I recently had knee surgery, and went to Axiom Physical Therapy at their Johnson Ferry Location. Not knowning what to expect, I primarily chose it for its location. I had an absolutely top notch experience. My therapist Krissy was professional, positive, and thorough. She made me feel at ease. I almost enjoyed exercises that were meant to be strecthing physically. She explained each exercise and why I needed to do it. The front staff I dealt with Barbara and Melvin as well were a joy to work to work with as opposed to wall of unfriendliness that I have met in other front offices. While undergoing the therapy I noticed other thearapists as well doing good work with folks 8 to 80. I have mentioned to family,friends,coworkers, and teamates that if they need physical therapy they should check out Axiom at Johnson Ferry.
Posted: 11/30/2007 • Last edited: 6/23/2008 • Link to this review
What a difference there is between Axiom and my last therapy experience. The therapist at Axiom did an evaluation of my shoulder and took more time than any therapist has ever taken with me in the past, way more than my doctor. He was professional but made going to therapy fun. I have been to several other therapy clinics for other problems and every one else seems to be guessing about what to do, not here. My therapist knew about my problem and how to get me on to a quick recovery. I'm fully better now. Thanks Axiom!
Posted: 11/14/2007 • Last edited: 1/02/2008 • Link to this review
Keep in mind that no paying in advance for your therapy with Axiom then no therapy.Once your insurance is billed if you owe they have a different system.Instead of them contacting you with a bill they will turn your account over for collection with no attempt to send or call to let you know there is a bill. At that point,you cannot call the office you have to call some other number for billing which only responds per their voice mail Mondays or Thursdays 3-5pm.Once a week went buy with no response but numerous calls from the collection agency I still had no bill or idea of even the amount owed.It took stopping into the therapy location and threatening to contact the insurance regulatory commission to make them produce a bill that still did not state what the charge was for.Paid the amount even though no one knew what it was for to get their collection agency from hassling me everyday. At least their collection agency had a live person to harras me.The therapy was ineffective as well as adding more stress with their rudeness and no service billing "ghost". They are they only therapy center in my insurance's network. Next time I will gladly pay the difference to go out of network.
Posted: 10/15/2007 • Last edited: 6/23/2008 • Link to this review
My doctor, A. Hoffman, recommended that I try physical therapy for a problem I have had for years with my neck, shoulder, and hand. I admit I was reluctant to try it because I didn't think it would help since I had it for so long. He said I could go anywhere but recommended Axiom and one other therapy place as his first choice since he knows the therapists there and likes the work they do. I choose Axiom and boy am I glad I did. My therapist spent over and hour and half evaluating me and was able to come up with just what I needed to get better. After 6 weeks of treatment my pain was gone! The numbness in my fingers is only 90% gone but I can live with that. I would recommend Axiom to anybody. Thank you! Thank you! Thank you! You are a miracle worker!
Posted: 2/13/2007 • Last edited: 1/02/2008 • Link to this review
I never would have known how bad Axiom was until my insurance changed and I had to go to Physiotherapy Associates. Physiotherapy is light years ahead of Axiom. My therapist at axiom only spent a few minutes with me each session because they were overbooked and worked with as many as 4 patients at once. I thought this was normal for PT until I went to Physiotherapy Associates. At Physiotherapy I was given individualized care and my therapist was never overbooked. The treatment I got at Physiotherapy Associates was very different than Axiom and my results were wonderful. The Axiom therapist didn't really investigate my problem, never checked my walking, or stance, and I believe they missed the real cause of my problem. Eve at Physiotherapy Associates treated me as a ‘whole' person and really helped me. I would never recommend Axiom, a true waste of my co pay and time.
Posted: 2/02/2007 • Last edited: 6/23/2008 • Link to this review
This was the worst physical therapy experience I have ever encountered. I expected to be treated as a valued patient/customer and what I got was an exercise routine that I was left to perform on my own. The therapist spent very little time with me and spent most of his time at his computer, doing who knows what. I could have done better with my personal trainer and it would have been much more personable. I have already complained to my doctor for sending me there, I cant believe insurance pays for this low level of care. My advice ...stay away from Axiom.
Posted: 12/20/2006 • Last edited: 6/23/2008 • Link to this review
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