This is not a quality operation and seems intent on creating needless billings. We were convinced to sign up for the insurance program and when our dog went for a routine tooth cleaning they called and told us she needed a biopsy of a spot on her tummy. When we brought her back for the biopsy, which they had told us would be $200, the price had gone up to $600, including $25 for rubber gloves, etc. While my husband was arguing with them, they whisked our little dog into their back room and he had to make a major fuss to get her returned. Banfield gets an F for cleanliness, courtesy and professionalism and is no place to take a dog you love.
Posted: 2/25/2011 • Link to this review
My cat needed a surgery. I questioned their prices and they were fast to pull out their payment options which included up to 20% interest to pay off their "surgery" (and try to get me to stay longer to watch their VIDEO on it!!!). When I balked, they tried to incite compassion as the reason I should sign up as they were "trying to help people out" with their payment options. I went to another vet yesterday and they quoted me 3/4 LESS that Banfield! You can see what Banfield's trying to do here and why they were really trying to put the pressure on you. P.S. You can peek into their "surgery" room, which every employee walks around, in and out of constantly. There's no compassion or respect for the animal they're performing surgery on! Would you really want your pet to go through that sort of unsanitary environment and pay three times more for it???
Posted: 4/17/2010 • Link to this review
I took my 1 year old dog here b/c she hurt her paw and her normal vet is 2 hours away. From the beginning the receptionist was rude. Then b/c my dog was scared and skittish they decided she had to be muzzled (she never has been before). I told them I would muzzle her as I knew she wouldn't like it and I know how she reacts. She started grumping and nipping at my hand in protest which is nothing that hurts but I guess looks highly aggressive. So after I get her muzzled the vet tech drags her into the back (against my wishes) to see the vet. Not 5 minutes later does the vet come in saying my dog isn't being cooperative so the only way she will work w/her is if she is sedated because she is a vicious dog who is a risk to the staff. I explained that she is scared, I'm unhappy with the way things are going so far (1 1/2 in now), and we would both do better if she was in the room w/me. Now mind you she has NEVER had a problem w/her normal vet, but then again they don't muzzle her and drag her around. The vet then tells me I need to see a behaviorist ASAP before my dog maims/kills someone. Seriously?! In the end my dogs paw never did get looked at, I got a quote of over $500 to get her paw checked out for what is "probably a sprain" which I refused, and I had to pay $35 for services I don't feel they rendered. They also recommended a few hundred dollar teeth cleaning as she shows "early signs of gum disease". I'm wondering how they saw that through the muzzle of my "vicious dog"!
Posted: 3/20/2010 • Link to this review
The doctor had records from a previous vet, but two separate vets spent the entire visit trying to convince me to pay hundreds of dollars to redo vacination and test on a healthy dog. In my opinion BANFIELD is a scam, and the pet insurance is a way to keep you hostage to their scam. STAY AWAY FAR AWAY FROM THIS PET HOSPITAL.
Posted: 12/08/2009 • Link to this review
I hate to bash this place because Dr. Freshwater and Charles take such great care of my animals. Unfortunately, even if you schedule an appointment with Dr. Freshwater, you probably won't see Dr. Freshwater and you'll get someone else. She is very realistic, pinpoints the problems, and treat those problems specifically. The other vets want tons of blood work and tests. The vet visit itself is $35 (a bargain), but if you don't see Dr. Freshwater, your bill will easily top $200 for a simple illness. To boot, your appointment time means nothing. You will wait and wait and wait and wait. Expect the visit to be 2-3 hours. But, I think all 3 vets are the most competent ones in the area.
Posted: 9/29/2009 • Link to this review
totally overpriced, do unessary test to run up a bill, like taking your dog to jiffy lube.totally bad service, they do not care about your pet, they just want money, they try to peddle you that insurance which I bought for my dog but it really does not do anything you just dont pay as much for office visit.. ALL BENEFIELDS ARE CORPORATE DRIVEN. I will look for a me a private own pet friendly vet for my dogs.
Posted: 7/03/2009 • Link to this review
great staff, the insurance plans are good, sometimes we have to wait a long time to get into a exam room even when we have a appointment but otherwise nice office
Posted: 12/14/2008 • Link to this review
We brought our sweet dog here for 5 years. On their basic plan, we were able to afford his bi-annual shots, physicals, and medication. They price match, and welcome drop-offs. Although we were satisfied with their vet services, we found that they don't have very good communication skills. The vets are not warm and fuzzy and when our dog developed cancer, they did not clearly explain to us his condition and prognosis. The front staff are very nice as well as the medical support staff. I would recommend them for their overall service because of their convenient location, choice of plans, and cost.
Posted: 12/11/2008 • Link to this review
Don't take your pet here! We moved to Atlanta and was invited to check out Banfield for a "free office checkup." The "free" routine checkup turned into a $100 bill b/c of a minor ear infection. Receptionist was rude and the service slow, even if you make an appointment! A few weeks later, my dog needed her vaccines so we gave Banfield another try. They recommended new vaccines because they said those were common for Georgia. The bill was estimated at $200. The staff said we can just drop off our dog for the day (which was kind of strange to me because my old vet usually just gave her the shots and we can go home) but I had to work so I dropped her off. At 3pm, the vet called and said that our dog is having a vaccine reaction (puffy eyes and paws) and that the staff "might" have seen a flea when they were brushing and that she has some areas of flaky skin (my old vet said she has dry skin because she doesn't drink a lot of water). The nurse then tried to save me EVERYTHING --from I.V. fluids to shampoo to flea control to dental kits to fungus/bacteria skin diagnosis to antibiotics. At 5pm and again at 6pm the nurse calls and says they had to administer IV and anti-histamine to my dog TWICE because of the puffy eyes/paws. When we picked her up (they say we couldn't until 6:30pm), they had put a catheter in her and even wanted us to take her to an emergency animal clinic for the evening. Needless to say, the bill was way more than $200. CRAZY SHADY PLACE...
Posted: 10/27/2008 • Link to this review
I had a terrible expereince with a vet here, who insisted my dogs needed every vaccine ever created, even though several were for puppies only and others they had had (the vet didnt like the brand of vaccine used in the past). when I questioned it the vet flaunted her degrees and was extremely rude and defensive. I will never return, and wish I had walked out at the time.
Posted: 8/14/2008 • Last edited: 8/30/2008 • Link to this review
Here's the story: It's 7:50 PM on a weekday. I've just witnessed my 8-month old puppy bring a 50 pound mirror down on her tiny body, and now she's bleeding profusely. I'm covered in dog blood, and trying to calm down a freaked out animal. I'M a little freaked out. I call around to the closest 24-hour vet, and they tell me they don't have a vet on call. Ok. So I call more, and realize Banfield isn't closed for the night. I tell the girl who answers the phone what's happened. Arguably, I'm stressed and speaking quickly. She tells me impatiently they're closing in 8 minutes, could I call (name of place I've already tried). I tell her they don't have a vet on duty. I say it urgently, and in my stress, I say "d*mn." She tells me not to "cuss" at her. I ask her if I can bring my dog in. She tells me, in a bored tone, they will charge me an "emergency" fee. I tell her I don't care. She tells me not to yell at her. Then, she puts me on hold...and hangs up on me. As far as I'm concerned, this Banfield employee is about the worst person on earth. Impatient, bored, uncaring, jerky, and confrontational. I wasn't yelling, I was obviously stressed and upset. Also, in what universe is what I said a cussword of the variety that demands that kind of rebuke? After the hang-up, I call Georgia Veterinary Services. They were polite, patient, and caring. They did a great job on my puppy. I hope that awful woman thinks she killed a dog last night.
Posted: 7/29/2008 • Last edited: 8/30/2008 • Link to this review
This is the only vet my dog has been to, and every time the vet techs and vets themselves have been courteous, knowledgable, and understanding. The front office staff has a tendency to get agitated and I try to not take offense to it. Bottom line though, they know their stuff. I'm sure the prices here are about the same as other vets in the area. And on top of that another great thing is the office visits are free (otherwise $34.95) on Tuesdays and Thursdays between 2-4pm if your pet is just coming in for check-ups. Just think twice about the Wellness Plans they offer. Even if your pet dies (hopefully not though) 2 months into the plan, you have to pay the monthly fee for the duration of the plan. I read that on a consumer affairs website.
Posted: 7/25/2007 • Last edited: 8/30/2008 • Link to this review