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B M W of Macon

(478) 757-7000 bmwofmacon.com »

111 Riverside PkwyMacon, GA 31210   map »

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BMW of Macon Georgia, 9/09/2009

BMW of Macon Geogia, has a great selection of new and used BMW cars on their lot for sale. They have a profressional staff willing to assist you on a...


Never been to a worse place, 1/09/2008

Only reason they got three stars is the quality of the cars in general. I have never had such terrible service. Took my car in after getting a 02 sensor put in at a shady place b/c it was making my... check engine light come on and stayed on after replacement. decided to go to the dealership for good service. Told them to run a diagnoistic to find the problem, AND FIRST AND FOREMOST check to see if the 02 sensor was put in the right place. 8 days later, they tell me they can't figure it out, and need more time. I had to come get my car so i could drive somewhere (I was stranded in town w/o a car, didnt give me a loaner), told me to bring it back and they wouldn't charge me... then they proceeded to charge me the diagnostic fee even though they didnt perfrom the service yet. being nice, I paid it, no arguement (I've never had to pay for a service that had not been done!). # days later, bring my car back. 8 more days later, i get fed up, call them and tell them i either need my car now or a loaner. Whole time they are telling me "your car is in pieces... they are working on figuring out the problem.". hour after I call them (I used a stern voice and said I was not content with the service - woman was snide with me) They have the problem figured out in one hour. The 02 sensor was in the wrong spot. Like I said, worst service I have ever had, anywhere at anytime.

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Reviews

Scott S.

BMW of Macon Georgia

BMW of Macon Geogia, has a great selection of new and used BMW cars on their lot for sale. They have a profressional staff willing to assist you on a...

  • Overall
  • Quality
  • Service
  • Value

chronix

Reviews: 2

Never been to a worse place

Only reason they got three stars is the quality of the cars in general. I have never had such terrible service. Took my car in after getting a 02 sensor put in at a shady place b/c it was making my check engine light come on and stayed on after replacement. decided to go to the dealership for good service. Told them to run a diagnoistic to find the problem, AND FIRST AND FOREMOST check to see if the 02 sensor was put in the right place. 8 days later, they tell me they can't figure it out, and need more time. I had to come get my car so i could drive somewhere (I was stranded in town w/o a car, didnt give me a loaner), told me to bring it back and they wouldn't charge me... then they proceeded to charge me the diagnostic fee even though they didnt perfrom the service yet. being nice, I paid it, no arguement (I've never had to pay for a service that had not been done!). # days later, bring my car back. 8 more days later, i get fed up, call them and tell them i either need my car now or a loaner. Whole time they are telling me "your car is in pieces... they are working on figuring out the problem.". hour after I call them (I used a stern voice and said I was not content with the service - woman was snide with me) They have the problem figured out in one hour. The 02 sensor was in the wrong spot. Like I said, worst service I have ever had, anywhere at anytime.

  • Overall
  • Quality
  • Service
  • Value

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