One of the absolute worst experiences! My mom and I went out to purchase 2 Fiats... I had extensively spoke with the dealership on line. I told them where I was at, what price range I wanted to be in and which car I wanted. I asked them if they could do it. "Yes! I've ran the numbers and we can make it work!" LONG story short they couldn't. 6+ hours up there and they INSISTED on separating my mother and I "to save on time". Had my mom in financing selling her all sorts of crap I already told them she didn't want. Then of course after they finished with her, somehow they couldn't get to me because the banks were closed. They would work on it first thing in the morning and we'd finish up the following day. NO returned emails, NO returned phone calls. So I went to Landmark Fiat of Atlanta and was in and out in 1 hour! Now we're fighting with Fiat Mall of Georgia because they screwed up my mom's paperwork. They couldn't even get the MODEL right on the papers! Mileage was different on all sheets, they left off the $1000 they were giving her for taking a car with 1,789 miles. They won't respond to her either. But luckily in their sloppy paperwork writing they FORGOT to have her SIGN the Retail Installment CONTRACT. So we're fighting to take this car back and she'll be purchasing one somewhere else!!! So unorganized, HORRIBLE customer service, Massive lack of knowledge. And big time sneaky crooks!!! Bad, BAD dealership!!!!!
Posted: 9/28/2012 • Last edited: 4/22/2015 • Link to this review
Shopping for New Fiat 500 Pop (Giallo/Azzurro) automatic for my mother. From beginning had been speaking with Craig Bogart (Sales Manager). He didn't have that specific one but was able to get one in few weeks. Few weeks later, I get a call that he has one with the same specification but with added sunroof that he can offer for the same price if we can deal today. Gave me a drive out price of $18,339.31 with 0% for 60 months. On 07-03-2012 about 7pm we finalized on $18,000 (out the door). He said that if I give him my word, I can come and pick up the car right away. I was headed out the door. Since the weather was bad and it was nearing 7:15pm (dealership closes at 8pm) he stated I didn't need to rush since he has already committed to that price and we can do the paper work on July 4th. Next morning he confirmed that everything was ready to go. Roughly 10 minutes later he called and said that his GM (Lynn Freeman) cannot do that at $18,000. At the dealership he started acting strangely. I agreed to his original offer -$18,339.31 which he now said he needs to speak with his General Manager (Lynn Freeman). He came back and stated to sell the same car for nearly $20,000! He mentioned that the price he committed to us was for a car that he did not even have and that it was miscommunication.
Posted: 7/05/2012 • Last edited: 4/22/2015 • Link to this review
They are telling people that their trade ins have been in an accident to beat down trade in value. When buying a Sonata from them in 2010 I lost 2K in trade value on my previous car. I thought somehow the appraiser was correct and the previous owner/dealer of that car had been in accident. Now when wanting to trade my Sonata I bought *from them* they tell me it TOO was in an accident and it knocks the trade down, you guessed it- 2K. I've bought over 18 new cars in my lifetime, I've never have had a dealer accuse me of lying about being in an accident with two cars! This dealership is nothing but a bunch of scam artists.
Posted: 11/23/2011 • Last edited: 5/18/2012 • Link to this review
All I have to say is "Bait and Switch" tactics are used at this Dealer. Buyer, please beware.. There are too many other Hyundai Dealers around Atlanta to settle for the poor customer service, unreasonable pricing, and bait and switch tactics that this Dealer shows. Avoid, avoid, avoid!!
Posted: 10/06/2011 • Last edited: 5/18/2012 • Link to this review
I will say it was the best price I found and I checked around. However, did not like the fact that I had to pay for what I thought was a covered repair. Some mumbo-jumbo about the car is three year's old and it's got over 60,000 miles on it. Funny how when their selling the car it's got a bumper to bumper 100,000 mile warranty. I guess once you own it the honeymoon is over, so they say
Posted: 10/06/2011 • Last edited: 5/18/2012 • Link to this review
Contacted dealer via email about visiting. They failed to mention they had almost no cars on the lot. Salesperson said not two words during two test drives. She then tried to teach me how when the principal goes up, the payment does and other condescending comments! lol. No kidding. My wife and I both laughed when we saw the $65k Equus sitting there. No one with $65k would ever spend money in a place like that. Hyundai needs to step up its dealers if it wants to catch up with Honda and Toyota.
Posted: 5/31/2011 • Last edited: 5/18/2012 • Link to this review
Salespeople ignored us for 15 minutes; finally, when a salesperson did approach, he was rude and didn't listen to us - we asked to see a the Tucson, he brought out keys for a Sonata. When we finally were able to test drive the Tucson (after he made 2 trips inside). After the test drive, we made it clear that we weren't buying a vehicle that day, just exploring our options. We then got the run around inside and were ignored some more (typical car salesman nonsense). Then they attempted a high pressure sale, so we left. Will not be going back to this location.
Posted: 5/14/2011 • Last edited: 5/18/2012 • Link to this review
We had what I would call a mixed experience at Hyundai MOG. My wife and I went in last month and bought a vehicle at an excellent price, and had a wonderful experience with the sales person, Jerry. Unfortunately, things began to somewhat unravel from there. The finance manager messed up our order, almost costing us a large sum on the vehicle, and we had to take in the car after one of its tires exploded (literally) while driving it down the road (safely and with no potholes or rocks in sight). The service center people at Toyota, which is where Hyundai coordinates its repairs for the time being, claimed that we flattened the tire with a pothole or rock (even though we did not). I refused to accept their explanation, made it clear that I did not cause the tire to explode, and did not notice until I arrived home that the receipt claimed that I flattened the tire by hitting a rock. Worse, after Toyota service center took us for $200 to replace and install the tire, they then parked it at the other end of the parking lot, which took me over 20 minutes to find (after being told the car was in the front). Thanks, Toyota. I really hope this place improves itself in the near future. For what it is worth, they have a very good sales staff.
Posted: 12/29/2010 • Last edited: 5/18/2012 • Link to this review
I can not say enough about my expereince there. I was actually at another dealership to pick up the 2011 Elantra. They were shady and started lying through their teeth and while I was arguing with them I called this dealership and was blessed to find Martrell Williams. He was beyond helpful and while I was being bullied by Rick Case Hyundau, he was on the phone helping me so I knew what they were saying was not only false but illegal. When I finally got to Mall of Georgia I was greeted warmly, offered a drink and treated like a guest. From the manager, Kerry in Finance and Martell, all of whom helped me considerably prior to me even walking through the door I am extremely greatful! This dealership is an hour and half from my house but i will gladly go back there and send others. Outstanding job!!! My sister bought from Martell three weeks prior and she was raving about them all!
Posted: 12/04/2010 • Last edited: 5/18/2012 • Link to this review
I visited Hyundai Mall of Georgia last week. I was able to find a car I liked at a price I could afford. I was at the dealership for a while and was never offered a drink or any kind of courtesies that I usually enjoy at a dealership. The worst part of the entire process was the finance manager, Carrie. She was extremely rude, arrogant, and sarcastic toward me and it was very unnecessary. Although I did get a good deal on my new car, I will not return as long as Carrie is the finance manager.
Posted: 6/18/2010 • Last edited: 5/18/2012 • Link to this review