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Auto Glass Express Incorporated

4696 Lower Roswell Rd 
Marietta, GA 30068
Phone: (770) 256-1443
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Auto Glass Express Incorporated Auto Glass Express Incorporated : Auto Glass & Windshield Repair, Marietta, GA



Reviews
by JasonThomas at Citysearch

Posted on Citysearch on 8/22/2010
I HAD TO SUE THEM!!! AVOID!!! AVOID!!! AVOID!!!
I used Texaco Express Lube's $19.00 Oil Change Special a total of two times. The deal is great; but the second time I went to this place turned into a complete nightmare.The Oil change was fine. But apparently when they checked my fluids they ""misplaced"" my radiator cap. To make a long story short, my radiator cap blew off on the interstate after I left and my vehicle's engine quickly over-heated.They helped initially with a $750 repair on the engine, which were easily identifiable damaged parts (distribution cap & rotor, new plugs, etc), to a repair shop of my choice of course, but the buck stopped there.At least that's what they thought.I ended up suing them, and winning a judgment in Fulton County Magistrate Court for a total of $3,500.00 (three thousand five hundred dollars), which I can agree is fair. This was November of 2009.I have yet to be paid my judgment.My experience with Mr. Phil Mendell, the operations manager, was for the lack of a better word, horrendous. After he paid that first repair, grudgingly of course, then realized the damage they had done to my vehicle, his attitude literally turned into a viscous, nasty, ""you ain't nobody"", literally ""F. you - sue me"" type attitude.And that is exactly what I did.I proved that no one at the establishment at the time - even held an ASE Certification. They even had video - which the judge didn't even care to look at. Because the pictures I had clearly showed a radiator cap - which had no damage - that had been indeed misplaced, causing it to blow off and spew hot water and antifreeze all over the engine, thereby causing the engine to over-heat and cause significant internal as well as external damage.I plan to get my money - real soon - and publicize what happened, and hopefully put Mr. Terry Fowler out of business, and Mr. Phil Mendell and Mr. Steven Temple on the unemployment list.I would appreciate it if you helped me.Thanks in advance.- Scorned Consumer...
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Reviews: 1

Posted on 6/18/2009

Poor Quality
Three months after having a new windshield installed in my Volvo, the new windshield cracked as well. Coincidence? Maybe - but I was driving the car and did not hear or see any impact. The technician came out to look at the windshield, and said it must have been hit by something on the edge of the windshield - even though there was no impact mark - no warranty, so sorry. I can tell you they won't be getting my business for the replacement replacement.
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ReeRee
Reviews: 27

Posted on 1/16/2008

HORRIBLE Customer Service
It would be great if I could have given them a zero. Got ok customer service from Phillip in the office. That came to an abrupt halt when Ray showed up at my office garage to do the install. He wanted me to move my car out of the garage because he didn't think his truck would fitmy SUV is taller than his truck holding the glass. Then he complained about having to pay to park - I guess the real reason he wanted me to move my vehicle. Phillip indicated later he gets reimbursed so what was that about? Then he was unhappy with where my car wasplease deliver me from the drama. Isn't the concept of mobile glass installation that it will be convenient and painless? If you think so, look elsewhere for an auto glass installer....
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Reviews: 9

Posted on 11/28/2007

Great rate, fast service, personable.
Called others and was quoted higher with a longer time out to repair. David came to my company the same day that I called and replaced my Jeep Wrangler window in about 15 minutes. A very personable person. Only problem was getting the auto glass tape residue off after the window was set, which may have been due to the summer heat. Still, very happy customer!
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