Bartlett Heating and Cooling, Inc.

(770) 872-0340 www.callbartlett.com »

972 Atlanta Road SEMarietta, GA 30060   map »

Business overview

Service Area

  • Acworth
  • Buckhead
  • Cobb County
  • Douglas/Paulding County
  • Downtown
  • Dunwoody
  • Kennesaw
  • Marietta
  • Midtown
  • Roswell
  • Sandy Springs
  • Smyrna
  • VA Highland/Morningside
  • Woodstock

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • SUN

Green Credentials

We offer Energy Star complaint systems to save energy and lower your utlity bill. Bartlett has been promoting and installing ozone friendly Puron refrigerant systems for almost 20 years.

Reviews

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Superb Company, 12/09/2014

My husband and I recently switched HVAC companies and happily found Bartlett Heating and Cooling. Shannon Bartlett answered my initial phone call inquiring about prices and contracts, and she easily... answered my questions and convinced me why Bartlett was our choice. Between my initial phone call and December 8, the scheduled service date, Bartlett kept me updated with helpful email and phone call reminders. On December 8 before Jerry Jenkins, Bartlett's technician for our area arrived, Denise called to alert us he would be arriving within 30-40 minutes. Jerry showed-up on time to service our furnace and spent time with both my husband and me explaining what he did, giving us heating tips, and re-orienting the louvers in several heating vents for better heat distribution. Jerry is a thorough professional and now is our recommended HVAC technician, and Bartlett Heating and Cooling is our new HVAC company. Not only does this company answer the phone, but also it provides efficient, quality, professional service. Kudos to Bartlett and to Jerry! My husband and I look forward to his May 2015 visit to service our A/C and to a long relationship with Bartlett Heating and Cooling.

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Great Experience, 2/17/2014

This was our first time using Bartlett and we were very satisfied. They were on time, courteous, honest, quick, and affordable. They diagnosed our problem quickly and resolved it.

Displaying 61-75 of 87

Reviews

GaBoomer1

Reviews: 1

Outstanding Service, Great Expertise

Jerry was my representative from Bartlett Heating and Cooling, Inc. He was extremely professional, patient with my questions, thorough with pictures explaining every step he took in doing proper repair work, as well as fast and efficient in assuring I would be safe in the future where problems could occur.

Bartlett Heating and Cooling, Inc. replied on 05-15-2012

I am so glad Bartlett popped up and grabbed your attention! Your review is so nice and we will work hard to make each visit as good as this one. And when the cold weather rolls through again (in many months), at least you know you are ready to fire up the furnace :-). Thank you for calling Bartlett!

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bcalta

Reviews: 1

Very professional

We have a very hard to service unit. After having 4-5 other companies come to fix our issue, Bartlett was the only company that could. Chris was our tech and hope to have him the next time we need service.

Bartlett Heating and Cooling, Inc. replied on 07-07-2012

Hooray! I am so glad Chris was able to get your issue resolved-we are lucky because Chris always rises to the occasion and takes a lot of pride in being able to solve especially tricky systems. All of our technicians receive continual training so that they can be well prepared to take on any challenge, but we will be more than happy to send Chris to you each time (just let us know your preference when you call in for service)! Thank you for calling on Bartlett.

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hethridge

Reviews: 3

Fast and Effective

My husband and I started using Bartlett in 2010 and they have NOT disappointed! They are all friendly and get the job done! What else can you ask for. Their communication is great and we could not be more pleased. Thank you!

Bartlett Heating and Cooling, Inc. replied on 04-20-2012

Thank you!

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rvhink

Reviews: 1

Reliable and Dependable Service

My wife and I had been considering replacing the upstairs furnace and air conditioning units for a few years. We had previously used Bartlett to install a new unit, shortly after moving into our home, to increase the efficiency and to supply the HVAC needs for our finished basement. The installed unit has worked great and we have had excellent customer service as the need has arisen. So naturally, we considered Bartlett for the installation of a new unit for the upstairs portion of our home. We couldn't be happier with the unit, service we received, and customer care after our purchase. We would and have recommended Bartlett HVAC numerous times to our friends who have needed HVAC support. You won't find a more professional and customer service oriented company in Atlanta. Thanks Bartlett!!

Bartlett Heating and Cooling, Inc. replied on 04-20-2012

Well thank you for the glowing review as well as your continued patronage to Bartlett. I hope this summer will provide you not only a very comfortable home, but also lower utilities bills with your new high efficiency system upstairs! We really appreciate your business and the referrals of Bartlett to your friends :-)

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reedinthewind

Reviews: 1

Highly Recommend

I have been a customer for 2 years and think they are the best at what they do. We had an issue with our a/c and I called on a Sunday. The on-call technician called me within 30 minutes and came to our house at 7:00 p.m. that night to resolve our issue. He explained the situation in detail and was competent and professional. I highly recommend this company for your concerns. These guys are the best!

Bartlett Heating and Cooling, Inc. replied on 04-20-2012

I am so glad we were able to get out to you so quickly! We try to have a fast response time because we know that it never makes for a good weekend when your heating or cooling system goes down. Thank you for calling on Bartlett and thank you for taking the time to review us online :-)

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Avidfan

Reviews: 1

The greatest

Bartlett Heating and air is superb. I have used them for about 10 years and they are honest and efficient. It is great to have capable people people you can trust. They assign you a specific technician and that's the one they always send out, which is nice. Highly recommended. Wouldn't use anyone else.

Bartlett Heating and Cooling, Inc. replied on 04-20-2012

Thank you! We do try to make sure the same technician comes out each time you. Not only do our customers like it, but also the techs really like getting to see familiar faces and having the ability to build a better rapport with you. We really appreciate your business and that you took the time to review us.

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teacher12

Reviews: 7

Excellent Company

We've had a contract with Bartlett for over ten years and they have always provided the very best in service on every level, from maintenance and repair to customer service. Their technicians are unfailingly polite and knowledgeable; even the schedulers are excellent! I've recommended Bartlett to neighbors who have also become customers for years.

Bartlett Heating and Cooling, Inc. replied on 02-28-2012

Thank you so much for taking the time to review us. And thank you for referring your neighbors to Bartlett-it is always a feather in our cap to hear from a new customer that was referred by an existing customer. We will work hard to make sure each experience you have with Bartlett is 5 star worthy!!

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gracefortheday

Reviews: 1

Best HVAC company

I have used Bartlett Heating and Cooling Co. for over 20 years. It is a pleasure to deal with a family-owned business of good, honest people who do a great job and are kind and trustworthy.

Bartlett Heating and Cooling, Inc. replied on 02-28-2012

20 years...wow and thank you! Thank you for your kind words about Bartlett :-). It is truly our pleasure to have such great customers we get to work with each day. We really do appreciate that you have allowed Bartlett to provide your heating and cooling service for the past 20 years. We will work hard to earn another 20 years!

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Oldmanatee

Reviews: 1

Service Under Service Agreement

The fan on my heating system stopped working. I had purchased a service agreement on my system from Bartlett at the time I first had work done by them. They came out the next day, promptly found the problem bad capacitor, fixed it, rechecked the whole system and installed a new filter for only $101. I think the price was very reasonable and service was excellent.

Bartlett Heating and Cooling, Inc. replied on 03-16-2012

Thank you for taking the time to review! We really do appreciate your compliments and your business!

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MJSPCS

Reviews: 2

Trusted Service

I'm in my second year with Barlett and their maintenance program. I've never been disappointed with the their service from the initial contact to each one of the technican's that have serviced my units. They are truely focused on the customer and providing great service.

Bartlett Heating and Cooling, Inc. replied on 03-16-2012

Thank you for taking the time to review Bartlett. We will work hard with each visit to make sure you are never disappointed with our service. We all love our job and it is icing on the cake to receive complimentary reviews such as yours! Thank you again.

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Resp341

Reviews: 1

Exceptional service

Bartlett heating and cooling has been servicing my house for 20 years and has done a great job keeping my units running and in proper maintenance. The staff is knowledgable with their products and equiptments with the intention of suggesting whether certain parts of the units need attention immediately or "it can wait". Bartlett heating and cooling value their staff to be friendly and courteous to the customers new or old, so a big KUDOS to them.

Bartlett Heating and Cooling, Inc. replied on 02-28-2012

It is so great to work with customers who have used us for so long...and 20 years is a long time! We do try to let you know our professional opinion on what items need to be addressed right away, and what items can wait a bit longer. I am glad we are hitting our mark! Thank you so much for allowing Bartlett to provide your heating and cooling service for 20 years. We look forward to another 20+!!

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bybirius

Reviews: 1

Very Helpful

Had a problem with my furnace. They came right out, gave me a couple of options. The technician was able to get it going but said I needed to begin budgeting for a new unit. Will probably have them do it next year.

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dsrunr

Reviews: 1

Unbelievably great service

Bartlett called me within 12 hours of my online request. The technician that came to my house was cheerful, efficient, and willing to explain exactly what he was doing, step by step. He offered a service contract, but was not pushy with it, and given the quality of his work I will consider it in the future. The technician wore booties over his shoes to keep the floor clean, and he double checked other areas of my HVAC free of charge. After a very fair bill was paid, he produced an itemized (clearly printed)receipt for services and gave me some recommendations for things to look for in the next few months considering the age of my HVAC..all things that I could take care of on my own. 2 days later I received a pleasant "thank you" letter in the mail from the company. This is the kind of service that everyone claims to provide, but nobody ever does..except, apparently, Bartlett. After 6 years in my home I've finally found the heating and AC people that I will use all the time.

Bartlett Heating and Cooling, Inc. replied on 03-16-2012

Thank you for calling on Bartlett and giving us this opportunity to be your "heating and AC people"! We look forward to proving your HVAC service for many years to come :-)

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JennyA

Reviews: 2

Heating and Air Experts You can Trust

I've had Bartlett's Maintenance Agreement for many years, and they had kept my 14 year old furnace and 17 year old A/C running perfectly. Last Fall, the furnace needed some serious repair, so I decided bite the bullet and just get new everything. I scheduled them to come on December 27, while I was on vacation, to install the new 16-seer set. It was forecast to be the coldest day of 2010. I called to offer to move the date because of the cold, but they said not to worry - they are used to it. They arrived at 9am that morning in 18-degree cold, and had both units replaced and running by 1pm. Afterward, I only found 3 screws and 2 tiny pieces of debris from the install. I have cut my gas-usage, and my electrical usage by at least 30% and my bills are lower, even though the cost for both have gone up. I highly recommend Bartlett for all your A/C needs, whenever the emergency might happen. They are always on time, do a great job, and have never taken me to the cleaners in all these years; and for their truthfulness with me, I am forever grateful. Thank you Bartlett, for being there for me!

Bartlett Heating and Cooling, Inc. replied on 02-28-2012

Everyone at Bartlett loves to hear that the system we installed did as promised and cut the bills substantially! Thank you for your continued business and for chosing Bartlett when it came time for replacement of your system. We will work hard to maintain the new system and make it last as long as the first one did. And if it ever gives you trouble, we will be there no matter how cold!! :-)

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LStephens

Reviews: 1

Reasonable and Reliable service

We have been very happy customers for 25 years. Bartlett has installed and serviced AC and Heating units in two homes for us. After 16 years in our second home we replaced the main floor AC and Furnace primarily for energy efficiency savings. Bartlett was very knowledgeable as to what was the best system for our home. We are very glad they recommended we look at replacing the units for energy savings. We have been very pleased with the flexibility of the infinity thermostat, the low speed fan and the gas and electric bill savings. Bartlett was very competitive in their pricing and will handle any energy rebates for you. The installers left the area clean and explained how to set the thermostat. We have kept a maintenance agreement with them over the years and their service professionals have kept everything running well. They are very responsive to customer service if you ever need them. They truly are a pleasure to work with. I highly recommend Bartlett Heating and Cooling for new installations as well as Heating and AC Service.

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