B&J Roofing Contractors completed a new roof for my house 1 year ago. This year, there was a significant water leak inside of my house. Even with a 10 year warranty on workmanship, B&J says it's not their issue. I now have to file a court claim to recoup the thousands of dollars in damages I sustained. B&J might respond back that other issues caused the water damaged, but make no mistake, it was their poor workmanship that caused water damage to my house. Poor customer service. Stay away from B&J!
Posted: 8/14/2012 • Link to this review
B&J roofing did an excellent job in all respects. They started and completed our roof on schedule and the workers were courteous and competent. What impressed us also was the fact that Bob contacted our insurance company regarding flaws in their assessment. He was thus able to considerably lower our costs. I would recommend their services to others with no reservation.
Posted: 10/07/2011 • Link to this review
Thank you for the referrals. We are glad that you are happy with your roof.
Absolutely horrible start to finish. Flat tire from nails left on site. Four leaks in 2 years. Missed appointments to look at problem with the roof they installed. Will not return phone calls. Now we have extensive water damage and they won't even come and look at the problem. Please do NOT use this company. We initially recommended them to 3 neighbors and are mortified by what a truly awful job they did. Our old roof was 30 years old and NEVER leaked. The new roof won't stop leaking. This company shouldn't even be allowed to install roofs. If I could give fewer stars I would.
Posted: 6/28/2011 • Link to this review
Without being able to identify this customer by username, we are unable to confirm that this was work performed by our company. Unfortunately, there are other companies in the area with very similar names - this could be a mix up. B&J Roofing Contractors takes customer service very seriously and works to be sure that every roofing customer is satisfied. Yet there will always be times where there are issues that are not as a result of any action or mis-action taken by our crew or company.
B&J did a great job on our roof but our heater no longer worked properly after they had finished. We called our Heating and Air repairman and after looking in our attic he asked "if we had replaced the roof?" We had so he went upon the roof and pulled up on one of the "pipes" and our heater worked perfectly. He explained that the roofers did not adjust the venting extension and had simply shoved it all the way down. The heating unit has a feature that monitors the pressure needed to expell air. If the pressure rises the unit shuts off. I contacted B & J about the heater repair and they reimbursed us immediately. No hassles, no big discussions. Just a simple, "I'm sorry for your inconvenience" and a check!!! Hire these folks.
Posted: 1/07/2011 • Link to this review
B&J roofing did a great job at our home. Bob Reeves took care of everything for us. He ordered the dumpster and even came out after the job was complete to make sure we were happy with the work. Bob from B&J was the 4th company that came out to give a free estimate. They may have not been the cheapest, but Bob assured us we would get the quality we deserved and wanted, and we definitely did! He was very professional and very family oriented. I have recommended B&J Roofing to some of our friends. If you are in need of a new roof my wife and I highly recommend Bob from B&J roofing!
Posted: 7/27/2010 • Link to this review
Thank you for your review and your referrals to your friends. We are proud to provide quality service that results in referrals.
After talking to several roofers I hired B&J Roofing Contractors (the original one from Kennesaw). A few things were important to me and B&J was my choice. First, and without saying I wanted quality work - I got it. After all of the research I did I knew I wanted a roofer who hand nailed - I got it. Finally, I wanted a roofer who has been in business for a long time; if I were to have problems I wanted to know the company would be around - I got it. I couldn't be happier with my new roof and B&J Roofing Contractors of Kennesaw. I keep pointing out Kennesaw because there is another company out there using basically the same name - I don't want anyone to read this and mistake one for the other!
Posted: 5/23/2010 • Link to this review
Thank you for your review and your specifics about the 'other' company. We are proud to provide quality service to you.
Thank you for choosing B&J Roofing. We are pleased that you are happy with our service and are willing to recommend us to others.
When our roof was damaged by hail and we contacted B & J they responded quickly. The representative explained what was to be done and answered all our questions. He and the roof repair personnel were very professional in every way. Workers arrived bright & early and the roof was finished by early evening. The workers were extremely good about cleaning up after themselves. We would highly recommend B&J to anyone needing a new roof!!
Posted: 4/12/2010 • Link to this review
Thank you for choosing us to do the work on your roof. We are glad you were pleased with our team, our service, and our clean-up!
Do NOT CALL for a roof repair! This company is only interested in "tearing off and replacing" your roof. I called because their advertising claims: "From the small home roof repair, to the entire neighborhood damaged by severe weather, B and J roofing has the experience for all of your Atlanta roofing needs. Call today and we will provide you with a free roof inspection." This is untrue! I was told they DO NOT do REPAIRS and refused to come out and give me a quote when they found out my roof was only 13 yrs old. They have a right to limit their business to replacement but should NOT advertise services they do not offer.
Posted: 1/25/2010 • Last edited: 8/12/2010 • Link to this review
As a professional roofing company, we do not offer repairs on a roof more than 10 years old. After 10 years, shingles become brittle and the job cannot be completed correctly. Shingle manufacturers recommend that shingles over 10 years old need to be replaced and not repaired. We were not willing to to do a repair on this roof because of it's age only.
Excellent service and quality of work! They did not request payment in advance, was delayed due to weather but were working once weather permitted. Salesperson (Bob) not only sold me the contract but followed up during and after the work was completed. Price was comparable to other and I knew the quality products to be used. This company is from the old school of "customer satisfaction". Kudos to B&J Roofing and their entire staff for a wonderful experience.
Posted: 11/04/2009 • Link to this review
B&J Roofing is a terrific company. We needed a complete roof replacement. After talking with three well known roofing companies, we decided on B&J. Their description of the work was thorough, the estimate fair, and the follow up nearly perfect. We are very satisfied with the quality of the job. Our roof has never looked better. We highly recommend B&J.
Posted: 9/18/2009 • Link to this review
I got a new roof. The 4 Stars are generous. That is only because of Matt's "5 Star" efforts and performance. They DO hand nail. They DO give a 10 year leak warrantee. They DO feature Owens-Corning, which I wanted (Oakridge.) They DO use a fiberglass underlayment by GAF which is stronger and more water resistant and lays flatter than paper. Matt did work with me on the price. They did totally re-work my Chimney flashing. But.... Matt told me it would take "ONE long day". The job took TWO long days. The materials arrived a day early. The Dumpster arrived a day late. The crew arrived 3 hours early. None of them spoke conversational English. Both days there was a continuous threat of rain. In the afternoon of day one, another crew had arrived to help. There were 10 people on my roof at one time. No-one was in charge. No one was "senior". I had to supervise them to tarp-cover the full unprotected half. They were about to leave the entire middle of the house covered by the new paper only. I forced them to tarp it. The crew left at 8PM. The rain POURED down at 9PM. I was overcharged on my invoice. It took 3 weeks to get a corrected invoice !
Posted: 9/17/2009 • Last edited: 8/12/2010 • Link to this review
Thank you for choosing B and J Roofing Contractors to replace your roof. We are happy to hear that you are pleased with your roof.
The issues you noted were handled at the time of installation by the supervisor Matt. As noted, Matt's
"A" effort and performance was significant to you. The final result is that you have a new roof you are happy with.
Like any company, we rely upon the people we have working for us. The crew that worked on your roof was relatively new to our company. Since they were unable to perform to OUR standards and required heavy supervision as noted by your comments; they are no longer working for us. Though it was a seemingly difficult two days in which you took a very active role providing us feedback, the final result is that you have a quality roof. We apologize for any administrative mis-communications that may have occurred. Again, we appreciate your feedback and continue to strengthen the processes we use in our office.
It came time to put a new roof on my house and get rid of the 2 old ones that were on it. After doing some research and getting a recommendation, I called B&J and Bob came out to give me an estimate, along with suggesting I have the roof vented. He explained everything that would be done and left me with a brochure that had all the info in it. I made the appointment and they came out to the house early one morning, and by the end of the day, the whole thing was done. I was amazed at how fast they worked and what a great job they did. Matt then came out that afternoon to check on things and let me know that they would be done that day. The new roof looks great and they did a very good job of cleaning up everything. I am very pleased and would highly recommend them.
Posted: 8/19/2009 • Last edited: 4/24/2010 • Link to this review
I am so pleased that the whole process was simple, easy and produced excellent results. Everyone was so helpful and friendly and my roof looks fantastic. I shopped around with five roofers and B&J was the lowest but the end result was top notch. One interesting note - I have two attic fans installed in my house. The other roofers wanted to either remove the fans and install ridge vents or install ridge vents with the fans remaining. Ridge vents defeat the purpose and efficiency of the attic fans and B&J was the only roofer that understood that. That told me I was dealing with professionals. Semper Fi.
Posted: 7/11/2009 • Link to this review