michael1066
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Posted on
11/9/2011
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Never a response
I have sent in two requests for a quote to have my carpet and tile cleaned. No response from the company. Very poor customer service. Don't offer free estimates on your website if you won't respond to potential customers!!
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Atlanta: Brown's Chem-Dry replied on
11-27-2011
Hello Michael My name is Patrick Idol I am the owner, could you please email me at brownscd4@yahoo.com I would like you to email me with your phone number and name and we will be happy to help you out, sometimes the chem-dry email system reroutes the email to a different franchise in Atlanta even if you want us if we don't cover the area the headquarters does this automatically now that this has been brought to my attention I will personally get to the bottom of it and if this has been an error in our behalf then I will personally come clean you and make sure it is immediate and even though you have left us a one star review I would hope to be able to personally come and reconcile and make sure we can earn all five. The reason I ask to email me your info is so we do not have a bunch of calls to you or spam emails, so feel free to call or email and ask for me and if I am not in please leave contact info and I will return your call very shortly. I apologize for your inconvenience and the dropping of the ball somewhere but now you have my attention and I would personally like to make it right. Thank you Patrick Idol - Owner - Browns ChemDry 404-688-3003
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