Purchased an ipe table from Bill the owner for my fiance's birthday to find it was broken when I returned home. I have purchased plenty of things from him being in the deck business in the past and thought we had a decent relationship. When i returned the table to him he told me I did it and then proceeded to argue with me over it. He said he would return my money but he would do no more business with me. Cutting all business ties.(no more free ride! What ever that means.) I run an honest business and pride myself on being an honest person. Why he treated me this way was beyond me. I suppose I never gave him a reason to treat me that way. I suggest using the Brazilian Wood depot instead for all your ipe needs. 1 out of 10 in customer services skills. "0"! Do your self a favor and take your business else where.
Posted: 6/06/2011 • Last edited: 11/21/2013 • Link to this review
SETTING THE RECORD STRAIGHT: This person pleaded with us to come off the sale price for this table and it was ultimately sold below cost as a nice gesture from the owner. He loaded the table into an empty single axle cargo trailer unstrapped and unsecured. We weren't surprised that he wanted to return the table due to damage. The table was not damaged upon loading and the accusations that this happened at the factory were without merit as we've previously shipped 120+ tables without incident. There was no such argument and he was issued a full refund for the table the same day. Furthermore, he hasn't "purchased plenty of things." He's only ever purchased one single item which is the Designer Rail Aluminum Deck Baluster in black. His combined purchases in the 3 years since the account was open is less than $900. His intolerable and belligerent behavior is not fitting of how we conduct business and we remain baffled at his posting considering he was allowed to return the damaged table with a full refund!
Had a poor customer service experience with Bill after wanting to swap some of the boards from our order that had knot's and worm holes.I kept my cool and tried to reason with him as he told me "I'm an Idiot" and "I need to find a new profession".My customer was on speaker phone and heard the whole conversation.Needless to say you may get a good deal but you may also get someone with very poor people skills.
Posted: 6/11/2010 • Last edited: 11/21/2013 • Link to this review
My husband and I just had 900 SF of Ipe decking (Ironwood) installed and it is the most beautiful wood that I've ever seen!! My husband and I first saw it in Miami on the southbeach boardwalk and fell in love with it. Our contractor (my brother-in-law) had never worked with it, but the supplier walked him through the entire process of installation and it turned out perfect! We went to half a dozen lumber stores around town and most have never heard of the product except for two, but they knew very little about where it came from or how to install it. We just didn't feel comfortable with this and got on the internet and found Bannerelk trading co. right here in Atlanta. They were very helpful and carried everything we needed including the Bronze aluminum balusters we used on the railing (gorgeous!) We're very excited about our new deck especially with all the positive feedback from our friends and neighbors.
Posted: 8/07/2006 • Last edited: 5/23/2011 • Link to this review
* By Appointment Only