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Atlanta Gastroenterology Associates/ St. Joseph?s Hospital Office

(404) 257-9000 atlanta.citysearch.com... »

5671 Peachtree Dunwoody Road Suite 600Atlanta, GA 30342   map »

Business overview

Reviews

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Our experience ..., 12/21/2012

My husband and I are each patients of Dr Girish Anand. I wish I could give the office a decent rating, because I THINK Dr. Girish Anand may be a decent doctor. Unfortunately, we have had to also... conduct business through the office staff, who have exhibited no customer service capabilities. Receiving a return call proved to be almost impossible, and unfortunately the same proved to be the case with test results and surgery scheduling. My husband has been trying to have surgery scheduled for literally months, and it still hasn't occurred. Today I began calling the office every 30-minutes in an attempt to get someone to move forward with scheduling. Four (4) calls later and I'm still waiting for a return call. After Note: Finally, a return call received, only to be told that Dr Anand will have to 'review the chart and someone will get back with us'. If you need surgery or ongoing care I can only wish you better luck that we have had.

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Service could be better ..., 6/11/2012

The nursing staff isn't very friendly. However, Dr. Anand is wonderful! I would highly recommend him!

Displaying 1-5 of 5

Reviews

GASkeeter

Reviews: 5

Our experience ...

My husband and I are each patients of Dr Girish Anand. I wish I could give the office a decent rating, because I THINK Dr. Girish Anand may be a decent doctor. Unfortunately, we have had to also conduct business through the office staff, who have exhibited no customer service capabilities. Receiving a return call proved to be almost impossible, and unfortunately the same proved to be the case with test results and surgery scheduling. My husband has been trying to have surgery scheduled for literally months, and it still hasn't occurred. Today I began calling the office every 30-minutes in an attempt to get someone to move forward with scheduling. Four (4) calls later and I'm still waiting for a return call. After Note: Finally, a return call received, only to be told that Dr Anand will have to 'review the chart and someone will get back with us'. If you need surgery or ongoing care I can only wish you better luck that we have had.

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chikensrule

Reviews: 4

Service could be better ...

The nursing staff isn't very friendly. However, Dr. Anand is wonderful! I would highly recommend him!

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Anonymous2011

Reviews: 1

Worst Experience Ever

Terrible patient service. I have called the office on four separate occasions; however, I am still waiting for a call back. If you are looking for full service treatment, make your appointment somewhere else. This may be a big practice; however, that is not an excuse.

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klpowell

Reviews: 2

No Client Service -especially on billing issues

Be careful you don't get lost in the monolithic organization called Atl. Gastroenterology Associates. I have been dealing with an issue with them for 1yr+. My husband and I both had colonoscopies in Dec 2009 and were assigned 2 different drs. We discussed with both doctors that the ins. co. assured us that the procedures were fully covered the first time. Dr Peji coded it differently than the other dr. and the ins. co did not cover it. When I tried to deal with this through the billing dept. the machine says they will call back in 72 hours. Never got in touch with anyone. Finally I wrote a letter to Atl. Gastroenterology. No answer. Requested to speak to the dr. - never did. Finally after calling Galen Advisors for the 6th time to try to payoff this bill and getting voice mail, I wrote an email. That was 5 days ago. No response. Another call today - more vm. They won't even reply to get the bill paid off! Don't deal with these people. The insurance billing hassle with Galen only gives you grey hair!!

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Bodiless

Reviews: 1

Very Busy Office

Even though the office seems to always be busy, the ladies at the front desk are extremely kind, and even remembered my name. So far, so good!

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