I'm a homeowner who took vacation days to do some house cleaning and ordered a roll-off waste container from BGI (repeat customer) on a Monday and requested Friday delivery. At about 5PM on Friday BGI emailed me stating "YOUR DELIVERY WILL BE RESCHEDULED FOR TOMORROW DUE TO HEAVY VOLUME" (all caps theirs). BGI also added: "We don't guarantee delivery on the day you request. Atlanta traffic!!!" I believe that any company operating in Atlanta should be familiar with traffic in the metro area. I was aware that they don't guarantee delivery. Many companies add this to their policies to avoid liability for consequential damages (especially in force majeure situations). My complaint is BGI not only didn't deliver the container the day I requested it, they couldn't deliver it the next day either on a timely basis . Since "traffic" was BGI's excuse for not delivering on Friday, one would expect they could deliver on Saturday by 11AM. Turns out they couldn't. They offered to give me "5 free" rental days, but I only wanted the container for a week, so their offer to have the container block my driveway for an additional 5 days was of no value to me. I didn't like their confrontational tone: "You don't do this for a living so don't tell us how to run our business". Because of BGI's "no guarantee" policy, their uncaring replies to my inquiries, and what I believe is a poor commitment to customer service, I cannot recommend their services.
Area Atlanta, GA
Cost $250 - $499
Date March 2016
Posted: 3/28/2016 • Link to this review
I researched and called a few places when I was doing a major remodeling of my home. They were very nice and attentive. Their pricing was competitive and they made me feel comfortable. No issues at all. I would call them again if I have to remodel.
Posted: 10/12/2015 • Link to this review
had a bath remodel at my rental. called several and found BGI tho be the best price for the time and size I needed. arrived when they were scheduled to and picked up 1 day after I called to have picked up. Best price and service .
Posted: 2/24/2012 • Last edited: 7/08/2015 • Link to this review
We needed a dumpster for a basement remodel and contacted BGI. Their drivers were professional and rates were fair. They delivered the next day after ordering and picked up the day it was scheduled. I would recommend them and use them again myself.
Posted: 2/07/2011 • Link to this review
BGI has again helped tremendously. I moved out of my home Nov.2011. Brian assisted from beginning to end. Had his crew to move everything from my home and did the clean out. BGI is more than a dumpster co. Charged less than other companies for clean out plus cleaned up house and yard when we had to move out quickly. Takes personal concern for customers. That counts a lot these days. Thank-you very much Brian. Have a Merry Christmas!!!!
Posted: 11/07/2010 • Last edited: 12/06/2011 • Link to this review
I have known Brian for over 20 years he and his company have always been stroight forward and honest when quoting prices. As far as the over weight charge everbody has them and people should be aware of them.
Posted: 10/07/2010 • Link to this review
These guys are out of control!! I used them at my house because there site says "flat rate- no surprise prices". Well SURPRISE, 5 weeks after they left, they took $127.00 from my debit card for an OVERWEIGHT charge. when I told them that I was going to dispute it, they threatened to lein my house. Not worth the trouble to fight, but worth the trouble to write this review. AVOID THIS COMPANY.
Posted: 12/02/2009 • Link to this review
Dear potential customer, please visit our website and you be the judge if there is any confusion over our weight limits and charges? For this reviewer he/she had to accept our terms and conditions for their order to be accepted, which means thaey clearly understood our weight limitations. Terms and Condition #3. Do not overload dumpster - level full only. The following restrictions apply. 10-yard dumpster 1 ton. 12-yard dumpster 2 tons. 17-yard dumpster 3 tons. 20-yard dumpster's 4 tons. 30-yard dumpster 5 tons. A fee of $40.00 for each ton over weight
When you have used these guys, make sure to check your credit/debit card for months afterwards. We used them on several jobs and paid all invoices on a card before dumpsters hit the job site. But later they just started hitting our card with EXTRA overweight charges.We had debits hitting our card for weeks afterward. And when I challenged the charges- there first responce to me was to threaten to lein jobs.I wish I had never heard of these guys.
Posted: 11/07/2009 • Link to this review
This could be same reviewer as before? Dear potential customer, please visit our website and you be the judge if there is any confusion over our weight limits and charges? For this reviewer he/she had to accept our terms and conditions for their order to be accepted, which means thaey clearly understood our weight limitations. Terms and Condition #3. Do not overload dumpster - level full only. The following restrictions apply. 10-yard dumpster 1 ton. 12-yard dumpster 2 tons. 17-yard dumpster 3 tons. 20-yard dumpster's 4 tons. 30-yard dumpster 5 tons. A fee of $40.00 for each ton over weight