They fixed my pool for less than they quoted to do the work. Made my day. I took a star away on service because they were late for the appointment, but they called - so that is being picking. Will use again.
Posted: 9/20/2011 • Link to this review
We hired B&L to look after our pool on a weekly basis while we were away from home for a year. Initially, we were pleased with the service level, but, when we returned we noticed that the pool equipment they claimed to have repaired (and which we were charged for) was still not working properly. They were not willing to make it right and claimed the problem was not under warranty. This was a frustrating response in addition to the fact that THEY didn't realize the equipment failure themselves. Moreover, we believe the technician did not clean the pool every week and we were paying for him to do so. This is difficult to prove, but the week we returned we did not see or hear him and the pool looked untouched. There was also an odd amount of debris in the filter. I feel that our situation was taken advantage of. Needless to say, we canceled our service and took our equipment in to another pool company and had the problem fixed for a nominal fee.
Posted: 8/16/2011 • Link to this review
Pool pump stopped working - in the past we have had several different companies come out. I hit the yellow pages & called B & L, my service tech Rich fixed the problem quickly & the cost was in-line with what I expected, so I asked him to clean the system. The best part - he informed me of issues with my pool that could cause major problems in the future, I decided to fix the issues now. Yes, I ended up with a bill more than what I had expected but by him taking the time to let me know what he felt needed to be done & giving me that choice in the long run I most likely saved money. I would recommend B&L Pools to anybody who knows the value of maintenance.
Posted: 1/30/2011 • Link to this review
After contacting B&L Pools 3 times over a 2 week period without so much as a return call, we contacted 2 other pool repair companies. These companies gave us free estimates within 1-2 days. B&L charged us $70 just for the assessment of the situation of which they already knew everything. We had AAA Pools respond and make the repair the next day at a very fair price. 10 days later we are still in discussions with B&L Pools over the cost of the service charge they want us to pay even though they never did any work and for which we never had a signed contract!
Posted: 5/06/2010 • Last edited: 6/10/2010 • Link to this review
A number of calls were placed, dates and times were recorded of the at least 4 calls that were placed to make contact to take care of the issue with the pool. We are sorry that we were not able to reach them and that they feel that this was not resolved.
I highly recommend them for all pool repairs. Steve recently worked on both the pool pump and the pool timer. He was professional, made recommendations, and completely everything in a timely manner. Great service for a great price.
Posted: 4/11/2010 • Link to this review
Repair service was faster than I expected I figured it would be days before they came. They were prompt and knowledgeable. I had visions of my piping being torn apart to find a blockage, but what was overlooked at the store a hidden rock, was found by the service man with no problem at all.
Posted: 3/22/2010 • Link to this review
I had my pool drained and chlorine washed by Heath at B & L pools. Heath did a fantastic job. The quality is excellent. The job was done on time and without any delays. Thank you.
Posted: 12/03/2009 • Link to this review
I have used B & L ever since we needed pool service,13 years, and have found them to be fair, informational and they give quality service. I would recommend them to anyone wanting quality service. busybee4
Posted: 3/11/2009 • Link to this review
Thank you so much for your recent review. We appreciate you taking the time to let others know about us. We look forward to continuing to serve you!
We hired B & L Pools to drain our pool, clean the tile, remove rebar stains and acid wash plaster. The work was done on time and the crews did a fine job. We would recommend B & L Pools to anyone.
Posted: 2/23/2009 • Link to this review
Your opinion of us means so much. Thank you for taking a moment and letting us know how you feel! We look forward to helping you with any of your pool needs.
B&l always makes sure I'm aware of sale products even when the sale is coming up to save me the most. My service man shows me how my equipment works and tells me what to use, when and how much. B&L makes being a pool owner easy.
Posted: 2/10/2009 • Link to this review
With my recent problems with my electrical with my pool I had a quick response from my repairman. Even though I had to have a new line run - he kept me informed of all that needed to be done every step of the way and got it up in running in no time.
I needed some chemicals for my pool and went into this location. The staff were happy to test my water for free and let me know exactly what I needed. Didn't try to push me into something more expensive just to sell me something. I got what I needed and the pool looks great!
I called into the office to get a repair done and was pleasantly surprised with the response. The office staff were incredibly helpful and friendly. The repair was done quickly and for a fair price.
Aqua Value Members, Arizona Pool Dealers Association Members, Licensed, Bonded, Insured, NFIB Member
We have been a retailer of Hasa Returnable products from our inception. Returnable containers has helped save over 40 million pounds of cardboard and 60 million pounds of plastic. We also offer variable speed pumps and many other energy efficient equipment options.