I had two bottom wisdom removed at Austell Dental Center. My experience was awesome. The waiting room was clean. The staff very was friendly, helpful and attentive. I was surprised at how fast I was able to make the appointment. Usually it takes a while before most places can fit you in. . I had no problem with my bill at all. My surgery was no easy task. My regular dentist saw my x-ray and would not do the procedure. No problem at all for them. They knew exactly what was wrong and how they could do fix it. They even walked me to my car when they were done.
Posted: 10/04/2012 • Last edited: 1/29/2013 • Link to this review
Austell Dental performed top-quality work at a fair price, staff was friendly, helpful, and informative. They use the newest hi-tech equipment that made my time in the chair go quickly... I have no complaints,only praises! Thanks Austell Dental, I'll be back!
Posted: 9/28/2012 • Last edited: 1/29/2013 • Link to this review
This place lied to me, took my money, took advantage of me and even did a poor job. I saw an ad for $69 xray and cleaning. I went in they said I needed deep irigation so I did it. A total of $250. They told me I had two cavties. I had never had a cavity. Within two months I went for a filling on a tooth that wasnt even bothering me at $100 per tooth. While I was they said I had an additional cavity. Two that was inbetween two teeth so $200 per filling. I went to get a second .opinion.. I had no cavities and where I had already had a "filling" was a shallow drilling filled with sealent. They also did a terrible job on my $250 deep irigation cleaning said the dentist. These people are crooks!
Posted: 3/17/2012 • Last edited: 1/29/2013 • Link to this review
My daughter when to this dental group in November for her semi-annual cleaning. She paid her co-pay and thought that was the end of it. In February she checked her bank statement and found that they had charged her an additional $26 dollars above and beyond what she paid them. So she called the bank to verify the charge and found out that they tried to charge $7.00 the week prior but it didn't clear, then can back with a charge of $26 in the week following. WHO DOES THAT! What business do you know that keeps your credit card information on file! How do I know that someone in that office is not going to go shopping with my daughters credit card information; and why the two charges for different amounts. One for $7 that didn't clearn and then one for $26 that did clear. When they were question about the additional charges they said oh, you where over charged and we will reimburse you. WHAT! You took money without my permission and now you are telling me you over charged me. Oh lets not leave out that they claim to have been billing her for the last 3 months and to avoid having the outstanding bill go to collections they elected to charge her card. WE NEVER RECEIVED ANY BILL. Oh but they said they sent it. RIGHT! They also have an office in Marietta off Powers Ferry and I went there for a crown. Needless to say I left there with serious injury to my jaw. After two months of barely being able to open my mouth and various medications to assist with the pain
Posted: 3/03/2011 • Last edited: 3/28/2013 • Link to this review
This is the only nearby clinic participating in my insurance plan that was able to fit me in without a long wait. I could see why when I got there and found the waiting room otherwise empty. I saw only two other patients inside although I was there all morning. This practice is part of a two-state chain called Dental Consulting and Management, headquartered in Destin, Floriida. I checked on line just now and found that the chain's rating from the Northwestern Florida Better Business Bureau is 'F' and that corresponds with my experience. I went in knowing roughly what I needed: deep-cleaning (scaling, planning) below the gum lines, which is listed as covered under my insurance policy with reasonable co-pay. The staff brought in a periodontal specialist, saying it was lucky for me he happened to be in the office this one day each month. After he examined me, all concerned insisted that my gingivitis was too serious for the regular staff to handle; the specialist would have to do the deep-cleaning plus some subsequent surgery, all at rates far beyond anything on the insurance company schedule. Total estimate for my share AFTER insurance, including a little regular dentistry: almost $15,000. I left without any treatment at all -- not even a normal cleaning above the gum lines, which would have been covered fully by my insurance. Now I am looking for a self-treatment plan for the gum disease to tide me over until my insurance lets me go to a new dentist for a second opinion.
Posted: 4/01/2010 • Last edited: 1/29/2013 • Link to this review
Dr. "D" and Charlie are the only good people there. The office mgr charged me for a procedure she said insurance did not cover, then I get notice from ins company they had paid dentist. It has been 7 weeks and I cannot get my refund from office. Give me double-talk. Dr. Johnson extremely RUDE, RUDE, RUDE. Went to another dentist as the work done at Austell had broken after 3 months. Thus dentist said it was not my fault as Dr, Johnson had stated and I should ask for my money back. Sure- office manager very nasty, there is something very fishy going on. Few patients, would not be surprised to see them out of business.
Posted: 12/28/2009 • Link to this review
I used them for a deep cleaning and a filling and their work/skill are good but they will do procedures that won't covered or regulated by the insurance company and tell you that the insurance will covered. After the very over price procedure is done, they will come back saying they made a mistake and the procedure is not covered. Very shady..Always get pre-approval from your insurance company before any procedure is done. I felt cheated and will never go there again. Also they are very rude if they know they can't con your money.
Posted: 7/12/2008 • Link to this review
I decided to change dentists because of the many times I was rescheduled and I always found it sketchy how they fill you in on your bill and how much you're accruing while your sitting in the dentist chair. When I finally tried to change dentists they would not shred or black out my credit card info. even when I had no overdue bills and my account was paid. They also wouldn't initially give me my credit card number that was on file so I could cancel my card so they wouldn't use it. Only after threatening them with higher authority did they give me my personal information. There's definitely something fishy/"fraudulent" going on there.
Posted: 6/24/2008 • Last edited: 9/23/2008 • Link to this review
1. First visit there I spent 3 hours waiting on a cleaning. I've had dental surgery in less time than that. Everyone gets busy- I let this one pass. 2. I start getting letters that say "your balance is $0.00. If you don't pay, we are going to charge late fees"....on a zero balance. I call, they tell me it's a glitch- again, I let this pass. 3. I start getting letters telling me that I've been charged $20 because of my overdue balance, which by the way, is $00.00. I'll be charged $20 per month until I pay my zero balance, and then they turn me over to a collection agency to collect said zero balance. I'm starting to get fed up. 4. I was called not once, not twice, but three times to reschedule because they were having 'certification' issues. 5. I call to confirm on the day of my appointment and they said my appointment was canceled because they had been trying to reach me to confirm and I didn't call them back. They could reach me when they wanted to reschedule, but now they start to have problems. 5. I finally get back for my second checkup and they insist that I write my credit card number on a piece of paper for their files, and let them make a COPY of my credit card! They didn't ask that I swipe my card, they wanted a paper copy. Pretty secure, don't you think? If I don't do this, I'm told I have to pay up front and deal with insurance myself. Needless to say, I don't go there anymore. I'm pretty sure they'll be closing the doors soon.
Posted: 6/18/2008 • Link to this review
I wish I had read the previous reviews first. I had nearly the identical situation. Told I needed this special cleaning for $260 above what insurance pays. The hygenist very reluctant to tell me what the special medication was, finally told me it was Chlorhexidine. Guess she didn't know I am in health care and immediately recognized this as the surgical soap that surgeons use before surgery...no way does it cost $180. They refused to just clean my teeth without this. So I had to go find a new dentist. Of course, my insurance company only pays for a visit every 6 months so had to wait a full 6 months and just had my teeth cleaned and really examined this time. So it's been 6 months since I saw this scam artist and over a year since my last cleaning, and most surprising, the new hygenist said there was very little plaque, my gums are just beautiful, and the whole cleaning took less than 20 minutes. Austell Dental should be prosecuted for fraud.
Posted: 11/21/2006 • Last edited: 9/02/2011 • Link to this review
First off I find the staff extremely rude, from the desk girls to the hygenist!! She is the worst!! I went in & was told I needed a special cleaning, to the tune of 300 plus dollars, my insurance will NOT pay for. The dentist spent less than 1 minute looking in my mouth, not doing the typical check up, checking mouth & tongue for cancer. I found the hygenist extremely rude, & not just to me, but to a man who came in right after me who was on the other side of the wall. I found her rushed & short tempered. The man on the other side of the wall was there because he had a sensitive tooth, the hygenist interrupted him repeatedly while he was trying to tell her of past problems with other sensitive teeth. She would not let him even tell of his experiences. Finally the man interupted her and said "that's what I am trying to tell you". I could tell he was getting flustered and upset. I am supposed to go in for this extensive deep cleaning and a tooth repair, and I told the girl on the phone today that I want to get my tooth repaired first before the teeth cleaning, she protested saying that I needed to get the teeth cleaning first. I stood my ground. This makes me mad!! I think I am going to find another dentist. I don't need to be treated like crap, and that is how I feel. There's many fancy cars (Lexus & Benz) in the parking lot. This tells me right off it's only about the almighty dollar there. All these "1 star" ratings of this place are sure telling!! STEER CLEAR!!!!!!!!!
Posted: 10/19/2006 • Last edited: 2/28/2011 • Link to this review
Awful. Wanted to provide a 'special' cleaning not covered by insurance ($260) and told me I was pre-periodontal disease. Fortunately I got out of there before they could do my cleaning. They did a filling but didn't get all the decay, so I couldn't eat out of one side of my mouth. I was NOT going to go back, so requested my xrays to transfer to a new dentist, they charged 45 dollars for xray copies so dark that my new dentist had to do new ones. Not only does my new dentist not charge for xray copies, she said that she wished most of her patients had gums that were as healthy as mine. Dr. Heather McGurk for those that care for a wonderful dentist. This place ONLY interested in making money. Heard them give the same 'special' cleaning pitch to a person in the chair next to me.
Posted: 7/06/2005 • Last edited: 9/02/2011 • Link to this review