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At first, everything seemed great. Our floor were installed quickly and they even transported our floors from the store to our house! But 6 months later, our hardwood floor started coming apart, with... one board even popping out! After 2 months of phone calls and 5 missed appointments, I'm not sure that they're going to resolve this. I wish I could post a more positive review. If you don't like your home, feel free to use them. If you like your hardwoods and want a good quality floor, we do NOT recommend Carlos Santos and Atlanta Flooring Services.VIEW MORE »VIEW LESS »
We hired Carlos to redo install some new hardwood floors/steps and tie the pattern in so it would look like it was all done at the same time. We also refinished our floor with a dark stain and flat... poly cost. We gave Carlos several changes to complete the job on time and with quality and he failed to do so. We paid $3875 upfront and then had to hire another company to redo the work for even more.VIEW MORE »VIEW LESS »
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Wow!!! What a great job! I loved it! my new hardwood floors(Exactly what I asked for but better)! Carlos and his crew were all very nice,friendly and Proffessional,these guys were great! My neighbor also had her floors done(about a year ago) and we were both happy with the results. No scare tactics to try to sell more. I will definitely call AFS for any future flooring need and recommend them to others.
I hired AFS to install hardwood floors my house. I was very hesitant at first from all the horror stories I heard about flooring installation gone wrong. But I must admit I was totally amazed about how easy the process was. I called AFS and I spoke with a professional member of the team was given an appointment that was convient for me. I meet with Carlos who explained to me what exactly the harrdwood could fit my buget. Approximately two weeks after I signed the contract with AFS they were at my house ready to work. They totally renovate my house with my new floors. They were very professional at all times and moved quickly but accurately. I would totally recommend this company to friends and family. Thank you once again for all your hard work AFS,
My husband and I were very lucky to have found Atlanta Flooring!!!! Carlos was very professional and mostly honest! His crew was very courteous while doing such a demanding job and kept the dust to a minimum. I would recommend AFS to anyone that needs a flooring service! Thanks again for the hard work!
We had a terrible flood in our basement, and I was referred to AFS from a friend at work. Was great! From the start to finish he answered all of our questions and concerns on concret floor. His prices were better than fair, and best of all complete the job in 2 days(1600sf of bamboo floors). He was in and out with no clean up for me. Very Honest & Exceptional Workmanship!,my new Bamboo floors looks great,Thanks Carlos, I will refer you for all my friends!!!!.
AFS not only returned our estimate quickly, they were at our house when they said they would be there and they install our new oak floors quickly. Thank you! I would definitely recommend and am very happy with the service and price.
My experience with AFS was the best I have ever had with any contractor I have ever employed. They were an absolute pleasure to work with from start to finish. The management staff and crew was professional, courteous, friendly, honest and knowledgeable. They answered all questions to my satisfaction. They also kept me informed of necessary repairs(due to the water damage), progress and time line. Their cost estimate was competitive and accurate. They kept true to their word throughout this wonderful experience. The floor installation crew was punctual every day. Upon completion of the day's work, they left my property neat and clean. They were hard working and friendly. The finished product, my new beautiful floor, is now the envy of the neighborhood. I believe AFS philosophy is to give the customer the best product and service possible. He has won my trust thank you Carlos to give my house the beauty!!! that was needed
I recently got a quote from AFS as had been told by another company (who had come out to quote on my floors)that they need to be replaced). Carlos from AFS said that my floor was fine. He did point out some boards that need to be replace but once they sand the floors every thing was going to match and that was it !!!!!!! my wood floors looks GREAT. I appreciate them trying to save my $$ and am happy to throw whatever I can their way with word-of-mouth recommendations!
My wife and I hired Carlos' team to install OSB and Bruce flooring for our entire upstairs. We interviewed 4 contractors and decided to go with Carlos because of Kudzu and price. We were not disappointed! The subfloor was installed in a day and the floor and molding was done over the next two. Carlos was quick to return my phone calls and had a "can do" attitude. I'll hire him again for my next flooring project.
Besides a few troubles with timeliness, my floors are now so beautiful I'm not sure I want to put my furniture back! We had a few glitches but Carlos attended to every one with attentiveness and thoroughness. If you can have a little patience, the result will be worth it. Great quality for a great price.
We have floors in our house from the 1920's that were bowing in certain areas. I called Carlos to give me an estimate. We thought that we would have to replace the floor but Carlos assured me that we could get several more years out of them. He explained the quality of the floors and put together a plan. Carlos and David were on time, professional, curteous and worked quickly. They worked around our schedule and were fantastic. Carlos was even able to come in cheaper than our very reasonable estimate. I doubt if you could find a more consciencious flooring professional!
I did a whole house refinish. We got about 5 different quotes. There's 2 ways to rate Carlos and his Brazillian crew at AFS. On value, he's got a very good price for the quality of work done. His price was tied for lowest. He's sometimes a little slow on communicating and scheduling. I had to readjust my schedule several times to get on his. That was a little irritating, but just have patience. My sense is that his lower prices keeps him extremely busy, and thus not always available. But if you can remain flexible, then his lower prices and high quality make up for it. I would recommend him again.
excellent service and quality, a must if you are considering a wood floor, wish there were more businesses like this
If you want your floor job to be done correctly, on time, for a fair price and in a courteous manner, AFS is the company to call. Ours was a relatively small job but Carlos made sure it was done correctly,he is very customer service oriented. Did I also say his prices were very fair? I will certainly call him again . That is the highest praise I can give.
Carlos recommended a friend of his to us to install granite in our kitchen. The contractor has now failed to show up to do the job after we paid a deposit. Beware of Gustavo Ramos with Absolute Development, LLC in Suwanee. Turns out we are not his first victims. Carlos beware of who you recommend.........it makes you look bad.
Carlos & his team are honest, professional, fast, and thorough; overall a great experience. I've referred Carlos to others and their experiences were no different than mine. My exotic hardwood flooring was installed on subflooring, while my parents flooring was on slab. These guys know what they are doing and I would open up my home to showcase their work.