I would like to complain regarding service I had at the Havoline X-Press Lube location at 1953, Howell Mill Rd, Atlanta, GA. I went there last month for a cold engine start issue. Technician diagnosed that issue was due to brakes malfunctioning and needing replacement. After changing the brakes which cost me $300, the cold engine start issue was still not fixed. I had to take the car again to another repair facility (Firestone) which identified the issue being with the Power steering system which was leaking and needed to be replaced. Issue was fixed after this repair. I called then Havoline Xpress Lube to let them know about the false diagnosis and they denied any wrong doing pretexting that I was the one asking for the brakes to be changed. This was very poor customer service and a really disappointing response from the team there. I definitely don't recommend this location for any repair as they lack honesty and integrity.
Posted: 2/23/2012 • Link to this review
Earlier this week I needed a quick oil change and foolishly decided to stop by this place. They told me I needed new transmission fluid and a new air filter, which I had replaced not even two months ago. So they were definitely trying to get me to replace things that didnt need replacing!! Next they pulled out a dirty cabin air filter and spilled leaves down into the motor. So next you'd think theyd do something to remove the leaves before turning on the car and damaging the motor...WRONG, they gave me the car back and ultimately the leaves broke the motor breaking the blower fan. I brought it back in, they told me they had fixed it and gave me the car back. It was still broken, then the mechanic insisted it was fixed!?! It obviously was still the same! Then they said they would fix it but I had to take it to a shop down the street because they didnt have the proper tools to fix it. Well they ended up telling me the motor would cost 150 plus labor. I talked to the store manager and the regional manager? Phil who told me it was all my fault for not replacing my filters sooner and that I was dirty!!! The regional manager was very rude over the phone, he basically yelled at me and told me how this was all my fault
Posted: 12/30/2009 • Link to this review