As one of 12 2013 Magna Elite Winners in the country, Audi Natick prides itself on pleasing customers from test-drive to delivery. We boast one of New England's largest Audi dealerships, and when you visit our state-of-the-art showroom in Natick, you can expect outstanding customer service and assistance from the finest technicians in the industry.
They lied to me and wasted my time. I contacted them by phone for a quote on a 2009 Audi A4 specifying the color and options I wanted. They said they had this car on the lot, with some extra options they would give me "for free." They quoted me a very competitive price and said they would take my 2004 Audi in trade for $13,000. I confirmed this in an e-mail and Steve Shenouda, Manager, replied that he and his manager, TJ LaPlante, were in agreement with these terms and that there would be no further fees and "no surprises" if I came in to sign the deal. He promised not to waste my time. I went in with my checkbook to get the car and they then told me that 1) my 2004 wasn't worth $13,000 and added $700 to my new car price. 2) They then added back the destination charge of $825, 3) then added a "dock" charge of $294.75 that they said all dealers charge (they don't) and then told me 4) that I couldn't have the car I wanted with the "free" additional options because those options were costing them money. They added $1800 to the previously agreed-upon terms!!!! I walked out. Inskip Audi in Warwick RI made good on their same promise to sell me the A4 at the very same agreed-upon price. Mark Walker at Inskip is an honest and straightforward guy, no game-playing, and Inskip will meet or beat any quoted price. Don't waste your time with the sleazebags at Bernardi unless you want to pay them the price they demand and will lie to get.
Posted: 12/28/2008 • Link to this review