At first, everything seemed great. Our floor were installed quickly and they even transported our floors from the store to our house! But 6 months later, our hardwood floor started coming apart, with one board even popping out! After 2 months of phone calls and 5 missed appointments, I'm not sure that they're going to resolve this. I wish I could post a more positive review. If you don't like your home, feel free to use them. If you like your hardwoods and want a good quality floor, we do NOT recommend Carlos Santos and Atlanta Flooring Services.
Posted: 2/10/2014 • Link to this review
We hired Carlos to redo install some new hardwood floors/steps and tie the pattern in so it would look like it was all done at the same time. We also refinished our floor with a dark stain and flat poly cost. We gave Carlos several changes to complete the job on time and with quality and he failed to do so. We paid $3875 upfront and then had to hire another company to redo the work for even more.
Posted: 9/27/2013 • Link to this review
We asked for a refinishing quote on the floors and stairway. Live and learn over this mistake. Issue 1 - Didn't offer any sort of written contract or guarantee when we began to authorize the work. 2 - We authorized only the floors and during the process they began to sand down my stairs before confirming (specifically told to wait when we talked). 3 - After sanding and applying poly, waves appeared across my floors caused by an issue with the drum sander. 4 - Also, they didn't fill any knots after sanding, leaving exposed holes in the floor. 5 - Also they used satin when we requested semi-gloss. Carlos agreed to have the team redo the work, but they still left waves in my floor, left pools of poly in corners, poly splashed up all my baseboards, and had clumps of poly/sawdust left around as well. We complained again, but had already been without my home for 1 week plus and did not want the crew back for another 4 days. I do not recommend using this service for floor refinishing.
Posted: 6/27/2013 • Link to this review
We have now used Carlos and his company twice. Back in 2008 my wife and I ripped up the carpet in our den and laid hardwoods ourselves. Unlike other companies that we received bids from, Carlos didn't care that we were doing the "hard part" ourselves. He gave us a fair quote, about $100 cheaper than anyone else. The results were so good that fourd years later when we decided to lay hardwoods in our master bedroom, we called Carlos first to get a bid to sand and stain our floors. We also got a couple of other bids just to compare; and sure enough Carlos was much cheaper than anyone else. Carlos was also using 3 coats of Polyurethane when all of the other companies were charging extra for anything over 2 coats. Carlos is the only person that you need to call for your flooring needs.
Posted: 3/09/2012 • Link to this review
Where to start? Carlos showed up on time to measure the floors and go over what we were looking for; he promptly provided us with the quote; HE SHOWED UP WHEN HE SAID HE WOULD TO START THE JOB; workmanship was impeccable; WE COULDN'T BE HAPPIER. If I could give AFS 10 stars, I would. We're rather picky people and we have nothing but fantastic things to say about Carlos. We'd use him again in a heartbeat and you should too. Save yourself some time and money and just call AFS for your floor refinishing needs.
Posted: 12/28/2011 • Link to this review
I can't say enough good things about this company, I wish I could give it extra stars! I called AFS about replacing a portion of damaged flooring in my kitchen, and then sanding the entire kitchen floor and staining it to match the connected flooring in the den and dining room. I was apprehensive about how well the new stain would match the connected flooring, but I shouldn't have been - the new kitchen floor matches perfectly and looks absolutely BEAUTIFUL! I am so very happy with how it turned out, my kitchen now has the nicest floors in the entire house. Carlos was very easy to get a hold of throughout the process, and he and his crew worked quickly and diligently. He was very kind and even stained and installed a replacement kickboard for my cabinets free of charge. On top of all this, what he charged me for the flooring work was extremely reasonable, far less than what I would have paid with one of the "big" flooring companies. I will be replacing the floors in my bedroom next year, and I will definitely be calling Carlos again for that job. I recommend this company without reservation. Thank you!!!
Posted: 10/13/2011 • Link to this review
I've dealt with a lot of contractors through homeownership and Atlanta Flooring Service has, BY FAR, been the best. First, they were the only company I called who answered their phone after 5pm. Second, the day my estimate was scheduled, Carlos (the owner) called to confirm our appointment and let me know he may be a few minutes late because of another estimate. When he did show up - not late at all - he was exceptionally knowledgable and spent a long time with me to make sure I understood everything - he took a genuine interest in wanting my business. Needless to say, I hired him on the spot - and I'm really glad I did. The other company I called was late for the estimate, could have cared less about my business, and had a higher price. My hardwood floors looks great and everything was done on time, as promised. I know if I have any problems in the future, they will take care of it.
Posted: 12/13/2010 • Link to this review
My hardwood floors looks great and my neighbors love it. We had contacted several other companies, however, Carlos was upfront, honest and reliable and had given me a fair price and accurate description of all work needed to be done and how long was to take. He helped us save money on the repairs needed by the dishwasher. His team was very polite, professional and courteous. I would highly recommend Atlanta Flooring Service and Carlos. Lee Sotto Roswell,Ga
Posted: 11/26/2010 • Link to this review
I recently had Atlanta Flooring Service to install new hardwood floors on my house. They remove the old nasty carpet out.The work was done in a very workmanlike manner with no surprises at the end. You will not be disappointed when you deal with Carlos and his crew,thanks for the hard work, my floors looks top notch.
Posted: 11/21/2010 • Link to this review
It is a pleasure to highly recommend Atlanta Flooring Service. I initially found AFS in Home Magazine. When I contacted AFS, the Company sent Carlos. He was prompt, professional, highly experienced, and extremely knowledgeable. Also, the price quoted was reasonable and delivered as quoted. Based on our initial excellent experience; I contacted AFS over the past year for additional flooring installation needs. I requested Carlos and have experienced the same excellent quality and professional results each time. Additionally, his knowledge and advice saved us money when they install hardwood floors upstairs on hall way and bedrooms . This company loves what they do and is willingly to share experience and knowledge with the customer--a welcome service all too lost in today's world. Highly recommend AFS.
Posted: 10/18/2010 • Link to this review
Very pleased with the work done by Atlanta Flooring Service. Very professional and knowledgable. I have the highest confidence in their recommendations and work. Excellent crew, very timely and conscientious,nice job !!!.
Posted: 9/23/2010 • Link to this review
Atlanta Flooring Service was awesome to work with. they showed up on time for the estimate, were knowledgeable, and professional. They used a top-quality products to sand and refinish my floors, were detail-oriented, and cleaned up after thenmselves. We are very impressed with the results. Would highly recommend to anyone.
Posted: 8/11/2010 • Link to this review
I have never dealt with a more professional business. The quality of their work is outstanding. Very fair price and my every need was met. Carlos went far above and beyond my every expectation! Other than being a beautiful new floors and excellent workmanship. They made sure that happened and the work was completed very quickly. I cannot speak highly enough of Carlos and this company. My neighbors continue to stop by and compliment the work and ask for the company name. You cannot go wrong with AFS. Excellent! Laisy Miller
Posted: 8/03/2010 • Link to this review
My entire experience with Atlanta Flooring Srvc is the single best business experience I've ever had. Not just floors, but any professional business period! Carlos and his crew went WAY ABOVE AND BEYOND with the job they did. They were given a very difficult task with my floors(due to water damage from dishwasher line) and they absolutely nailed it! They did just an incredible job - tireless and thorough. The price was the best of any competitor and the quality is top notch. You all have my constant gratitude. I'll be sure to tell all my friends that AFS is the only place to go. Peace of mind at a great price. There is nothing better than that. I'd give 100 stars if I could.
Posted: 7/20/2010 • Link to this review
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