Austin Cake Lady

I met w/ ACL w/ my aunt (the bride), since the groom lived out of town. We tasted & booked MONTHS before her wedding. At the tasting, we let it be known that the cake would be delivered to Hays County, which is usually outside of the delivery area, but it was agreed upon prior to our meeting, & at a set price. It was brought to our attention that night that we were the first people to book that particular day. She was sweet & let us know that she would be the person we dealt with. She would call or email w/ questions, bake, decorate, & deliver our cakes. She was able to do all of this because she refused to take on too many clients @ one time. All of this was exactly what we wanted to hear.\r\rA week & a half before the wedding, I got a call from my very upset aunt because suddenly ACL realized where Hays County was & decided there was no way that she could deliver the cakes since she had 2 other deliveries to make that Saturday (keep in mind, we were the first to book that date). She requested that I drive to N.Austin, pick up the cake, drive to Hays, unload, & arrange the cakeall because she was suddenly overbooked. I refused. After paying in full w/ the delivery fee I felt it unfair that she would even suggest that. What kind of professional is she? Then she said she might be able to have her daughter deliver the cakes. Still not completely satisfied, I thought that this was a better option than me having to be responsible for the transport. A couple of days later however she said that her daughter would be unable to deliver either. At a week before the wedding, it was too late to find someone else to bake the bride and groom's cakes, so we kept searching for another option. We hoped she would realize that her contract states that she herself would be the deliverer. Then she left us w/ only one option, have another baker deliver the cake. But, she let us know that it would cost us an extra $40 because that is the difference in delivery fees. Seeing as the mix-...

This was an absolutely perfect day for us and the Austin Cake Lady especially helped to make it that way by helping me choose vendors that were super. She set up our big cakes on the table that our venue set up, and she put all the flowers on it for free too. When we walked in and saw it, I cried and made my mascara run--it was so beautiful it just took my breath away. I wish I could put a picture here but I don't know how. It was all scrollwork with diamonds and candles and red ribbons. Their prices were incredibly good. We saw some of the other garbage on here and read the reviews, but we decided that our great communication with her was going to override six people from a Halloween wedding. A review of THEM is on her site as well. We were RIGHT! We give them 5 stars because it could not have been more perfect.

Thank you so much for making our day so wonderful. Each cake was so yummy! And the service was terrific, all delivered on time and at a reasonable price - we especially loved the strawberries, such a lovely taste. You were recommended to us by a friend, and she was right, you really are the best x\rIf anyone is looking for the perfect wedding cakes, look no further.

The behavioral display given by this woman was unprofessional at best. Her willingness to go to such lengths to ruin your occasion are appalling. Refusing to be around anyone with perfume is unreasonable when providing a service that is catering to events attended by many. Refusing to deliver cakes unless the table is set up and ready to go is ludicrous. She should be helping to insure the table is in place. Refusing to decorate cakes at the site because the supplies were not right at hand is just down right mean.AUSTIN - YOU CAN DO BETTER THAN THIS. There are many professional cake providers that will do lovely work and take away the worry as well. No need to go through what was displayed at this latest wedding.

EVIDENTLY THERE ARE TWO LISTINGS FOR THIS WOMAN SO I AM POSTING MY REVIEW ON BOTH.I've read the last few reviews from Wedding Guest, Groom Mom and YLord. They are all true. I was at the same wedding and witnessed the same actions by this woman. I couldn't believe what I was seeing. I've attended and reviewed several weddings but never have I witnessed such a display in my life. This woman refused to set up the cake unless the MOTHER OF THE GROOM made sure the table was ready. Mind you the MOG was preoccupied with pre-wedding photographs and could not leave to attend to this woman's needs. When the MOG asked the wedding coordinator to handle the situation we found out that the Austin Cake Lady had given the MOG a wrong cell phone number to contact her. (Even though she was sitting outside in her car the whole time and refused to get out unless the MOG herself set up the table.) When the Austin Cake Lady finally got out of the car and brought the cakes over to the table. She said that she had done her duty since the strawberries for the groom's cake were not on the table. I heard the wedding coordinator tell her that the strawberries were being kept in the cooler and that he would retrieve them for her. She just ignored him, turned and walked away. I couldn't believe what I was witnessing. All of the other services providers at this wedding were going above and beyond to make the event a nice experience for the family. This woman has no business being in the service industry. I found out later that the whole problem starts with a contract she makes her clients sign. Can you believe that a service provider actually writes a contract that states that the client MUST deliver flowers to her else all bets are off? The MUSTS in her contract actually are demands to do things her way or the highway. Not a real ""SERVICE"" contract at all unless you want to be the one doing the service. THIS WOMAN GIVES THE SERVICE INDUSTRY A BAD NAME.