Displaying 16-30 of 54
I engaged Atlas Piers to reinforce my foundation. While my every interaction with the Atlas was positive, I am disappointed that I was charged almost double the estimate. After the work was completed, I was advised that I had a particularly bad situation which required additional digging. Unfortunately, I paid little attention to two items on the proposal -- additional depth and excess excavations -- which permitted the extra charges. To add insult to injury, Atlas screwed up on my first invoice and needed to provide a revised one. I promptly scheduled a payment; however, I was not prompt enough. Atlas sent a past due notice 6 days later. My advice - Thoroughly review your proposal, inquire about any unclear provisions and plan to pay within 5 days.
Posted: 6/19/2012 • Link to this review
This reviewer gives great advise at the end of his complaint. We agree with him fully in recommending that all of our clients thoroughly review and understand the proposal form prior to signing and agreeing to it. We go to great lengths to make sure that all of our clients understand that there is a possibility for additional charges if the piers, piles or anchors end up needing to penetrate deeper than we expect in order to gain adequate capacity to provide the 50 year warranty. If we are provided with geo-technical soil borings to review we can provide a firm bid, but without the soils information the final required depth is a true unknown. We have the full explanation of these potential costs written in bold on the front of out templated proposal form that we provide to all of our clients. We do this specifically in an effort to avoid this type of unfortunate situation. Specific to this project, in order to meet the capacity specified by the home owners engineer, the anchors needed to penetrate almost 3 times deeper than the amount of material that we included in the estimate, thus the cost of the project escalated significantly. I wish this homeowner had followed his own advice instead of posting a negative review as if it was our fault that he did not. Also, worth noting, this home owner has yet to compensate us fully for our work. In regards to the invoice mentioned above, it is possible that we made a mistake in sending this invoice, we are human after all. It is my understanding that we cleared it up immediately and submitted the correct invoice with an apology to the home owner. For the record, it is our standard operating policy that we submit for final payment once the project is complete. We consider the payment past due with homeowners if it is not received within 15 days.
If a business is only as good as its employees, then Atlas Piers is the best. Our geotechnical engineer referred us to Atlas Piers to support a rock wall that was undermined by the neighborhood pond. Jonathan, their systems engineer, had a great attitude, was always available to answer questions, and even worked to make the cost affordable. Butch, the crew chief, and his team were amazing to watch, walking bulky equipment down a steep hill and putting the piers solidly in place. They did what they promised for the price quoted and made the project go smoothly. We definitely recommend Atlas Piers for their professionalism and quality.
Posted: 4/06/2012 • Link to this review
Johnathan with Atlas came out for what I thought would be quoting us to add piers and lift our house. Rather than just comparing our house to a typical lift, he investigated the footings, posts, and damage patterns. It turns out that we don't need to lift our foundation, but rather to replace 2 posts that were installed incorrectly. He told me we don't need his company at all, and recommended 2 companies that could perform the work we needed. I would likely have agreed to a lift and still had the real problem if he hadnt identified it for us. We probably saved 4-5 thousand dollars. Thanks Johnathan and Atlas!
Posted: 1/23/2012 • Link to this review
We hired Atlas Piers to repair our house's foundation. One side of the house had been slowly sinking into the ground and the bricks had separated from several windows at least 1 to 2 inches, leaving gaping holes between the window frame and bricks. The companies who gave us bids all said they could stabilize the house but only Atlas Piers said it could bring the windows and bricks back together. Although I doubted the house would ever look the same again, Chad, Atlas Piers' VP, gave me hope this was possible and agreed to lower his price to meet the price of the closest competitor. Once the work began, additional structural problems were discovered. This is where Atlas's expertise really came into play. I doubt there is another company that would have made the effort Atlas did to get the work done as least costly as possible. The easiest solution would have been to force the supplemental footing, which would have been more expensive. Through experience and expertise, Atlas found a better more cost effective way. Not only has the house been stabilized but it looks almost exactly as it did before it began to "come apart." I highly recommend Atlas. They are extremely competent and very honest. They seemed genuinely concerned about my house, kept me informed about what needed to be done and quickly accommodated various requests about the work's scheduling. In the end, I felt like I had hired the best and a very special company.
Posted: 7/08/2011 • Link to this review
I contracted with Atlas to repair a foundation that settled. This was the smoothest transaction I have ever seen. The work was done exactly as stated and in the time frame given. I live quite a distance away and did not see the work done. Friends of mine followed up and were extremely pleased with the quality and speed of the work. It is very encouraging to me to know that this company manifests such diligence and integrity when no one is looking. I highly recommend Atlas Piers. Many thanks to Jonathan, Susan and Karen for their open communication and following up on matters pertaining to this work. 2 years after the above work was completed my tenant claimed that backfill was needed where piers were placed. I called Atlas to discuss. Atlas went to the job site and confirmed that a downspout too close to the house caused some dirt to wash away. Atlas provided pics and video to confirm that the quality of work they performed was exceptional and enduring. Many thanks to Wayne, Susan and Karen once again. No other provider of this type of work is needed other than Atlas.
Posted: 2/18/2011 • Last edited: 12/04/2012 • Link to this review
I had a foundation problem in one of my rental properties and Atlas Piers got the job done. They were professional and had great customer service (they came back to make an adjustment with no additional charge).
Posted: 1/22/2011 • Link to this review
Jonathan gave me a quote for stabilizing and lifting my sinking garage foundation 3 years ago (2007). He said at the time that I could just observe it to see if it got worse. I appreciated this honesty, even though it might cost him business. It got worse, so I requoted the work to Atlas and others. Jonathan was, again, very good to work with on the front end. I chose Atlas. However, the date got put off a day after I planned to take time off work. The crew that did the work was very diligent and hard working. They took good care not to damage my landscaping. However, after placing the piers, they lifted the house before I could observe it and before Jonathan arrived. In the end, they lifted one section too much, causing some non-structural cracking and separation issues in the room above the garage and around the windows and garage door. I don't believe the crew properly considered all the potential issues as the house was lifted.
Posted: 1/03/2011 • Link to this review
Unfortunately this was an instance where things did not go 100% perfect. The exterior of the house met our expectations, but as this customer stated - the interior showed some minor sheetrock damage. This does occur on occasion. The crew, however, did what they intended to do which was to close the exterior cracking in the brick veneer with the understanding that brick veneer is much more expensive and harder to repair than interior sheetrock. The superintendent on site made the call. It was unfortunate that the communication was not complete with the homeowner as Mike was extremely gracious, very good to work with, and a very nice guy from Georgia Tech. We asked if we could come back and do anything to make things better but Mike declined. We continue to strive to be the best piering company in Atlanta and will address these issues to ensure they do not happen in the future.
This was the second time we used Atlas Piers. The second was just as great as the first. Both jobs were done exactly as promised and ultimately became a very effective way of stabilizing the problem areas of our home. The first time we used them to stabilize the foundation on a corner of our home that was problematic due to its proximity to a water source-this included a chimney. The second time we used them in a different home to underpin a chimney that was unstable (also due to water & poor drainage issues). Both times the jobs were done with professionalism from the original quote till the finish. The clean up was thorough also. I really hope we never have an occasion to use them again but if we do, they will be the only company we call. They do amazing work!!! Very pleased.
Posted: 11/01/2010 • Link to this review
I met Jonathan a sales and system engineer for Atlas Piers yesterday to do an estimate for a foundation job for one of my clients and before he was finished I was completely impressed with his honesty, integrity and competency. Jonathan made this an easy choice. I would highly recommend them to all.
Posted: 8/04/2010 • Link to this review
We had several companies assess a foundation problem that we had at our home. We found that Atlas Piers was the most scientific in their approach to the problem. The opinions received from various other companies only focused on what could be seen. Atlas Piers took the extra step to investigate the unseen. Not only did they inform me of the role that they could play in fixing the problem, but informed me about an additional problem that another specialist would need to address. Their work was professional and timely and I did not find that their charges were out of line based on other estimates received. I chose them because of their approach in investigating the problem and the fact that piers is their only specialty. I am thankful that I found them.
Posted: 7/11/2010 • Link to this review
My house had settled and the walls inside were cracking along with large cracks going up the side of the brick on the house. Atlas Piers of Atlanta came out, and did a professional assessment. I was very impressed with their employees. They provided the structural foundational support for the house including metal steel support beams in the basement, additional foundation support walls in the basement, and then installed six foundation piers that lifted the whole house 2 1/2 inches. They did what they said they would do at a very reasonable price. Also the foundation repair has a fifteen year warranty. I would highly recommend anyone who needs a foundation support project done on their house call Atlas Piers of Atlanta. They are honest, professional, and deliver a high value product.
Posted: 7/02/2010 • Link to this review
Years ago when I became a realtor in North Atlanta, I asked around of my associates to find their recommendations for the best service providers in many different categories. Atlas Piers was always mentioned as a "top drawer organization" in their service category. Many years later I'm now that realtor that always educates new realtors about Atlas Piers. They have integrity and knowledge, work smart and hard, and are reliable. Their finished product is one that consistently adds value to my clients' homes as well as peace of mind for the owners. I highly recommend them and have even recommended them to close family members, where once again the end result was total satisfaction.
Posted: 6/30/2010 • Link to this review
I don't think I have ever worked with a more professional company. They were quick to respond, very professional, friendly by phone, in person and through email and they always showed-up when they said they would. Their original price quote was above that of another comparable company, but they wanted my business and they dropped their price. I highly recommend them.
Posted: 6/28/2010 • Link to this review
From the initial estimate visit when everything was thoroughly evaluated and explained down to the finished product, our experience with Atlas was very professional and pleasant. This is a quality company with wonderful values that show up in every person we had contact with. We had three piers installed to support a center garage beam that was inadequately constructed by a local homebuilder several years ago. And while we were not thrilled to be paying for the repair ourselves, working with Atlas made the process much more pleasant than I ever expected. We had a couple other quotes from other companies, but Atlas' reputation preceded them, and with good reason. I highly recommend this company!
Posted: 6/28/2010 • Link to this review
I had a lot of foundation repair work done on my house in April 2010. The crew, crew foreman, and the people at Atlas Piers were great to work with. Anytime I had a question they responded immediately. I highly recommend them.
Posted: 6/27/2010 • Link to this review
Atlas Piers operates under the leadership of President Wayne Farris, who launched the business in 1987. Throughout the last two decades, Atlas Piers has grown in reputation and size because of focusing and specializing on one thing -foundation support and, in particular, piering.
While other companies have entered the market and attempted to incorporate piering as a sideline. We have stuck to what makes us the best choice. We do one thing and we do it well.
Our mission is simple:.. To serve our clients with their best interests at heart, even if it means diagnosing the problem and eliminating our services. We do this because it is our ultimate desire to glorify God in all that we do, be it personal or professional.
2012, 2013, 2015
Better Business Bureau Accredited, Greater Atlanta Home Builders Association, 2011,2012,& 2013 EBSCO Research Best Pick, Associated General Contractors of Georgia Specialty Contractor
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