade, Inc.
Posted: 9/03/2013 • Link to this review
Thank you so much! It was our pleasure. Any time.
I was pleased with my experience. Jayson was very good at listening to what I wanted and staying within m budget. The installer was quick and when there was a problem with one of the blinds, he called the manufacturer, picked up a new blind the next day and installed it.
Posted: 8/18/2013 • Link to this review
Over the years we have learned that the only thing we really have any control over is our reaction to the things that happen to us. Thank you for your kind words.
I had my blinds installed a year ago. Recently one of the blinds became misaligned. Even though the service was not covered under the factory warranty, Jason Smith came over and fixed the problem for free. Jason really showed me how much my patronage meant to his company.
Posted: 6/28/2013 • Link to this review
Hey, it's all good. No problem.
Jayson's service was beyond expected. He helped to find the best shade solution for a window that is bigger than standard sizes. He delivered what he promised and was very responsive every time we contacted him. Reliable and customer focused. The delivery and installation of the motorized shades went smooth. We will definitely hire him again..
Posted: 5/08/2013 • Link to this review
Wow! We look forward to helping you to continue to solve your window covering needs. We appreciate your patronage and your patience when everything didn't go 100% as planned the first time. Thank you.
got motorized shades, regular roll shades and horizontal blinds. Jayson answered all questions, was very professional and delivered on all promises. The installer, Sean, was prompt efficient, concerned about making sure he kept and left the work area clean and was willing to answer all questions until we were completely satisfied. I would certainly use them again and highly recommend them.
Posted: 2/11/2013 • Link to this review
What a pleasure it was working with these nice folks. Your kind words make us blush.
Jayson is professional and very personable. He made recommendations for blinds that were conducive to my decorating needs. I highly recommend ABS and will not hesitate to seek Jayson's service in the future.
Posted: 12/01/2012 • Link to this review
Thanks Mrs. G. We greatly appreciate the warm review. Make it a great day!
Jayson installed motorized blinds that started going up and down on their own shortly after he installed them. Jayson's attitude went from "I'm an owner who stands behind his product" before we purchased the blinds to "I'm a repairman who charges $125/visit" after the blinds were installed. Last week I challenged a $125 charge to replace a motor because the tenants told me the blinds were still acting up; Jayson's response was to tell me to find another vendor. Unfortunately, other vendors don't want to do warranty work on blinds they didn't install. Now I'm left with blinds that go up and down on their own and no one to service them. I regret that I trusted and believed in Jayson. The experience has been a nightmare!
Posted: 11/06/2012 • Last edited: 11/12/2012 • Link to this review
We are terribly sorry for Mr. Smith's continued problems with the shades in his rental unit at Aqua. We have sold this product to other folks over the years and never experienced such an issue. As he mentioned above, the shades have been acting oddly starting about a year or so after they were first installed. He attempted to repair them himself for a while and then contacted us. We went out many times at no charge (and free labor) and were successful in making them behave. However; once he moved out and started renting the unit the problems resurfaced so we replaced all of the Somfy motors free of charge. We did charge for our labor as that isn't covered under the warranty. We just recently re-replaced one of the motors again for free (except labor) and reprogrammed all of the remotes and checked and inspected all of the shades. As of 10/30/12 the shades all functioned perfectly. Within 24 hours Mr. Smith called and said two of them were malfunctioning again according to his tenants. We have offered to go back out once Mr. Smith has paid his current outstanding labor bill. Mr. Smith has refused to do so, so we are unable to help him. Yes, we did suggest he find another vendor since we are unwilling to perform maintenance for free. Again we are terribly sorry that it has come to this impasse.
I got both honeycomb energy saver blinds and also pull down blinds for windows that already had drapes. I love love love the honeycomb; they are so easy to use and look great. I did end up having a problem with one of them after 2 years and Jayson went out of his way to make sure everything was repaired.
Posted: 6/20/2012 • Link to this review
It was our pleasure. Glad we can be of continued service.
My in-laws used Atlanta Blind & Shade a couple years ago and absolutely LOVED working with them. They installed an amazing motorized blind system which has been such an amazing addition to their home. It is practical, easy to use and beautiful. When it came time to update and add blinds around my house, my in-laws could not wait to give me their phone number. I found them to be very professional, very well priced and handy too! Jayson helped me fix a broken blind so I would not have to replace it, making him very trustworthy and honest! I would HIGHLY recommend this company!!! Stacey R.
Posted: 12/09/2011 • Link to this review
I had a great experience with Jayson and Atlanta Blind and Shade. The quality of the wood plantation shutters was very good. They matched my trim paint and even made it satin finish instead of high gloss. Everything was explained up front on how they would be built and installed. The order was completed on time to the day, and installed the next day. I have already recommended them to friends.
Posted: 12/08/2011 • Link to this review
Atlanta Blind & Shade are truly very professional and very knowledgeable!They go the last mile to meet your needs.We will highly recommend them to our friends and neighbors.
Posted: 9/03/2011 • Last edited: 4/11/2012 • Link to this review
My wife and I recently built a new house. Working with Atlanta Blind and Shade was one of the best parts of building (actually one of the only good parts!). They worked closely with us throughout the entire process and provided truly excellent customer service. From evaluating design ideas to making our final selections to installation and even service after the sale (one of our window coverings had an issue which was repaired for free under warranty). I have only great things to say about our experience. Also, we installed a number of motorized window coverings. This was the reason we initially chose ABS over others and I can say we were not disappointed in the least. They were really experts in this area and designed a great motorized system for us that automates the daily task of opening and closing all of our windows (we live on a lake). You really can't go wrong with these guys!
Posted: 7/21/2011 • Last edited: 4/11/2012 • Link to this review
I had a problem with my Hunter Douglas shades and even though I did not buy them from Atlanta Blind and Shade they were the only retailer who would listen to my problem and help me. Subsequently, they assisted me in getting my problem solved. Their customer service is outstanding and their installer was the best. I highly recommend this company. I do not see such high standards of customer service much at all these days. I was very impressed and recommend them highly.
Posted: 3/20/2011 • Link to this review
Service is one of the main ways I measure a business. I had a problem with some custom wood valances and no one I tried could come up with a solution until I called Atlanta Blind & Shade. I went to their store in Marietta and Jayson, the owner, took the time to help me out even though it wasn't their problem. If this is the kind of service they give when there is very little money on the line, you can bet when we start replacing our blinds, I will be going to them!
Posted: 3/08/2011 • Last edited: 4/11/2012 • Link to this review
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