(678) 809-7400(678) 809-7400
5909 Peachtree Dunwoody Road NE, Atlanta, GA 30328
This place has the most abyssmal customer service I have ever encountered at a for-profit business. Wouldn't even schedule our procedures until EVERYTHING was paid in advance. And this had to be done over the phone while transiting international airports! As this review is limited on space I'll summarize. They want the money, but don't want to return calls, emails, provide detailed billing information, respect you as a paying client, respect you as a human being or give you the ability to talk directly to a doctor about the poor service and staff experience. Basically - they just want your money. The doctor I had for my actual procedure was NOT the doctor who had been overseeing our treatment, which was made more distressing because the doctor I had for the procedure had the bedside manners of a pit viper- and during a process that is very personal, intimate and emotional - she acted like she couldn't have cared less about me and my time. Is this what fertilitiy treatment has become? Are people so desperate that the doctors think it's okay to treat people this way? Save your dignity as a human and go elsewhere. Update: After reading this review I was contacted by a staff member who truly seemed appalled at the experience I had. Then our original doctor called us to apologize, but in the end did nothing to try to make it right. We're still going elsewhere for our 2nd round of treatment.
Posted: 9/12/2016 • Last edited: 10/15/2016 • Link to this review
This is one of the best place to have a treatment. They understand the value of their customers time, money and emotions. Their staff starting from receptionist to all the Doctors are very nice and always ready to help. The Doctors at ACRM are very knowledgeable...! God bless to ACRM!
Posted: 6/12/2016 • Link to this review
I was referred to ACRM through my genetic counselor after finding out I was a carrier for a genetic disorder and suffering recurrent pregnancy loss. Dr. Fogle and team walked my husband and me through our IVF options for the genetic disorder and ran thorough test to try to identify our reasons for miscarriage. The entire office (especially the nurses and techs) were very supportive and kind with both me and my husband. We decided to try to get pregnant again naturally instead of through IVF and we were thrilled to find out we were once again expecting. Naturally, I was very anxious due to the recurrent prenancy loss, but ACRM was absolutely FANTASIC! They saw me weekly for ultrasounds to help put my mind at ease and were always empathetic to what I was feeling. I was sad to be handed over to my regular OB but at the same time was happy because it meant that things were on the right track. I would recommend ACRM and Dr. Fogle to anyone.
Area Atlanta, GA
Date March 2016
Posted: 4/14/2016 • Link to this review
Although it is a large and busy practice, the doctors and nurses take the time to answer questions and explain each step in the process. They really seem to care about their patients.
Posted: 10/17/2015 • Link to this review
This place is by far hands down A+++ on customer service! My nurse Megan B. Was amazing, she always answer all my questions and very patient! My fiancé and I are forever grateful of this place since after all I am now pregnant!!!!! We're beyond happy since we are now expecting our first child together in April of 2016! All the doctors there are great and very professional! Recommend this place to anyone, and everyone!
Posted: 9/03/2015 • Link to this review
As someone who was very unsure of fertility treatments, I was very leary going into it. Dr. Hasty spent a lot of time with us as we went through each step. I saw another review indicating that there was to much discussion of the cost during the consultations, but I disagree. IVF is expensive, and can cause stress during a process where the less stress the better. I looked at it as part of educating us. I would also say that the practice listens to you. I preferred seeing one of the female physicians. My nurse and patient coordinator made every effort to accommodate me. Communication is key. My only advice is that if you are looking to have the same doctor throughout for everything, this might not be the environment for you; however, it isn't any different than going to a large OB/GYN practice. All the doctors were great! When you are with them, you have their 100% attention. Because this is such a personal type of medicine, I would say that each person could have a different perspective on the same practice. I am happy to say I am 12 weeks pregnant after my first IVF cycle, and I credit Dr. Hasty, Dr. Calhoun, and Dr. Fogle with helping me!
Posted: 8/04/2015 • Link to this review
ACRM was a great fit for all of our fertility needs. I am happy to say our time at ACRM resulted in a healthy pregnancy. When you become a new patient at ACRM you are assigned a team including a doctor, nurse, and assistant. My team was always available to me within 24 hours to answer any of my questions and offer support. All of the staff are very kind and compassionate. ACRM has multiple locations for convenience and the offices are clean and comfortable. I was able to get all of my fertility needs met in-house including diagnostic tests, labwork, procedures, and follow up treatment. I would highly recommend ACRM to anyone with fertility needs.
Posted: 7/17/2015 • Link to this review
It's amazing what a polarizing topic this is. For what it's worth, I just wanted to share my very positive experience with ACRM. It's a bit overdue as I was treated at ACRM starting in Oct 2013. I was referred to ACRM after learning through testing with my OBGYN that I have PCOS. I was devastated and terrified! I met with Dr Toner for my initial consultation. PCOS is so confusing and he very clearly explained to me how my body was operating and the courses of action we would take. I left the consultation feeling relieved and hopeful! I am certainly one of the fortunate as it only took a couple of different doses of clomid for me to get pregnant. I was pregnant in November and now have a beautiful 9 month old baby girl. I felt that the practice was very organized, efficient, caring and knowledgeable. I'm saddened to hear that some have had poor experiences as mine was really wonderful. I was treated at the Perimeter location.
Posted: 5/09/2015 • Link to this review
I was a patient at ACRM from May 2013 through January 2014. All of the doctors and staff were incredibly supportive, kind, and knowledge. I appreciate doctors who are up front, explain all the options, and try not to sugar coat anything. I always felt informed about my care and what options we had. Appointments ran usually on schedule so no problems waiting. We went through several treatment cycles with medications and one miscarriage before we got pregnant. During the appt when we found out we miscarried, the doctor sincerely embraced me while I cried like a baby. It was so nice to have people who cared. After several cycles, we luckily got pregnant in November of 2013 are due to deliver in a week with our first baby, a girl! I know we wouldn't be having this baby without ACRM so I highly recommend them to anyone, wherever you are in your journey.
Posted: 8/04/2014 • Link to this review
While no one wishes to experience infertility, luckily places like ACRM exist to help those who face it. From our first visit, my husband and I were struck by the professional and caring environment established by ACRM. Experienced, intelligent doctors explained a personalized course of treatment to us backed with both statistics and enthusiasm for a positive outcome. Throughout my treatment, every doctor and nurse I encountered was kind, knowledgeable, and supportive. My questions were always answered thoroughly by my doctor or the nurse assigned specifically to my case. I am currently pregnant with my third child thanks to the amazing team at ACRM. I would highly recommend this practice to anyone facing infertility. ACRM turns a challenging time into a manageable one, and with their success rates, they will likely change your life!
Posted: 8/01/2014 • Link to this review
I was sent to ACRM for a workup for medical issues. The physicians and staff were always exceptionally responsive and caring. My experience at ACRM was the best medical experience I have had in years. Please keep up the great work!
Posted: 6/23/2014 • Link to this review
I have had a great experience with the ACRM team and I'm very pleased with the way they run their practice. I'm almost 35 years old, and I have been trying to get pregnant for the last 2 ˝ years. Since my OBGYN couldn't find the cause of my infertility, he recommended ACRM to me. I been their patient for the last 10 months. I was initially diagnosed with premature ovarian failure and hypothyroidism. I had 2 ˝ rounds of IUF and two rounds of IVF and I'm now pregnant with wonderful twins. Everybody in this practice is extremely professional, so in your first couple of appointments they are not going to treat you as if they have known you all your life, but within a couple of visits, you will start to feel the relationship with each one of them building up and getting closer. I was where you are not too long ago, looking at reviews of fertility clinics and feeling helpless. I hope that everything goes well for you and that you find a wonderful group of people to go on this journey with you. I hope that you choose ACRM. Believe me, this is the way I felt the entire time, not just now because I got pregnant. I still have 7 months to go, so anything can happen, but somehow I feel that I have a good team there to help me if I need it.
Posted: 10/31/2013 • Link to this review
My husband and I were referred to a fertility specialist because I have PCOS. During our initial consultation, I was told that my insurance does not cover infertility treatments but that it could be coded for treatment for PCOS. I didn't get this in writing and now I am being sued by the doctor's office because they coded the bill incorrectly and my insurance rejected it. I have tried to resolve this matter with them and they hang up whenever I call and do not return my call when I leave messages. I paid for the procedures that could not be coded for PCOS, which shows you they knew what they could not get the insurance to cover. On the second hand, we were not counseled on how the treatments would affect me, as someone with a documented history of depression. My husband divorced me in the middle of treatments because he said I had changed, when it was only the treatments that were affecting me. I ended up in the mental hospital because the treatments gave me reverse postpartum depression. All of this could have been avoided with proper counseling. Don't go here, they don't own up to their own mistakes and make you pay for their mistakes twice.
Posted: 8/12/2013 • Link to this review
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