We purchased a Audi from this dealership the end of January. We told the salesperson we were purchasing for my daughter to transport a newborn in. He assured us that his service department had gone over the car and there was nothing wrong they found. The car had less than 100,000 miles. Within two days we noticed oil spattered all over the engine. We took the car to an Audi dealer. Major oil leak that was old and it appeared all Luxury motors did was steam clean the engine to remove oil. Both cv joints in the front end were completely broken which can affect the steering and safe operation of the vehicle. Also old. So either they did check it and didn't care or they did and missed these two things. We notified the dealer but they told us the salesman was no longer there and they have no responsibility. I understand buyer beware. However at the same time I expect a reputable dealer representative to be truthful when selling a car. Obviously this was not the case. We had to have these repairs of $1200 done immediately to ensure safe transportation. Do not buy from this dealer because they are not interested in the customer or obviously repeat business. I compare them to Hennessy where at the same time I bought a used Cadillac same year same mileage. I found a problem one week after purchase and they quickly moved to make it right because they stand behind what they say.
Posted: 4/27/2015 • Link to this review
Not sure if it's my bad luck or just stupidity, but since I always fall for a cheap car, I went to Atlanta Luxury Motors in Roswell to look at a Mercedes-Benz. To my surprise, one of the people working there used to work at another shady operation, Gwinnett Suzuki; I went to Suzuki a few years ago to buy my daughter a car that turned to be a lemon.... So when I saw that person now working at ALM I was suspicious but tried not to make eye contact or otherwise I would go punch him..... long story short, the process was worse here, no customer service whatsoever, these guys should be working selling potatoes at the flea market not high end cars... they simply do not possess the sales skills and refinement a luxury buyer demands..... Anyway, after test driving the car, the salesperson refused to give me the Carfax and then continued to say that Carfax is a scam!!! After asking to talk to a manager, they said the manager Faisal is busy, I called the MB dealer and they informed me the vehicle is essentially a polished turd.... Note: while I was there the police came because a customer was yelling they robbed him... this is when I took off! After doing some research I found out that this store is owned by the same people who own the Suzuki joint in Gwinnett, a nouveau riche Pakistani family that has money but apparently no morals and no real understanding on how to run a respectable business works in this country.
Posted: 3/29/2011 • Link to this review
I went to ALM to purchase a I found on the internet. I drove the car, liked it and made an offer. The counter offer they made me was I could pay the full advertised price plus a $500 fee, and they would give me $1000 less for my trade in than the Kelly Blue Book value. I said no and went on my, way no big deal. That night the salesman called me and said we could work out a deal if I came back the next day. I told him over the phone what I was willing to pay and that we were not close on the deal. He said come in a and we would work out a deal. I asked him to please not waste my time, and he said it would not be a waste. I showed up the next day and waited 45 minutes to talk with the salesman. When we finally sat down he offered me the same deal he had offered me the day before. I said this was not close and again asked him to not waste my time. He went into the sales managers office and left me waiting for another 30 minutes. When he came out he said they would take $150 off of the price. This is on a $25000 car. This business is a scam, and a waste of time. Go to a real dealer.
Posted: 2/06/2011 • Link to this review