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At first, everything seemed great. Our floor were installed quickly and they even transported our floors from the store to our house! But 6 months later, our hardwood floor started coming apart, with... one board even popping out! After 2 months of phone calls and 5 missed appointments, I'm not sure that they're going to resolve this. I wish I could post a more positive review. If you don't like your home, feel free to use them. If you like your hardwoods and want a good quality floor, we do NOT recommend Carlos Santos and Atlanta Flooring Services.VIEW MORE »VIEW LESS »
We hired Carlos to redo install some new hardwood floors/steps and tie the pattern in so it would look like it was all done at the same time. We also refinished our floor with a dark stain and flat... poly cost. We gave Carlos several changes to complete the job on time and with quality and he failed to do so. We paid $3875 upfront and then had to hire another company to redo the work for even more.VIEW MORE »VIEW LESS »
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Atlanta Flooring Service did an amazing job on my hardwood floors! They came in and removed linoleum that had been laid over part of my hardwood floors, sanded the existing floors, and laid more wood flooring in the kitchen where there was none. They then stained the entire house. The results were stunning! Shortly after purchasing my home, I had Carlos come and give me an estimate for the entire job. His estimate was the best one I received and remained the same 3 months later when I was finally ready for the work to be completed. His crew was hard working, prompt, and very professional. I have already recommended Atlanta Flooring Service to my sister who needs to refinish her home's hardwood floors.
This is the second home that we have had AFS come out and install us a hardwood floor and sanded. Both times we asked AFS to create a design around the walls. They were very creative and conscious of all our requests. Every touch point in the company, from the 1 st phone call to the crew, showed nothing but the upmost in professionalism. They were courteous, on-time and delivered on all their promises. The one thing that stood out with AFS from all the other contracts that quoted our project was their time they took upfront to make sure we were getting the best finished product to fit our request. Ironically, they also came in with the best price also,next they will do my parents hse.thank you for the hard work.
Thank you for making my 88 year old floors look 100x better. Your guys were friendly and trustworthy. They made me feel comfortable leaving them the key each day while I went to work and they worked on the floors.
I had hardwood floors installed throughout most of my house. What an excellent job they did. My floors are beautiful and the workmanship is outstanding. I have recommended Carlos to my friends and will use them again. The guys that came and did the installation were very professional and went above and beyond when I asked them to do a couple extra things that I wanted. Thanks Carlos for my beautiful floors!!
I had old prefinished 3/4" deep solid red oak floors with large grooves which trapped dirt. Atlanta Flooring did what other flooring companies could not do! They gave the floors a deep sanding and completely removed the grooves. Thanks to Atlanta flooring, our oak floors look like new, and they match perfectly the other floors which were sanded and finished on site. The work crew was on time, had a great attitude, and Carlos was very focused on doing a good job. I definately plan on using Atlanta Flooring service in the future !
Overall, our floors look great and the value was excellent. There were a few things that took away from a five star experience though. They were supposed to be done before a date so we could move into our new house. The date was missed and we had to move in as toe molding was being re-installed. It was a pain. Also, oil? from their machine spilled onto our brand new porch. They sanded most of the stains away. Carlos did make an effort to fix any concerns.
Carlos came right away and gave us a quote and within 3 days our old wood floor was looking brand new.
Carlos and his team did an exceptional job laying hardwood flooring in my family room. I was so impressed that I have contracted with him to refinish the floors in my hallway. Great value and great service
Quality, experience, and pride describes how Carlos does business. We hired Atlanta Flooring to refinish existing hardwoods on the first floor and to install new hardwoods on portions of the second floor. We were so impressed with the initial work that we expanded the contract, adding hardwoods to the entire second floor and a carpet runner. The entire job was superbly done in a reasonable amount of time and at a good price. Carlos did not accept final payment until my family was completely satisfied. If you’re looking for top-notch work, hire Carlos. He is well worth the wait.
I had a weave into an existing floor. I interviewed seven different companies; referrals, newspaper ads and Kudzu. The prices and techniques varied with each provider but Carlos seemed more definitive in his approach and price. He didn't try to match prices with anyone; he just offered me a fair price from the very beginning. In the end, even though I knew where the weave was, I don't think anyone else would. All in all, a beautiful job! (I would however highly recommend hanging plastic in areas not involved. No dustless sander is 100% so the plastic partition will save you a lot of dusting after the job is complete.)
They get the work done at a very reasonable cost and within a reasonable amount of time with good communication. Carlos is so helpful and him will make sure you are happy with your floor, was very thorough in his explaination of their process and exactly what I would get . When they came out they(crew ) remained friendly and professional. The results at the end is just great floors.Thanks for the hard work and finish on time.
Carlos never showed up for the first appointment to give an estimate. I then called him back and he scheduled another appointment for the next day. He never showed up again and he did not even call. I moved on and selected other contractors for estimates. I guess he does not need the business.
Good Morning Mr Michael45,we are very sorry for this misunderstanding,but we dont do Sundays Aptos.
Carlos and his crew were amazing. His estimate was write on and the work is superb. I have and will continue to recommend this company to all who need flooring. Carlos, you rock!
We went with this company based on other kudzu reviews and glad that we did!! Carlos and his crew were great....reliable, dependable, and did a great job on my kitchen tiles. Carlos was honest w/ his comments on what would/would not work best in the kitchen. Referring this company to my friends/neighbors....they are truly professional and top notch!
I found AFS thru Kudzu and decided to go with them based upon the reviews (since so many people spoke so highly of them). I would have to agree, I've experienced the best service and job with Carlos and his team. AFS done an excellent job installing hardwoods to my entire house. I would and have recommended them to my friends.