We have used Baumann Appliance for years both to purchase appliances as well as for repairs. First, this is a family-owned business and it shows - we are not just a number, but a customer. When our washer was on its last legs, Todd found a work-around to keep it running while we decided on a replacement. Once we picked a model and let them know the sale price I found in a big box store, Curtis had the integrity to advise us on the quality of the unit (he recommended it) and advised that we should purchase based on the sale price we found - he could not compete without losing money. Our most recent repair was a leak in the supply line to our refrigerator following refinishing our kitchen floors. When Todd arrived, the leak had stopped (we tightened a connection) but thought we still had a problem at a compression coupling. Todd checked everything, found no problems, and asked us to monitor it for several days - only sending an invoice out for the service call after we confirmed no further problems. Highly recommended for quality, service, and above all, integrity.
Posted: 7/23/2015 • Link to this review
Needed my Uline repaired and was concerned about bad reviews for their recommended vendors. Bauman's had courteous phone staff that set up appointment. It took 2 appointments to fix the problem due to a back ordered part. Both times they were right on time and called on their way to verify that we were home. Repairman was quick, courteous and neat.
Posted: 8/18/2010 • Link to this review
I have dealt with this company for many years. They have always came when they said and have always fixed my appliance's. I think what has changed is not the company but the fact that 5 million people live in ATL,and it's not easy getting around the city in the same time as with years in the past. I feel the company deserves some credit. If not for the fact that they have been around for 30 plus years than at least for the fact that with the city growing and changing so much they still can compete with the "bigger dogs" in the business!!
Posted: 5/13/2008 • Last edited: 3/23/2010 • Link to this review
I'm with the other reviewer - past experiences have been good but after today I will not use them again. All was fine until I went to run a load of laundry after the serviceman had "fixed" my washer (for $105). It was not fixed and when I called and insisted that the repairman come back on the same day (i had taken off of work to handle it and needed my washer!!), he reluctantly came back with such attitude that I was shocked. He actually told me to call someone else. So I did.
Posted: 1/08/2008 • Last edited: 3/23/2010 • Link to this review
Twice committed to a date and time for a service call, and twice didn't they didn't show. Over the years have had good results with this merchant, but something seems to have gone bad as far as reliability goes.
Posted: 8/30/2007 • Last edited: 3/23/2010 • Link to this review
I called and was given a 3 hr window. When they didn't show up, I called & got voice mail. Chris Baumann called me on the following Monday, but I was out of town. He did apologize, so I called back to reschedule. I left messages both at home and on his cell phone. He never returned my call. I found a better repairman.
Posted: 5/07/2007 • Last edited: 6/13/2008 • Link to this review
These days, it's surprising when service technicians show-up -- let alone call to confirm the appointment & show-up on time. Baumann's arrived at the agreed-upon time and handled the repair problem in a professional manner at a reasonable cost.
Posted: 8/14/2006 • Last edited: 4/28/2008 • Link to this review
I called this appliance repair service on Monday and scheduled an appointment for Thursday from 3:00 - 5:00. When they did not show up by 5;00, I called and they said they were running behind. They offered to come first thing Friday morning. After waiting untill 11:00 on Friday, I called them back and they again said they were running late, but would be coming later. They never showed up after that.
Posted: 3/04/2006 • Last edited: 1/02/2008 • Link to this review