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Atlanta Solution Locksimth Llc

7 Reviews

(770) 903-4600

3614 Parkmont CtNorcross, GA 30092   map »

Business overview

Reviews

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Worst Locksmith EVER!!!, 6/11/2013

Do not ever use this company. They charged me $610 for 45 minutes of work to rekey 3 locks and get me a new doorknob and dead bolt. What a ripoff. I could have gotten the lock and deadbolt at Home... Depot for $35 each. On top of that they rekeyed a lock (for $45) that I didn't ask them to. The manager there (Monica) has no customer service and they will not do anything about my displeaseure. Avoid this company at all costs.

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Dishonest & terrible customer service, 5/07/2012

Like others I was quoted one price and was charged another when the work was completed. The locksmith was an hour and half late, very unprofessional. I called and spoke with a "manager", which was... a waste of time; they had zero customer service skills, and did nothing to resolve the overcharges. Better use another company with a better reputation.

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Displaying 1-7 of 7

Reviews

Renegator

Reviews: 1

Worst Locksmith EVER!!!

Do not ever use this company. They charged me $610 for 45 minutes of work to rekey 3 locks and get me a new doorknob and dead bolt. What a ripoff. I could have gotten the lock and deadbolt at Home Depot for $35 each. On top of that they rekeyed a lock (for $45) that I didn't ask them to. The manager there (Monica) has no customer service and they will not do anything about my displeaseure. Avoid this company at all costs.

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elpositivonumerouno

Reviews: 8

Dishonest & terrible customer service

Like others I was quoted one price and was charged another when the work was completed. The locksmith was an hour and half late, very unprofessional. I called and spoke with a "manager", which was a waste of time; they had zero customer service skills, and did nothing to resolve the overcharges. Better use another company with a better reputation.

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Ga2010

Reviews: 2

Horrible

Horrible service and over priced. Had to replace locks due to horrible work. Beware. I purchased a house and wanted the locked rekeyed. The man did NOT know what he was doing. Had to replace all of them because of the only key getting stuck. Took the locks to a real locksmith. Parts were missing and locks not done correctly. BEWARE

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blaughon

Reviews: 3

TOTALLY DISHONEST - BEWARE!!

They will quote one thing and charge another! Locksmith spoke very little English. When I tried to speak to a supervisor I was put on hold multi times only to have him answer and tell me he was't in. They altered my credit card charge. Now having to work with the bank to correct. DO NOT USE THIS COMPANY!!

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tatuta

Reviews: 1

Never again!

I had locked my keys in my car. We contacted the company and were told it would be $55 and that they would be there in 15 minutes. It actually took the locksmith person 1hour and 15 minutes to get to the park. We had to make several calls to provide directions, and check on how far away they were. I was given a bill for $55 plus a $29 "service call" fee. When I mentioned that we had never been told about that service call fee, the lady just told me "Sorry". At this point, after approximately 1hr 30 min of waiting in the sun in a 90 degree weather with 2 small children, I had no other option. I am extremely disappointed that the company was not there in 15 minutes as their website promises and we had been told in our original phone call to them. I am even more insulted that they would slam us with a $29 fee they never told us about in their estimate. They even refused to refund my $29 after I complained to the BBB.

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khmatl

Reviews: 1

You'll go in to debt paying for his services!!!!

Thought he was honest and sincere until he gave me my bill. $500 to change two locks. Charged $60 to pick the lock and another $50 for labor. Never heard of a service not applying the service call to the cost of the work. The kicker was that he charged me $300 for two deadbolt locks and one knob that costs a total of $55 at HomeDepot! Stay away, total ripoff!!!!!!!!!!!!

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chgilley

Reviews: 5

Look elsewhere

My daughter locked her keys in the car, so she needed a locksmith. He came out when Dad was not there, inflated something to get to the lock - bending the door. Shoot, I'll bend the door myself, a locksmith is paid to open the lock WITHOUT damage. Never again.

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