There are many aggressive and unethical banks, but BB&T is the worst I have encountered. Here are a few of the practices that BB&T uses against their customers: Checking account fees: my "free" BB&T business account had its terms changed and started charging me. Since the charges were auto-deducted from my BB&T line of credit, the fees were invisible to me. More checking account fees: My second "free" BB&T account had complicated conditions for remaining free. (See above on "artificial limitations.) This account quickly started generating fees that were more than double those of the other account -- $30/month! Records unavailable: I looked online to see how long I had been charged, but my records only went back 12 mos. (See above on "artificial limitations.) So I called customer service, but they claimed their records only went back 12 mos. So I went to the branch, but they claimed that their records only went back 12 mos. They suggested that I might fill out complex paper work to request records from further back, i.e. they created complex administrative procedures to block access to information. Forced purchase of homeowners insurance: This is a common scam in which the mortgage company says you have to furnish proof of insurance or else they will charge to your escrow balance an overpriced policy that they supply. To avoid the charge, the borrower has to spend lose half a day collecting insurance papers. Failing that, they charge over $300 (!).
Posted: 10/16/2015 • Link to this review