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Title sums it up! Great ppl. Rick and Rob rock! Everyone went way above and beyond! A+ Highly recommend!!!
Posted: 5/15/2013 • Link to this review
Wow! Thank you-we really appreciate your review and the high marks. We will continue to work hard to provide this level of service to you. We appreciate your business :-)
Needed a new unit upstairs. Gave us 4 choices explained them all. No pressure, worked with us on all levels. Installed on time, and just as promised. Would highly recommend.
Posted: 5/08/2013 • Link to this review
Thank you so much for the review! I know you will enjoy your new system and have a very COOOL summer :-). We appreciate your business and your recommendation.
I have no complaints about the quality of the service I received from Bartlett. The tech was very professional. The issue is price. The prices charged to me are similar to what I would get if I went with one of the well-known companies with a bazillion reviews on Kudzu. I was able to save a significant amount of money after checking with neighbors who referred me to a small HVAC company that charged alot less for a similar level of service.
Posted: 5/06/2013 • Link to this review
Thank you for the review and for noting that the quality of service that your received was excellent. While we truly wish that we could have retained your business, we understand that sometimes price can be an issue. We do feel like our price is very fair though, as our technicians are of the highest caliber and receive continual training in order to offer this professional service. Our price does reflect the value of the service received and the quality of technician that we send into each of our customers homes. We do appreciate though that you did give Bartlett a try and know that if you ever need us, we are just a phone call or click away :-)
Last summer my a/c stopped working and I chose Bartlett after reading the positive reviews on Kudzu. The technician fixed my problem quickly and was very personable. Later I chose Bartlett to replace my heating and cooling system and they made the process very easy. My whole house is much more even in temperature now. I love their commitment to quality service and I like being treated as a valued customer.
Posted: 4/12/2013 • Last edited: 5/15/2013 • Link to this review
Thank you for trusting Bartlett not only to provide your service, but to install your heating and cooling system when the time came. We know this is a big investment and we are honored that you selected Bartlett. Also, we are glad to know that your house is more comfortable now..it is amazing what a new heating and cooling system can do for your "indoor weather"! Again, thank you for using Bartlett and for reviewing us online :-)
We had another company check our broken furnace and they found 2 issues and offered to repair for a large amount. After shopping other companies, Bartlett offered the best quote. The service technician Rick arrived on time, took a look at the furnace and found that there was only 1 problem instead of 2 that the previous company found! We ended up paying less than quoted and the furnace is working great. Love the honesty, integrity and expertise!
Posted: 4/04/2013 • Link to this review
Rick great and his 20 years in the industry has made him an expert in diagnosing and repairing equipment. I am so glad that you called on Bartlett and allowed us to help you out in your time of need. We will work hard to continue to provide you this level of service any time you need us :-)
I have been a Bartlett customer for over a year. They are a family run business and it shows. They are very responsive and trustworthy. I also use them for maintenance where they come out and proactively maintain my 3 HVAC units twice a year. Yesterday I called them because of my units wouldn't turn on and they came out within 3 hrs of calling that same day. Turns out it was a minor problem and we got the unit back up and running within an hour. I highly recommend calling Bartlett.
Posted: 4/02/2013 • Link to this review
Thank you for your kind review! We all know how quickly a home can heat up when your AC system goes down, so we will always try to get a technician to you as quickly as possible. And because you have a maintenance agreement which provides routine maintenance, a lot of times when you do have a break down, it is just a minor repair needed to get you back up and running. Thank you for reviewing us and we look forward to seeing your AC system maintenance/tune up soon!
Chris called me back immediately on saturday and fit me in his day keeping me aware of his schedule. He was courteous and skilled and took good care of us. I was so impressed I signed up for a yearly maintenance program. Maureen
Posted: 3/04/2013 • Link to this review
Welcome to our Service Agreement family! We are so happy that you picked Bartlett and we look forward to providing you with the same great service as Chris did this Saturday when your system went down. Thank you for your business :-)
After calling about a problem with my furnace, Bartlett Heating and Air responded within an hour, Rick Sonnenberg was very professional and found the problem very quickly. After correcting the problem he did a thorough review of my furnace. I highly recommend Bartlet Heating and Air
Posted: 3/01/2013 • Link to this review
I am so glad Rick was able to help you out so quickly! Thank you so much for calling on Bartlett and for taking the time to review us online!
I'm a very picky consumer to start with...We've used Bartlett for a few years now and have never been disappointed. We called last week to service the furnace, and Jerry showed up early which is awesome because we all know this is rare in the service industry (Go Bartlett!). Not only was Jerry extremely personable, knowledgable and helpful, but he went above and beyond by fixing other things we didn't even know were an issue. One week later we can completely feel the difference in the house - feeling warm and snuggly (for once) economically. Go Bartlett!
Posted: 2/13/2013 • Link to this review
At Bartlett always to do our best to be on time, if not a little early, because we know your time is valuable. I am so glad you could notice the difference in your home-sometimes it just takes a little tweaking to make a huge difference! Thank you so much for your business and for taking the time to review us.
Response to service request was timely, professional, courteous & friendly. Shannon was fantastic setting up the appointment to meet my schedule, Jerry, the technician, was professional, knowledgeable, fixed my furnace (yay heat!), fixed my whole house humidifier and showed me what I needed to know. Travis also came as requested to provide me a with an estimate on a new system, and I am was extremely happy with the service and the estimate, and the overall customer service and skill-sets of the company and their employees. I would recommend them to others. Thanks!
Posted: 2/04/2013 • Link to this review
We sure do appreciate all the compliments...our head is swelling so much we might not be able to get through your front door the next time! But we do truly appreciate your kind words and your willingness to refer us to others. Thank you :-)
Jerry has been servicing our heating and air conditioning for a number of years and has always been extremely prompt, polite and very professional. I really can't say enough about the servoces provided by Bartlett. Shannon is excellent at managing appointments and ensuring that the service provided met expectations.
Posted: 1/13/2013 • Link to this review
Thank you-it has been our pleasure to work with you all these years! We appreciate your business.
I was pleased at how thorough yet fast the technician worked, without any "hard-sell." Great experience!
Posted: 1/12/2013 • Link to this review
Bartlett came over the same day we called to give us an estimate. They arrived on time for every appointment and provided quick and excellent service overall. We would definitely hire them again and can highly recommend using their service.
Posted: 1/08/2013 • Link to this review
Thank you! We look forward to serving you in the future and appreciate you taking the time to review Bartlett.
Called them on a Friday afternoon when my furnance stopped working. They were there within an hour. Fixed the issue (after much required tinkering, parts, etc), and then were more than happy to wait around to speak with my home warranty company. Would use them again in a heart beat!
Posted: 1/04/2013 • Link to this review
Mechanical systems have a way of breaking down right before the weekend don't they? But that's OK because that is what we are here for! Thank you for calling Bartlett to repair your furnace. We look forward to hearing from you whenever you need us :-)
We offer Energy Star complaint systems to save energy and lower your utlity bill. Bartlett has been promoting and installing ozone friendly Puron refrigerant systems for almost 20 years.