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Posted on
1/18/2010
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Broken Leg Sustained During Boarding
I went out of town for about two weeks and left my dog at Atlanta Dog Spa. I provided the staff with every possible phone number to contact me, and I also provided my dog's vet's contact information.
At some point, my dog broke her leg, but the staff did not realize this. They eventually took her to the Humane Society Vet who gave my dog antibiotics. I never received a phone call informing me that anything had happened. When I came to pick her up, they told me she hurt her leg and was given antibiotics.
Immediately, I noticed she was not walking properly and rushed her to my vet. My dog had a spiral fracture and was in a cast for 6 weeks. Her leg will never be perfect again because the staff did not provide her with proper care. I called Atlanta Dog Spa to inform them of the seriousness of my dog's injury, but they just said sorry and shrugged off the whole thing.
I have not boarded my dog since. I will only allow her to stay with friends and family who actually care. If you love and adore your dog, do not send him or her here!
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Atlanta Dog Spa replied on
03-05-2010
We traced your email back to your name Alyson from Miami, FL. Your dog has never been to our facility. We have not taken a dog to the Atlanta Humane Society Vet clinic for an injured leg as you claim. They don't even take walk-ins. Furthermore, you state that the vet only gave your dog antibiotics. Everyone knows that any responsible vet would have done an X-Ray if your dog's leg was injured. We looked your name up in our client base. NO such name exisits. And if there was a dog that injured their leg at our facility, we would certainly know about it.
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