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At first, everything seemed great. Our floor were installed quickly and they even transported our floors from the store to our house! But 6 months later, our hardwood floor started coming apart, with... one board even popping out! After 2 months of phone calls and 5 missed appointments, I'm not sure that they're going to resolve this. I wish I could post a more positive review. If you don't like your home, feel free to use them. If you like your hardwoods and want a good quality floor, we do NOT recommend Carlos Santos and Atlanta Flooring Services.VIEW MORE »VIEW LESS »
We hired Carlos to redo install some new hardwood floors/steps and tie the pattern in so it would look like it was all done at the same time. We also refinished our floor with a dark stain and flat... poly cost. We gave Carlos several changes to complete the job on time and with quality and he failed to do so. We paid $3875 upfront and then had to hire another company to redo the work for even more.VIEW MORE »VIEW LESS »
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I recently hired Atlanta Flooring Service to Install and refinish hardwood floors on my home. They completed a high quality job at a reasonable cost. The products they used were of a significantly higher grade than those shown to us by other competitors who gave us estimates. Carlos went out of his way to inspect our floors once was done (even after we make pmto. over the fone). But I have to say that my wife was most impressed with their clean-up efforts. After they left each day we didn't find any nails or any other debris. I have never dealt with a better flooring company. I have been so happy with AFS that I have referred them to all my friends and neighbors . I recommend to anyone with the utmost confidence. I can assure you that this is one company that I'll hire again when the need arises!
What can I say? Carlos guys did a tremendous job on sanding my floors before I put it on the market to be sold. I was impressed by their quality of work and the timliness of getting the job done. The compliments have not stopped coming in from from my realtor and the neighbors,thank you guys very much and I will definitely use your services on my new house,Mr Simmons.
Being a real estate agent in the Atlanta area for the past 25 years , you can imagine the number of contractors we have encountered and dealt with. By chance one day, we meet Carlos at a home we were preparing to put on the market. I thank the day we met him. He is punctual (rare for contractors), honest, professional, and knows his stuff! With the demanding schedule and pace we keep, we also expect that from the people/contractors who we work with-which means a lot of last minute, hurry up so we can get a house listed for sale; AFS has yet to let us down,keep up the nice work ! Mark A.
This company don't pay their employees, you might get a lean hold in your property because of them. They give bad checks. And they are ilegal immigrants. The owner is a ilegal immigrant. BE AWARE!
Atlanta Flooring Service provide us with highly skilled service with honesty and courtesy. They schedule appointments promptly. The new hardwood flooring arrived within the given time window, preceded by a courtesy call about 1 day before arrival. Carlos crew was very knowledgeable, professional and courteous. I was very satisfied with the quality of the work performed and appreciate the company’s policy of standing behind its work. I highly recommend Atlanta Flooring Service. Great company! Suzan B.
We use AFS for all of our properties. They are always there when we need them. They get the job done on time, the quality of work is top notch, and they charge a reasonable price. They are, by far, one of the best flooring companies in Atlanta and we have used many others in the past. ADS Property Management, Inc.
AFS did a superb job on the hardwood installation of my condo. Carlos, the project leader, was extremely helpful all the way from start to finish, helping me pick out colors stain, letting me know what to expect from the team, and at the end even coming back to help me move furniture back. The team themselves were very skilled and polite. I especially appreciated the repair work they did in front of dishwasher(due to water damage) prior to sanding. Overall, it was a wonderful Experience with an beautiful floors.
Recently had a house fire and was not satisfied with the contractors hired for the flooring project,base on Kudzu review we contacted AFS and what a difference.price was competitive - but even more so - what a professional group - showed up when they said they would and completed work in record time. Very pleased and will definitely use again!
The AFS owner, Carlos, is a really nice guy, and his quotes were the lowest priced. But his customer service was awful. We told Carlos that we were interested in replacing our carpets with bamboo flooring. He asked us to meet him in his showroom (20+ miles from our home) to look at his samples. When we arrived, he informed us that the bamboo samples were with another customer. We then scheduled a time for Carlos to bring the samples by our house, but he was a no call/no show (twice). He finally did show with two samples, but Carlos couldn’t give us details about the manufacturer or the warranty. So, we decided to purchase our materials from Lumber Liquidators and have AFS do the install. We asked in advance if Carlos’ team would level the slab where necessary. Despite his assurances that they would, they didn’t. As a result, we had to have them come back, remove flooring, level the slab in the foyer, and reinstall the flooring (it’s still not level in our dining room). In addition, the planks weren’t installed very tightly together. In other words, the gaps between planks are such that dust and dirt collect between them. The installers also left glue spots throughout that we have yet to figure out how to remove. These complaints are the tip of the iceberg. I saw a lot of red flags early in the process. I regret having ignored them.
AFS did an fine job resand the hardwood floor of my home. The overall attitude of management, all the way down, to provide quality service and prove that they really are best, is very evident, you cannot go wrong! Thank You for take care of my house ,Karen S
This company was contracted to fix our hardwood floors problem by our Home Warranty company,due to water damage. They called to set-up the service call promptly! They showed up on time! And the crew staff was nice and courteous. I am keeping the AFS business card in my files and will use them again for my next flooring project. I will also be recommending them to my friends,thanks for the hard work !!!!!!!
We signed a contract with Carlos in November for hardwood flooring. We met with him twice at our house, once at his showroom, and spoke several times on the phone. He is EXTREMELY difficult to contact on the phone. Many times he NEVER returned our calls. He promised us at least three times that the job would be done before Christmas. We spent ten hours one weekend moving all of the small furniture so that this would be complete in advance. It took us another ten hours to put all of this back. Carlos missed the delivery schedule for our flooring on FIVE occasions. Each time there was a different excuse about what happened. We made appointments—and Carlos NEVER showed up. We made an appointment to meet at his showroom one day—and found the place closed for the entire day! The ONLY thing Carlos did promptly was charge our credit card—up front—almost $4000 for the materials. We never saw even one piece of the flooring. Finally, after missing every delivery date and failing to follow-through or even give us the courtesy of an explanation—Carlos simply cancelled our contract and refunded the money. Carlos did not call to discuss this with us—he just decided to cancel and took the easy way out and sent an e-mail. Even if he had completed the job—how would we contact him if there were ever a problem with the ‘lifetime’ warranty?
Mr Buys good morning,unfortunate your wood was an special order and on top of that is only one distributor that carries;when we took your order I was told by them that wood was in stock,for their mistake we receive wrong material and we did inform you that;an call was made again to the distributor,they promise new production right way but unfortunate for my surprise that never happen on time to start your job,after several attemps to find another source for that brazilain teak we decide to return your deposit.All the time we did inform you on this matter and I did every thing I cold to not loose your job,Im sorry for any inconvenience that may have cause you. Carlos
Carlos was a pleasure to work with. We hired him for two jobs. First to refinish our hardwood floors and second to tile our kitchen floor. The first job went extremely smoothly, very happy with the work, excellent service. Trying to get in touch with him to start the second job was a bit difficult. I left numerous voice messages without getting a reply. That's the only reason I gave only 3 stars for service. Otherwise it's a fantastic company. Carlos is always friendly and polite and if there are any issues he works fast at getting them resolved. Also his prices are awesome. I will definitely hire Atlanta Flooring Service again for any other flooring projects we may have.
We recently had Carlos come by to give us a quote to refinish our hardwood floors. He gave us a good price, and his crew did a very professional job. We are very pleased with the result. Highly recommended!
I just moved to Atlanta a few months ago and we need our floors to be refinish, found AFS. on Kudzu and he came out the day after we called, and was able to sand the floors quickly. He was not only fair on price, but also fixed several wood boards (pet stain problems) . Carlos did a thorough job and worked hard to make sure everything was done correctly. We will definitely continue to work with him in the future! Very Professional and clean!!