...then you are either fabulously wealthy or nuts, or both. They recommend service like brake pad replacements and tire replacement before it is necessary and charge you double what a qualified independent would charge you. My last service here, just after my warranty period expired, was met with the announcement that my 50,000 mile car needed new engine mounts. Replacement would be $1,700. I retrieved the car and took it to my new independent service guy and he said I had another 30,000 miles minimum before I would need new mounts, and when it did he'd charge me around $900 using MB parts. Adding to my disgust were the annoying emails I got from Atlanta CC "reminding" me of this "critical" repair. Use them for warranty work, but you'll save thousands over the course of your MB ownership by using an independent for everything else.
Posted: 8/11/2016 • Link to this review
In reading several of the prior reviews about Atlanta Classic Cars, I cannot believe they are talking about the same place I have been doing business with since 1998. I've bought a total of 5 new Mercedes Benzes from them and done 100% of the service on all of them at the dealership. Regarding the sales people, it is a car you are buying. I think you just have to expect the "finance department" sales schemes and know what you are going to buy (like the extended warranty) and what you are not going to buy. There is a reason car dealerships haggle until you walk out of the building. They just discovered how much you are willing to pay. Just play the game with them. Regarding the service, Kim Harwood Cates is my advisor. She is almost like family. Kim keeps the cars running like new, sends help if needed, answers dumb questions by phone and always co-ordinates a loaner Mercedes Benz when in the shop for a long time. It is more efficient to just wait at the dealership for regular maintanance. They have a great office setup with internet and phone. You can just work out of their office for a few hours and then your car is ready (and always washed). If you can afford to buy a Mercedes, then you can afford to keep up a Mercedes properly at the dealership. I highly recommend this company.
Posted: 9/09/2009 • Link to this review
No courtesy car at all unless one is eager for disaster. Their own Regional Manager and GM conceded the loaner was faulty and should never have been left with us. It wrecked, was undriveable, and damages incurred. The owner is awful to deal with. STAY AWAY from her.
Posted: 4/19/2008 • Link to this review
David Phillips really knows the Merceds lines and does an exceptional job of representing the needs of his customers. Have leasing experience for last 2 vehicles and have never had any trouble with the quality of services of either the sales staff and the service dept. Only problem is sometimes the "loaner" car is not always a Mercedes. Hmmm
Posted: 11/12/2007 • Last edited: 1/02/2008 • Link to this review
We are long term MB owners. Recently attempted to purchase a new MB from ACC. Very good sales associates, but they have to go through slick, not-to-be believed sales managers who play the very sales gimmick games you choose to avoid by buying MB. What a disappointment. They service our existing MB and do a good job, but they always attempt to sell us hammerless dent repair to fix dents they cannot even find when we ask them to show us. They're pushing too hard to raise their revenue to the point of selling services that are not needed. Be careful. We are disappointed to write this but find it needed.
Posted: 10/24/2007 • Last edited: 1/02/2008 • Link to this review
The people at ACC make this the only place I go for service or to buy a car. They have far exceeded my expectations. My repairs and maintenance have always been timely. The facility is exceptional.
Posted: 4/21/2007 • Last edited: 4/28/2008 • Link to this review
We have purchased 2 cars at ACC from David Phillips and our experience has gone so well that as we now hunt for a new car, the dealership itself is a factor in drawing us to choose another MB from ACC. My CLK is the only car I have ever owned which has had no mechanical failures at all (3 yrs.)and scheduled maintenance/loaner cars goes beautifully. Dealership-spectacular to see. All people dealt with-friendly, professional.
Posted: 5/18/2006 • Last edited: 1/02/2008 • Link to this review
I am a former Atlanta Classic Cars customer. I've had two Mercedes purchase from them. Regrettably, when it came time to replace our last Mercedes, we chose another make of car (Volvo) based upon some features that were really important to us. However, other than those very specific features (a third row seat in an SUV), the Mercedes experience - especially the relationship with the dealer - was far superior with Atlanta Classic Cars. This pertains to both the purchase experience and the service experience. Atlanta Classic Cars has figured out how to treat its clients with respect that keeps them coming back. Quite honestly, they set our expectations so high that it was difficult for us to adjust to how other car dealers treat their clients during the purchasing and service process. We purchased both our Mercedes from Greg Rappideaux. Next time we are in the market for a car, we'll be sure to visit Greg and Atlanta Classic Cars again.
Posted: 3/13/2006 • Last edited: 1/02/2008 • Link to this review