WE'RE #1. NAMED 2013 BUSINESS OF THE YEAR BY GWINNETT CHAMBER OF COMMERCE
**Celebrate Bardi's 25-year silver anniversary by entering our Silver Linings Sweepstakes! http://www.bardi.com/EnterOur25thAnniversarySilverLiningSweepstakes-146
Bardi Heating & Air is a family-owned business serving Atlanta since 1989. Originally known for superior commercial HVAC, business clients requested Bardi to maintain their home units and soon the company expanded into residential.. service and sales. In 2012, Bardi expanded again to offer plumbing services. Now, friendly Bardi technicians and master plumbers provide both plumbing and AC service not only in Gwinnett County where we're based, but Cobb, Dekalb, Forsyth and Fulton Counties too.
What makes Bardi different is our unique "Customer Satisfaction Guarantee" unprecedented in the HVAC industry; as well as the company motto to "always, always, always do the right thing." Maybe that's why Bardi is rated A+ by the Better Business Bureau and the only HVAC company to be honored with their first place awards for "Best Customer Service" and "Best Community Service." Bardi is a recycling partner with the Tommy Nobis Center and named by the Atlanta Journal Constitution's "Top Workplace."
Bardi offers a range of exceptional plumbing services from whole-house inspections to locate and repair hidden leaks to emergency repairs for busted or frozen pipes. Additionally, Bardi plumbers install pipe replacements, appliances, tankless water heaters, septic tanks and systems, water pumps, kitchen fixtures, flood sensors and can assist with remodeling. The company is dedicated to practices that conserve water and reduce customers' energy costs.
SAVE BARDI AS A FAVORITE, SO WE'RE RIGHT AT YOUR FINGERTIPS NEXT TIME YOU NEED HEATING & PLUMBING!
Rated A+ BETTER BUSINESS BUREAU
WINNER! GWINNETT COUNTY
2013 BUSINESS OF THE YEAR
BBB TORCH AWARDS
2011 FIRST PLACE! BEST CUSTOMER SERVICE
2011 FIRST PLACE! BEST COMMUNITY SERVICE
ONLY HVAC COMPANY TO WIN!
Gwinnett Chamber of Commerce Top 25 Small Business Award 2009, 2010 AND 2011
AJC Top Workplace Award
2011, 2012 & 2013
TOP 300 SMALL BUSINESS OF THE SOUTH AWARD
* 24-Hour Service Available
[PDF] 2013 WINNER Gwinnett Chamber of Commerce Pinnacle Award
[PDF] Bardi Wins Top Workplace 2013
[PDF] Bardi Wins Torch Award
[PDF] Friends of Bardi Maintenance Plan
[PDF] Alex Bardi Recognized by Gwinnett Magazine
When the Tommy Nobis Center embarked on an ambitious venture of electronics recycling to help clear landfills and put people with disabilities to work, Bardi jumped in feet first to help. Bardi funded a radio campaign to promote electronics recycling. Our technicians pick up donated electronics from homes or businesses free with any service call.
Gregory K just came out and addressed our concerns. This is the first time we have ever needed a plumber so we had no standard to guage. He was pleasant and I appreciated his teaching about other... problems we were having that could have gotten worse had we not done some preventive maintenance. Overall, very satisfied.VIEW MORE »VIEW LESS »
Eddie came out today to check on my slow drains. He was very nice. I expected I would need complete drain cleaning. But he told me that he thinks all I need is to use a special enzyme cleaner, which... he sells. He wasn't really pushing this but told me he didn't used to push it til he actually saw how well it worked using drain cameras before and after. I haven't started using it yet, but have great hopes. I would call them again, should I need plumbing services.VIEW MORE »VIEW LESS »
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Gregory K just came out and addressed our concerns. This is the first time we have ever needed a plumber so we had no standard to guage. He was pleasant and I appreciated his teaching about other problems we were having that could have gotten worse had we not done some preventive maintenance. Overall, very satisfied.
Eddie came out today to check on my slow drains. He was very nice. I expected I would need complete drain cleaning. But he told me that he thinks all I need is to use a special enzyme cleaner, which he sells. He wasn't really pushing this but told me he didn't used to push it til he actually saw how well it worked using drain cameras before and after. I haven't started using it yet, but have great hopes. I would call them again, should I need plumbing services.
Eddie jones has helped us with a few plumbing issues over the past couple of weeks. He is professional, helpful, and clear in his explanations of problems and options for solutions. Much appreciated!
I purchased the Kudzu deal for $99 and was hoping to be able to get some work done. After the technican arrived and gave me a quote on everyting I decided not to go with them. I wasted money buying the Kudzu deal. I ended up going with another company they're totally over charging customers. I can't understand how you can possibly have good reviews. Why would anyone pay you twice the amount it should cost.
Hello, I'm sorry to hear that the solutions we offered didn't seem to be fair for the price quoted. Our goal is to always ensure the experience we deliver exceeds the investment our customers make, however in this situation it seems we have fallen short. I would like to refund the purchase price of your Kudzu Deal, because I don't think its fair to have to pay for something that you didn't receive any benefit from. Please accept my sincerest apologies and when you have a moment contact me so that I may process your refund. You can reach me via email at firstname.lastname@example.org or by phone. Look forward to hearing from you soon. -Gresham Ard, Residential General Manager
Posted on GuildQuality on: 7/2/2014
It was a very positive experience. The marketing people, the project management - everyone did a great job. I know the most about project management and they are very professional. It was a very good experience and I would definitely keep using them if I can.
The plumber (Gregory K) showed up early, so I had no waiting. When does that ever happen? He did a great job fixing the problems I called about and made some other recommendations for me to avoid future problems. He had all the needed parts with him and was very efficient in getting the work done. Now Bardi is not cheap, but they have a great warranty and you get what you pay for.
we love BARDI! Working with them is simple, easy and a pleasure! we are moving and they will be coming with us! :)
Chad E. was thorough and professional and clearly did his best. I would call them again if needed.
Kevin was great and arrived earlier rather than later! He knew what the issue was, but still explained more than expected! He had a great attitude, even working on a holiday! Thanks!
Our water bill started climbing. There was an outside leak between the house and the meter. I could find no evidence of extra water, and didn't want to start digging, so I called Bardi after seeing the glowing reviews here. After several repetitions and confirmations, I and the Bardi representative I spoke with on the phone agreed that someone would come out and find the leak for $68. That sounded like a too good to be true, so I confirmed once more. Soon after the Bardi truck arrived, I learned that the leak detection work would cost over $500. This was not a good start because I knew that leak detector professionals generally charge a little over $300. While he was there, I asked for a quote on some additional items. The prices seemed high, so I declined. While I'm sure these folks would have done a great job, the rates are too high for my budget. If you're not up to the task and can afford it, I'd say let them do the work. The guy was very professional and polite. The leak detector professional he recommended came out and found the leak. I patched it up. I didn't expect the leak detection quote to be valid, so no grudge. I would be happy to recommend Bardi.
One of our AC units was not blowing cold the day before I was hosting a large party at my house. Chad P. to the rescue! Another positive experience with Bardi.
Chad Phillips always does excellent work and always give great customer service. Chad is an asset to your company.
Thanks to the team at Bardi for diagnosing a problem with my old furnace, walking me through the repair/replace decision, and installing a new furnace. I received personal service from every employee and felt informed during the entire process. Thanks again!
We appreciate that Bardi Heating and Cooling took the time to address our dissatisfaction. They have since rectified the situation and we feel much better. They stood by their 100% satisfaction guaranteed promise.
DavidG2, thank you for taking the time to leave feedback regarding our services and for taking my phone call earlier this week to discuss your situation. We value all of our clients thoughts and want to ensure 100% satisfaction on every call. I apologize that we failed to deliver the level of service that you felt would be commensurate with the investment charged. I understand that the following day you contacted other business who provided quotes over the phone without performing a site visit to see your particular situation and some of those quotes were lower than the investment we charged. At Bardi we have learned that it is usually in the customers best interest not to quote over the phone, due to the varying circumstances that may arise once on site. However, once we see the job to be performed we always quote the complete repair price up front and gain authorization to proceed before we do any work. This gives all of our clients the opportunity to make a decision whether to proceed with the investment or check for other solutions from different providers. After speaking to you, I was pleased to find that our Plumber did indeed follow our company process of quoting all work and gaining authorization to proceed before performing the work. As you know, all of our pricing is from a National Standard Pricing Guide which is designed to give our customers the final price, with no surprises, so they can make the best decisions on what they wish to invest into a solution. I apologize again that after the solution was executed you felt that the services rendered did meet the value of the initially quoted investment. Since your satisfaction is my #1 goal, we will take this opportunity to adjust the investment to what you feel is fair. I hope that you will see by our actions that Bardi is truly a company that will always follow its #1 core value of "Always Doing The Right Thing."
great company and guy and you can feel totally safe - they are price freindly too- what more can you ask? i did a kudzu deal and will definitely use them again- five stars!