Dropped off a piece of luggage to be repaired under warranty. The lady waiting on me acted put out and made a snarky comment. Then when I returned to pick up the luggage I was quizzed and treated rudely. You can tell these folks (must be related) don't think they have to be customer focused since a large percentage of their work is handled under mfger's warranty. But next time I will rather pay for the repair somewhere else and avoid the attitude.
Posted: 3/04/2013 • Link to this review
Today, based upon a recommendation, I visited Atlanta Luggage Repair to have a tan leather computer bag repaired. The bag is well used but still completely functional except for a partial rip on one of the handles. I think the bag has tremendous character which is why I like it. I talked to two older ladies and asked that they repair the rip. They refused, unless they could repair several other worn areas that were not part of the broken handle. I didn't consider those parts "broken", just worn and full of character. They then quoted a price larger than the original cost of the bag. They wouldn't budge when I said I just wanted the "broken" part fixed and then suggested that I throw the bag away. I travel regularly for my business (140K last year). My old luggage repair person has retired which is why I asked for a recommendation. In the next year, I have three pieces that will likely need to be repaired. Atlanta Luggage Repair has shown me that they are not a customer-focused business. They thought they were turning down a small repair that wasn't worth their time. In reality, they were refusing to establish a long-term relationship with a regular customer - who is going to tell everyone that they did that.
Posted: 7/23/2011 • Link to this review