We're happy with the quality of our kitchen cabinets but we found the customer service to be frustrating. We never even met our project manager. I could never reach them by phone. I would leave a phone or email message and then wait days for a reply. Thankfully we didn't have too many issues that needed attention. I still have 3 bathrooms and an office that need cabinetry but we will not be using Bardon again.
Posted: 4/06/2010 • Link to this review
I had a good experience with Bardon. The quality is very nice and I am happy overall with the experience. Everything happened exactly on schedule. The price seemed fair. I did have trouble getting my emails and phone calls returned promptly, but that would not stop me from working with them again. I will recommend Bardon to friends.
Posted: 12/31/2008 • Link to this review
Bardon does a great sales pitch but their lack of customer service, communication and quality control will make you wish you used Home Depot! Once the contract was signed the problems began. They require a list of appliances, but this didn't stop them from making our buffet 4" short. Our 3wk project quickly turned into a 3+ month project. The dark stain was uneven from door to door going from a shinny finish to matte finish. Most doors had a halo where the stain coverage was poor/lacking. We were told that nothing could be done about it - it was a flaw of the door style (shaker). On further investigation, we learned that it is a flaw in their spray on application process. All communication was initiated by us. We often had to call/email Bardon more then once before receiving an answer. They touted excellent communication between themselves & their recommended vendors. Both vendors had outdated drawings that would have caused major problems had we not caught them. The Project Manager showed no interest in visiting our site until we sent an email w/photos & copied the President of the company. This happened on more then one occasion, both times the VP joined the PM on the visit. After these visits they did replace several doors/drawers (several times) BUT it took a lot on our part to get them to our home for a problem that quality control should have caught before install. Bottom line, we would not recommend Bardon!
Posted: 10/08/2007 • Last edited: 1/02/2008 • Link to this review
My husband and I researched many companies for our kitchen remodel and we were very impressed with the quality of cabinets from Bardon. They have reasonable prices as well. Check out their showroom, you will like what you see.
Posted: 10/23/2006 • Last edited: 1/02/2008 • Link to this review