This is a large practice and while I can understand some people's reluctance in waiting to speak to a doctor I have always found the doctors to be very professional, engaged and willing to discuss... your individual needs. My current provider, Michael Frist, is very personable and willing to take the time to answer questions and address concerns.VIEW MORE »VIEW LESS »
Want to speak to your doctor or the physician assistant? FORGET IT! They never answer the phone and rarely return calls. We left messages with the PA every day for a week because the drug store never... received the prescription. When I finally reached her by accident on the switchboard, she told me "I don't listen to my messages, I just see that I have a missed call." This is only the tip of the iceberg of the unbelievably horrible experience we have had. Is the doctor smart & capable? Yes, but without service, what good is that? Giving one star is more than they deserve. Our experience was with Emory Midtown and Dr Fox and his PA Jasmine.VIEW MORE »VIEW LESS »
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This is a large practice and while I can understand some people's reluctance in waiting to speak to a doctor I have always found the doctors to be very professional, engaged and willing to discuss your individual needs. My current provider, Michael Frist, is very personable and willing to take the time to answer questions and address concerns.
Want to speak to your doctor or the physician assistant? FORGET IT! They never answer the phone and rarely return calls. We left messages with the PA every day for a week because the drug store never received the prescription. When I finally reached her by accident on the switchboard, she told me "I don't listen to my messages, I just see that I have a missed call." This is only the tip of the iceberg of the unbelievably horrible experience we have had. Is the doctor smart & capable? Yes, but without service, what good is that? Giving one star is more than they deserve. Our experience was with Emory Midtown and Dr Fox and his PA Jasmine.
I have been going to AGA for over 20 years. I went in for a endoscopy in February, everyone was paid in network, except for the pathologist. He billed under AGA office, but since he was not in network, BC/BS (Anthem), the insurance company did not pay his astronomical charge at network level. Instead, I received a check for about $170 and according to the EOB, I have to pay him about $700! This was for a stomach tissue sample that was prepped at Northside Hospital Lab, even though my procedure was done at the Lawrenceville outpatient facility. Is this some scheme to make more money for AGA? To have out of network pathologists contracted to them? This is the first time AGA has done this as I have had other biopsies done through them at the same outpatient facility, all in network. I too, have had no return calls from their contracted billing, the medical office staff has been kind enough to try to help me resolve this, but to no avail.
This is the rudest and unprofessional medical staff that I never met in my life. Don't take your business to this office. I donít recommend anyone to take his or her business to this location.
I did an endoscopy/colonoscopy procedure. I picked an in-network Dr (Atlanta gastro) and an in-network facility (Northern crescent). Apparently the pathologist in that facility is out-of-network. There is no way I could have known that because I didn't get to pick pathologist, only the main facility. Now the billing guys for Atlanta gastro (galenadvisors) won't re-submit the claim under the in-network doctor and without that the insurance company won't reprocess it. Galenadvisors won't return my calls either. I am at my wits end on this and I am about to file a lawsuit. Even if you don't have any sickness, you will pick up one just fighting these idiots!
Don't assume that because a practice is associated with Emory/CWL that it is the best. My appt was at Midtown location. Young lady who explained prep to me went so fast I could not understand half of what she said. Not one bit friendly, very detached & unresponsive. Conflicting information in the instructions. I called twice to get clarification and no one ever returned my call. By now it's getting close to the appt so I cancelled rather than take a chance on doing this horrible pre-colonoscopy prep wrong. So much for AGA. I will go to another doctor if my primary care physician says I need to at this stage. Staff is not very helpful.
I have been seeing Dr. Martinez for 3+ yrs now and he is very knowledgeable and super friendly. I am not impressed with some of the nurses there and wait time can be long. However, from a doctor quality standpoint, I highy recomended Dr. Martinez.
I starting see a Dr. at their Emory Crawford Long office in 2005 for stomach problems. For two yrs I went back and forth to that office telling them I was bleeding profusely from my rear end. They told me it was hemorrhoids. I was losing weight. They told me I was still within an acceptable wt limit for my body type. Near the end I had lost 30 lbs and looked like a cancer patient. I was so constipated for 2 yrs I could not go with out the use of prescription laxatives. Finally I went to the Dr. Osborn in Douglasville,GA because I became too weak to continue the trip into the city to go to Crawford Long. The last time I saw Dr. Osborn I told him that all of my symptoms had only gotten worse. I even showed him a before and after picture of the 30 pound weight loss I had suffered. Here is what he said,"I think that you are too caught up in your bowel movements. If you have one every two days you should be satisfied. After I showed him the picture he gave it back and said, you lost weight so what. He told me when your mind gets depressed your gut gets depressed. I suggest you change your diet. Two weeks after this I went on vacation to VA and ended up in the hospital. I spent 3 weeks in a trauma center in VA. I was in ICU twice and I almost died. They found I had blood clots in the veins leading away from my small intestines and a rare blood clotting disorder.
This is by far one of the worst experience I have had in dealing with staff at a doctors office. I am used to helpful, friendly people who seem to actually care about others when dealing with medical staff. However, this group seems to have managed to hire every disgruntled person on board. I was hung up by someone in the billing department when calling to inquire about the precertification my insurance required prior to a conolonscopy. I was informed that a precertification would not be sent until three days prior to my procedure which at that point, is too late to cancel the procedure, and my insurance informed me that it may take up to two weeks to process a precert. The woman proceeded to hang up on me when I asked if there was anyone else I could speak to regarding this matter. She said no and simply hung up. I immediately called back to cancel the procedure and the person I spoke with regarding that was equally rude when I attempted to explain WHY I was canceling. Its obvious that the staff of this office simply does not care about the patients whose insurance pay their salaries. I have since gone with a different practice with a more professional staff.
No bad symptoms-Dr. lost interest. read colonoscopy wrong. said didn't have to follow up. should have.
Oh, I won't go so far as to say Dr Morris lied to me, but I will say I have some concerns. When I made the appointment I spoke about celiac, giardia and amoebas. When I had my consultation, I spoke about those items. After the colonoscopy I spoke about those items and asked if a sample for the giardia and amoebas were taken, Dr Morris said yes. I get to the follow-up appt, no giardia/amoeba tests. If you're detail oriented, have a complete understanding of your symptoms and ask LOTS of questions, deal with Dr. Morris and his staff. I haven't dealt with the other doctors so they may be fine.
I blindly picked Atlanta Gastroenterology from my insurance handbook. I went to the Piedmont Hospital location and was pretty dissapointed. I arrived on time and waited for more than an hour in the main waiting room where I was then transferred to a hallway for another fifteen minutes. While the front desk staff was fine to me, they were particularly rude to an elderly man who after waiting an hour and a half asked how much longer it would be. Doctor did not have great bedside manner to boot.
St. Josephs Location: These guy's are like the walmart of Gastro doctors. I've been there several times and they have everything you need and all the people in one place to get you taken care of without having to come back multiple times. The staff were very friendly, they have a decent website, and probably because of thier size everything was very streamlined (they send you all the paperwork ahead of time). If you are having Gastro problems, this is definately the place to go.