I am a 20 year Preferred Member with Avis and made an online reservation. When I went to pick up, quickly realized the agent had an attitude and was fairly untrained...just her way of interaction. I signed all the paperwork, got the keys, did the walk thru, checked the fuel and since she was taking a lot of time (her way of stating that the customer has to wait irrespective of their time pressures), I was annoyed. We ended up exchanging words and to get even with me she called the police making up a story that I was stealing the car and more excruciating a lie that I pushed her. I waited for the police, explained what happened and they cited me for Criminal Trespassing Warning. Moral of story, if they feel you are not a good customer or give them attitude back, they will end up calling the cops on you. Beware!!! I will take all the blame in the world but lying and making up stuff or calling police because you are annoyed with a customer....outrageous. This is a totally new experience for me. Its not over, someone needs to stand up to these kinda establishments.
Posted: 10/15/2012 • Link to this review
I was charged $20 for a fuel charge fee. The car was not rented full originally and was returned on Full, clearly on the F. The store manager told my wife that it wasn't "full enough", that he could put a few gallons in. The manager then charged my wife for the extra fuel, almost 3 gallons($20). If you are going to rent from this location, take pictures of the fuel gauge. They do not fill them up before they rent them. They will then over charge you for fuel if it's not completely over F. On the "F" is not full for their requirements. The manager told me I could go fill it up if I wanted to and then he would waive the fee. Horrible customer service. I will drive an extra mile to rent from another company.
Posted: 6/10/2011 • Link to this review
This Avis makes me return again and again. The most reasonable car rental agency. I find that the service representatives are most helpful and they honor all the coupons that i present without haggling. So I always use this Avis here in Lawrenceville or when ever I travel. They do try harder.
Posted: 11/12/2007 • Last edited: 1/02/2008 • Link to this review