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I have gone to this practice for at least 8 years and it has gone down hill. The staff is rude and the doctors have no clue who you are no matter how many times you see them. I saw several... different doctors at this practice while I was pregnant and I honestly wish I had gone to a smaller practice where at least the doctor would have taken the time to know my name and not treat me like cattle. I am in the process of looking for a new gynecologist.VIEW MORE »VIEW LESS »
Stay away!! Their claims/billing department is a mess. They accidentally filed on my old insurance even though I checked in with my new card, and didn't follow up with me on the error for four... months. My new insurance was more than happy to reprocess the claim and reimburse them despite their mistake and that it had missed the deadline for timely processing. They refused to file an appeal (5 minute process) and hung up on both me and the insurance. So now United Healthcare is having to involve their legal department. This is for a simple annual checkup that is covered 100% by insurance but I'm now receiving bills in excess of $400. Their office is less than ideal to begin with - cold doctors, parking and traffic nightmares - but the latest is just too much, won't be going back.VIEW MORE »VIEW LESS »
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I have gone to this practice for at least 8 years and it has gone down hill. The staff is rude and the doctors have no clue who you are no matter how many times you see them. I saw several different doctors at this practice while I was pregnant and I honestly wish I had gone to a smaller practice where at least the doctor would have taken the time to know my name and not treat me like cattle. I am in the process of looking for a new gynecologist.
Stay away!! Their claims/billing department is a mess. They accidentally filed on my old insurance even though I checked in with my new card, and didn't follow up with me on the error for four months. My new insurance was more than happy to reprocess the claim and reimburse them despite their mistake and that it had missed the deadline for timely processing. They refused to file an appeal (5 minute process) and hung up on both me and the insurance. So now United Healthcare is having to involve their legal department. This is for a simple annual checkup that is covered 100% by insurance but I'm now receiving bills in excess of $400. Their office is less than ideal to begin with - cold doctors, parking and traffic nightmares - but the latest is just too much, won't be going back.
I've been a patient at AWOG for over 10 yrs & have been content with their service up until recently. Scheduling is terrible! I'm always put on hold for a ridiculous amount of time (that is if someone decides to answer the phone). Communication is poor between staff members regarding patient needs & they don't even validate parking! I've paid them A LOT of $ this year, as my son was born prematurely/emergency c-section & we were both in Piedmont for 3 weeks. The least they could do is validate parking!! I think I'll be looking for a new OB-GYN!
Each visit during my pregnancy has consisted of less than 5 minutes of face time by the various uncaring OB doctors that make up this practice. I feel like a number...someone to be rushed in and out of the office on an assembly line. I was charged twice for the form fee..when I pointed this out the front desk staff "loud talked" me in front of a lobby full of people. I was so upset that my husband had to drive up from his job to deal with the dispute. The only good thing about this practice are the sweet nurses they seem to care a lot more than the OB's.
Did you know that you can be dropped from care while you are pregnant? Well at AWOG you most certainly can. I refused to pay a $3k deductible twice, because my baby is due Jan. 13th, and elected to pay my 20% as req. by insurance. This was not good enough and now I am 34 weeks and w/o a physician. THANKS Billing at AWOG.
Atlanta Women’s Obstetrics & Gynecology, PC strives to always put the needs of the patient first. At times, a patient may be unsatisfied with our practice’s quality, service, and value—which is clearly apparent in this case. When this happens, we feel that it is in the best interest of the patient to have the opportunity to seek care from a practice that they are more comfortable with.
Patients are made aware of our billing policies and their financial obligations on their first visit with us. We feel that it is fair to expect patients to adhere to (instead of refuse) the financial obligations outlined in their insurance policy. We also feel that our policy requiring patients to use a valid form of payment for services is reasonable and typical of all medical practices.
We sincerely apologize for any patient that has had a negative experience with us. Our intent is not that a patient be left with no physician, but that they have medical care and service that they are pleased with. Unfortunately, we are sometimes not able to provide that to all patients.
I am a former patient of Dr. Hood's and am very disappointed w/ AWOG's service. On my last appointment, I called to let them know I was going to be 10 minutes late (BIG MISTAKE), as a courtesy to Dr. Hood. Most doctor's offices will not cancel your appointment unless you are more than 20 minutes late. I arrived exactly 10 minutes late and was made to wait 1 hour and 40 minutes because of the fact that I was 10 minutes late. I understand that Doctor's offices are quite busy, however, this wait time was ridiculous. I was asked to sit in the waiting room and I watched every single patient who came after me, go in before me. After an hour, I asked one of the nurses why I was having to wait longer than every single person that came after me (including patients that had arrived late) and she rudely said, "Well, you called and said you were going to be late so now we have to work you back in to the schedule." When I informed her that I was only 10 minutes late and that I had seen other patients who were late as well go in well before me, she had no response. The staff at AWOG were rude beyond belief and completely unprofessional. The 3 times I've been to AWOG, I've been made to wait at least an hour before seeing the doctor. Further, I believe that for the price we are made to pay for each visit, Dr. Hood could spend more than 2-3 minutes w/ each patient and actually listen to their needs instead of running out the door to see the next person.
I have been to AWOG for two visits thus far for my first pregnancy. The first time (at 8 weeks) I met with Dr. Biggs who was warm and informative. The nurse who weighed me was very nice and even hugged me when I told her I was nervous. The sonographer was very sweet as well. My second visit was a nightmare. I met with Dr. Hood (at 12 weeks) and she is cold, abrupt, and makes you feel like a nuisance. She gave long-winded uninformative answers to my questions and did not make me feel comfortable. She even referred me to a specialist for my 20 week ultrasound even though I am young with a low risk pregnancy - this place is obviously just trying to make money on referrals. My assigned OB nurse and her assistant are RUDE. every time I call with a question or concern, they have been mean, abrupt, and refused to answer my questions. They make me feel like a nuisance and are not at all welcoming or helpful. I will be changing doctors immediately. Going here is like being hurded through a factory. I would not recommend this place to anyone.
Dr Biggs was on call when I went into labor. I have never been treated so inhumanely. After 6 hours of labor she decided that I needed pitocin. WHen I disagreed and told her it was a bit early for that, she stood over me snarling and told me that I didn't care about what was best for my baby and that I was selfish and would make a terrible mother if that was my additude. The ob nurse and my husband were both in shock. After she left, the nurse told me that she probably didn't mean it was regretting saying that to me. Dr Biggs was preg herself, so maybe she was just hormonal, but I was tramatized!!! I ended up having a c-section. I never saw her again for f/up. I ended getting a infection at the incision site after I got home. I called the Office and the ob nurse asked me how much pain I was in. I told her "a lot" and that the redness and swelling was spreading by the hour. She told me that if I couldn't make it into the office in the next 20 minutes, that I would have to just deal with it until they could see me the next day!
I started going to Atlanta Womens Obstetrics & Gynecology in 2005 and instantly was comfortable with my new doctor. I have seen all of the doctors there at one time or another and they are all so caring and friendly. The all female medical staff is so comforting. I would not want to go anywhere else!
I've been to two doctors in this office. They either do not remember me or seem bothered by or dismiss my questions. The billing office has also made several errors over a long period of time. I do not recommend this business.
I see Dr. Sternberg & she is GREAT, but the front desk & nurse are not. The ladies at the front desk are rude & make you stand there while they SLOWLY finish their paperwork before they ask to help you check in. I asked once if I could charge $5 extra to my credit card to get cash for parking (something I can do at other dr’s offices) and was told with a big attitude that they “weren’t a grocery store.” She repeated it loudly 5-6 times for the whole waiting area to hear. I called once to see if they had received a fax I sent over to have my records released and was rudely told that the person on the phone with me did not check faxes!? Dr. Sternberg’s nurse is another problem. She acts annoyed when she calls you back, and when I called about a reaction I was having to a medication, she brushed me off & told me it was normal, except when I went into see the doctor I was told what happened was NOT normal. They once had to cancel an appointment on me, and I couldn’t reschedule for a week because I was leaving town. I told the nurse that I was concerned since I was having symptoms that I was worried about, and asked if she could fit me in with another doctor that day. She told me no, and I could come in the next day, which I explained wouldn’t work because I was going out of town. So, when I tried to explain what was going on with my symptoms and why I thought I needed to come in that day, she was like, “Well YOU are the one leaving tomorrow.”
Awful. Simply awful. They can't even remember your name during your visit. Of course, if you're into the warehouse club feel for your OB/GYN office then you've struck gold ... names yelled across the room, privacy issues overlooked, special requests met with complete disinterest and concern for health issues only as long as the billing clock allows. Actually, having thought about it, a warehouse club would be a better experience. And watch out if you have any billing issues ... namely a bill at all. The billing department is rude, mistake driven and overall a complete displeasure to work with when trying to correct THEIR mistakes. Going to a doctor shouldn't be this difficult. And ... dare I say ... going to a doctor should actually make you feel BETTER not worse.
This same review was also posted for Piedmont Women's Group. Atlanta Women's OB/Gyn is not affiliated with this group, but if the patient actually did come to our office we sincerely apologize for her negative experience. Since your post, we have hired a new Front Desk team that, according to our patient surveys, the patients are very pleased with overall. Again, I apologize for your experience and hope that we are now doing a better job.
The staff is always standing around chatting and treats you like an inconvenience. Many times I have been in the waiting room, when the nurse just screams my first name from inside her lab, too lazy to get up and walk to the waiting are to let me know she is ready for me. Once I had my BP tested, I had to ask the nurse what the reading was. When she told me, I asked her if that was high and she said “yes” and looked at me like I was an idiot. She was going to let me walk out of there without telling me my BP was high! Last year when I missed several bc pills, Dr. Cox’s assistant, Daniella, told me to disregard the manufacturers instructions and to follow her advice. It also took numerous phone calls and a week later my refill RX was finally filled. I am pregnant now and was ordered to do a 24 hour urine test at 9 weeks! They also took 7 vials of blood to test three weeks ago and no one has called to discuss the results. I have been calling Dr. Cox’s assistant for the last month without a return call. This place is horrible I would never recommend going here and am currently looking for another OBGYN.
I went here all throughout my pregnancy last year and saw each doctor at least twice. Overall I'm pretty satisfied. Everyone's attentive and will answer any questions you have. Dr. Cox delivered our baby girl and she's great. My sister sees Dr. Siegel and she loves her. I have a good friend who sees Dr. Hood and she's very happy. I have no complaints!
This is coming from a man's perspective. My wife had a very normal and healthy pregnancy, but in the guise of "Our #1 priority is the mom's health", this office did everyting in their power to make it an absolutely miserable time for both of us. The preyed on our/my wife's insecurity as new parents by taking every opportunity to give us every test under the sun even when it was clear that her pregnancy was perfectly and thankfully normal. There are so many terrible moments, but I will only focus on the worst. Dr Hood is the absolute worst of the bunch, yet she was somehow the one that was on call during my wife's labor. We had been scheduled first thing in the morning to begin the pitosin that would induce my wife. Everything was going great, all the levels were where the should be and she would begin labor in a matter of moments, but then the nurse unexpectedly turned down the pitosin saying that we would now let the body take over. Well it didn't and my wife spent then next 15 hours in pain they had to readjust the pitosin levels and the . I will never forget the look on her face that basically told me "honey, I'm not going to make it"...We only found out later that they only reason Dr. Hood turned down the pitosin was that she got called in to attend to another patient. This increase in the pitosin level that were needed caused severe bleeding after the birth. Thanks Dr. Hood. you completely freaked out my wife so much so that we probably wont have more kids!!!