We found a hurt stray dog that we brought into this vet because she was holding one of her back legs up. Even though there was nobody waiting in the main area they took a long time getting to us then stuck us in a small room for another two hours. The veterinary technician that first came up to examine our dog was very unprofessional . She seemed uncomfortable being near the dog then could not even get her on the scale to get her basic weight. After two pathetic tries she just gave up. The stray dog is very sweet and shy. The second vet technician was just as clueless and did not even seem to want to touch the dog. When the vet did come in she was friendly but did not address the problem with her leg as the issue. She checked her ears and teeth with a lot of trouble. Then when she got to the leg she said the dog had a major cut in her paw that would require two stitches. For this she wanted to put the dog to sleep and it would take hours with all these tests. She came back with a $700 bill for the stitches and random other things. Of course we got a second opinion and the paw thing was not serious and healing on it's own already. This whole place is incompetent and clueless. I will never take an animal to this vet again.
Posted: 7/16/2008 • Link to this review
Incompetent and over priced. They are always overcrowded, over priced, and completely chaotic. On my most recent trip there (for a drop off appointment, i was the first person in the door at 7am) I was told they MAY get to him before 7pm that night. Then they LOST my dog for half the day - I still haven't figured out what happened. the final piece came when I picked him up and they put his collar on WAY too tight. He was choking and could not breathe by the time they brought him out to me and they said he was just overexcited!! Pet-parents BEWARE!
Posted: 4/30/2008 • Last edited: 7/16/2008 • Link to this review
I will never take my animals back to Banfield again! I used a Banfield in Lawrenceville, GA that was okay, but overpriced. Since I now live in Alpharetta I decided to try the location close to me to see if it was better than what i was used to. IT WAS AWFUL!!! I spent $100 and got absolutely no accurate information on a skin condition that my cat had. My cat does not have FIP, but when talking with the vet on the subject she told me there was a test AND a cure for this disease. She also wanted to charge me $150 to test for it, even though there is no accurate test for this disease (which she claimed there was). This is a 100% fatal disease that cats can have which has no cure. I want to warn everone not to take any animals to this vet. I think there is a big problem when a vet gives you completely inaccurate information. Once I find out the Dr's name I will re-post.
Posted: 4/28/2008 • Last edited: 7/16/2008 • Link to this review
Wanted to give $350.00 worth of test to confirm my dog had worms when aI brought in the worm sample...a $15.00 dewormer worked just fine. Need vets with just a little common sense and not put my dog through such unnecessary test.
Posted: 4/10/2008 • Last edited: 7/16/2008 • Link to this review
Banfields are individually operated, meaning that if you have the Petsmart/Banfield pet healthcare plan like I do you have to go to the location you are registered with. Sites are limited and the service is often subpar. The people working the office do care for the animals and customers, but they always seem to be understaffed and overworked. Don't count on them calling you with a reminder for your pet's checkup or shots. You're pretty much on your own for keeping track of this since they're overloaded. This being said the Petsmart/Banfield plan can make sense (especially this first year of a dog/cat's life when extensive shots are needed). Afterwards the returns diminish.
Posted: 4/05/2008 • Last edited: 7/16/2008 • Link to this review
We have been part of the Banfield Wellness Plan for several years. We recently moved from out-of-state and transferred our dog's plan to the Alpharetta office. Earlier this year our dog became severely sick, and required care. After consulting with the staff, no real diagnosis was given. They recommended tests, medicine, change in diet requirements, etc., none of which helped or provided any results. In many ways, the recommendations they provided made his sickness worse. Over 2 weeks time, our dog had lost over 25% of his body weight, had been hospitalized several times, and had changed diets three times. After 10+ visits, we decided to get a second opinion. The second opinion recommended getting back to the original diet, of which he had always had, and taking an over-the-counter antacid. Our dog's condition changed over-night and he is now well. To comment on Banfield's care, we question the entire staff's competency and care. We have since filed a complaint and cancelled the plan, which took months. Poor customer service as well. We will never return.
Posted: 11/23/2007 • Last edited: 7/16/2008 • Link to this review
This Banfield is much better than the one on Ponce de Leon. Employees were friendly, and vets were honest. Also, Banfield locations have a pet "insurance" program that some pet owners might really find convenient.
Posted: 2/22/2006 • Last edited: 7/16/2008 • Link to this review
Very easy to get to (in PetSmart); great one-stop-pet-shop. They have some nice health plans for dogs that will save you money if you take your pet regularly for shots (as you should). They have excellent preventative care.
Posted: 2/22/2006 • Last edited: 7/16/2008 • Link to this review
I must say that Dr. Simms is a real good vet to my puppy. She handles her with great care and I have enjoyed my experience so far. However, I will say that some of the nurses aren't the friendliest and it sometimes makes an unpleasant experience. Prices are high and the insurance converage is just ok. I will be switching once my contract ends and get one that covers accidents as well.
Posted: 1/31/2006 • Last edited: 1/02/2008 • Link to this review
i got tricked into getting cat insurance with them and it is like a old car everytime i go on they find more problems with a excuse to raise my monthly insurance fee. i signed up at $15 and now i have to pay $30 for another year! these people have thousands of $ from me and i still feel i get bad service here. bad communication within staff as well.
Posted: 10/31/2005 • Last edited: 1/02/2008 • Link to this review
I brought my dog to Banfield for 7 years before I found out that at other vet facilities I didn't have to wait 45 minutes to see the Dr. even with an appt. Banfield is always suggesting that you leave your pet with them and they will call you when ready. What this means is that you drop your pet off in the morning, he sits in a cage until about 4:00 when they finally have time to look at him. Then around 5:30 they call and tell you he is ready. And 9 times out of 10, they will find some reason that your pet needs a prescription.
Posted: 10/22/2005 • Last edited: 1/02/2008 • Link to this review