f I could give zero stars, I would. This is the most unprofessional car dealership I have EVER come across, from the sales representative to the sales manager. I was in the midst of attempting to obtain information about a potential trade in over the phone when the sales representative's cell phone called me, unbeknownst to the sales representative. I overheard him and his sales manager laughing and joking about my potential trade in value and heard the manager give the sales representative direction which ended by him saying, "give her this and LEAVE HER ALONE." I could not believe what I was hearing, the laughter continued. I followed this conversation with an e-mail to the manager, and he tried to explain himself without as much as an apology! The lack of professionalism and manner in which this establishment carries itself and speaks of their customers behind their backs has resulted in a customer who is happy to take her business elsewhere where customers are treated with respect. I highly recommend taking your business elsewhere.
Posted: 6/14/2015 • Link to this review
I received a coupon for a $9.99 oil change on my 2001 Camry. I have always done all the work on my car. Of course before my car was given back to me, the service manager comes out with a long list of recommended services. 3 of the 4 recommended service, I had already done a few months back. First one was changing the drive belts. You could see that the belts were new, who were they kidding? Second recommendation was a new battery, there was a big sticker with a 9/2011 installed on the battery...hmmmm could they have missed that as well? Third was to rotate tires....are they kidding, I get my tires at wal-mart with life time rotation and balance? If I had taken their services, my 10 buck oil change would have turned out to be over $300 in services that I didn't need. Do they think we all have "sucker" written on our foreheads? They must really think we're stupid. I didn't argue, I told them I would be back at a later time. After getting my car back, I double checked everything to make sure they didn't sabotage my car. The oil and filter were changed, but my battery cable was loose. Luckily, I had my trusty tool kit and fixed that right away.
Posted: 10/29/2011 • Link to this review
Since purchased, I had always taken my vehicle to Atlanta Toyota for service and maintenance. One day there was a 2.5 hour wait for service and I reluctantly had to take it to another local Toyota dealer for service due to lack of time. When my wife took our Toyota back for its next service (her first time) she was told that we couldn't get the same deal we had always gotten because it has been so long since our last service there. She was belittled for even asking and was treated as if she was trying to get something for nothing when she was just trying to get the same service we had always received. It makes me wonder if they have something against women since I was never treated that way. Because of the way she was treated she refuses to go back. When we received their survey, I expressed my dissatisfaction with the way she was treated and the fact that we were being 'punished' for not being 'loyal'. After almost 2 months of emails and even copying their General Manager, I never received a phone call or satisfactory response and moved on to another dealer. Apparently Atlanta Toyota doesn't care about their customers enough to pick up the phone when there is an issue. I would stay far away from Atlanta Toyota. They are only interested in your $$$ and don't have any real concern for their customers when they have a problem
Posted: 7/31/2009 • Link to this review