Atlanta Luggage and Repair

4 star rating 5 Reviews

(770) 649-1942(770) 649-1942 View Website »

900 Mansell Road, Suite 12Roswell, GA 30076

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Reviews

  • Atlanta Luggage and Repair - Roswell, GA -  Southhampton

    Reviews: 1

    Poor Attitude
    Southhampton (1 review)
    3/04/2013

    Dropped off a piece of luggage to be repaired under warranty. The lady waiting on me acted put out and made a snarky comment. Then when I returned to pick up the luggage I was quizzed and treated rudely. You can tell these folks (must be related) don't think they have to be customer focused since a large percentage of their work is handled under mfger's warranty. But next time I will rather pay for the repair somewhere else and avoid the attitude.

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  • Atlanta Luggage and Repair - Roswell, GA -  kent_s

    Reviews: 1

    Not Customer Focused
    kent_s (1 review)
    7/23/2011

    Today, based upon a recommendation, I visited Atlanta Luggage Repair to have a tan leather computer bag repaired. The bag is well used but still completely functional except for a partial rip on one of the handles. I think the bag has tremendous character which is why I like it. I talked to two older ladies and asked that they repair the rip. They refused, unless they could repair several other worn areas that were not part of the broken handle. I didn't consider those parts "broken", just worn and full of character. They then quoted a price larger than the original cost of the bag. They wouldn't budge when I said I just wanted the "broken" part fixed and then suggested that I throw the bag away. I travel regularly for my business (140K last year). My old luggage repair person has retired which is why I asked for a recommendation. In the next year, I have three pieces that will likely need to be repaired. Atlanta Luggage Repair has shown me that they are not a customer-focused business. They thought they were turning down a small repair that wasn't worth their time. In reality, they were refusing to establish a long-term relationship with a regular customer - who is going to tell everyone that they did that.

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  • Atlanta Luggage and Repair - Roswell, GA -  vikkiv

    Reviews: 2

    Great Service and repair work!
    vikkiv (2 reviews)
    3/28/2011

    I am very happy with the work, professionalism and quality of work performed on my Hartmann luggage.

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  • Atlanta Luggage and Repair - Roswell, GA -  RoswellOwner

    Reviews: 41

    Beautiful Work and Professional
    RoswellOwner (41 reviews)
    4/21/2009

    On several occasions my wife and I have had luggage repaired. Always beautiful work and done in a reasonable time.

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  • Atlanta Luggage and Repair - Roswell, GA -  catlovr

    Reviews: 8

    Great service
    catlovr (8 reviews)
    11/08/2005

    My suitcase was ready when promised, I was told what needed to be done up front and the owners was knowledgable and friendly.

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Business details

Hours of Operation

  • MON
  • 10:00am
  • 6:00pm
  • TUE
  • 10:00am
  • 6:00pm
  • WED
  • 10:00am
  • 6:00pm
  • THU
  • 10:00am
  • 6:00pm
  • FRI
  • 10:00am
  • 6:00pm
  • SAT
  • 10:00am
  • 2:00pm
  • SUN

Payments Accepted

  • American Express
  • Debit Card
  • Discover
  • Mastercard
  • Visa

Year Established

1977

Languages Spoken

  • Spanish