Awful service. Awful Customer Service. I spent over $4000 on a repair that actually cost $1100 Read these review. Most sound fake - 5 stars yeah right! The majority of the reviews are 1-star with real stories, the ones with 5-stars sound like MIchael - the owner himself - writing them. One person is going to the BBB on him, I am too! I encourage anyone who has been victimised by this guy to report to the BBB. He cannot get away with being a crook. Scamming innocent women out of their money. Not to mention the lude and rude looks and behavior he demonstrated. I felt like I was being undressed, disgusted! Closed this business down!!!!!
Posted: 8/28/2015 • Link to this review
Be Aware!! Dont Take Your Care To Them! óLet me just start this off by saying, I never write reviews or criticize any companies by how they do business. This one totally shook me to the core. I went to bavarian imports based off the positive reviews from Google. There were a tons of them (over 60). How could I go wrong.. Well, I've learned my lesson.. I took my Audi into bavarian with hopes they would be able to determine what the issue was with my check engine code. Which was P2181, with the miles it was at 80k. Yes, it's in great condition for a 2004. Instead of waiting on the car because I had to go to work. I dropped it off and in about an hour later. I get call saying, your engine cooling fan and control unit are not working correctly and they both need replaced. Since, it was my first time going to them I took the leap of faith and said, okay.. Let's do it. The diagnostic was wrong and 2 weeks later I had the same problem. Finally the issue was the thermostat. They wanted me to pay 900 dollars more to fix it and they did not recognize they were wrong with the problem in first place! From one honest customer to another. Be aware of what you're getting yourself into!! Be aware!!
Posted: 5/28/2014 • Link to this review
"They are very honest and doesn't take advantage of customers, very courteous and doesn't carry you away with the sales talk. They only suggest the best and cost effective ways to fix my car. I will always come back here if there is any problem with my car. "
Posted: 8/10/2011 • Link to this review
I stopped in to get my coolant hose leak on my car repaired/replaced by these people. Met the owner who fooled me into thinking he was a nice and honest man.. Then, the service manager presented me with a $550 estimate! I told them I was going to get a second opinion on getting my car fixed and the service manager quickly dropped the price to $420. I still took my car and left. I called the dealer and dealer price was only $375 to replace the coolant hose and the coolant tank. I called back to see if Bavarian was still interested in fixing the car at a more reasonable price because I did like the owner. He seemed nice. At this point, the service manager got angry and said that the price went back up to $550! I tried to talk to him sensibly and he raised his voice and acted like a child. I got off the phone with him and checked Kudzu for another place. Then I found European Motor Cars in the middle of Buckhead on Piedmont which was closer to my home. European replaced the coolant hose, the coolant tank and refilled my car with coolant, gave me a $40 Kudzu discount and only charged me $275. European was EXTREMELY fair. Since this experience I take my Range Rover, Audi and Mercedes all to European for all my maintenance and upkeep.
Posted: 8/09/2011 • Link to this review
They have been working on my 2001 X5 for a couple of years now. They were always a bit expensive - last time it was $400 to replace my light bulb - apparently the bulb melted into the socket, so they had to replace the whole assembly... You never know.. But this time they went too far. My engine overheated so I had the car towed to their shop. They told me that the coolant hose and container busted and that they also had to replace a couple of belts that now had coolant all over them. Total damage: almost $1,000. Oh, and they forgot to call my Carmax warranty to preapprove it, of course. They also warned me that I might be back, because they are not sure they fixed the problem, just to get my checkbook prepared for more. Sure enought, two miles out of the shop, my coolant was gone again. This time, I had them call Carmax warranty. The problem immediately turned out to be two busted o-rings, as $0.78 each. You got spare $1,000? Then this is the shop for you. One other thing: one of the guys working there felt bad and gave us $100 off our bill. The main guy (Robbie?) later told us that he would take the $100 off the guy's paycheck! Just lovely people, really!
Posted: 2/19/2009 • Last edited: 6/07/2010 • Link to this review
Have taken an e32 & e39 here. These guys will read codes and change parts until things are fixed. That's not exactly what I was looking for...need someone who will figure out what the problem is and then fix it (mechanic vs. parts changer). So, I don't go here anymore. I am sure they can turn a wrench great, and they are cheaper than a stealer.
Posted: 6/10/2008 • Last edited: 6/07/2010 • Link to this review
I used Robbie to help repair a coolant leak in my Audi A6. Despite taking much longer than anticipated, the leak was fixed, along with several other parts that were in need of repair. All told I spent more than I expected but I have a feeling that I wouldn't have done any better at the "stealer/dealer" - and I've had no problems since the fix.
Posted: 10/15/2007 • Last edited: 6/07/2010 • Link to this review
Mike Lembcke, the owner/chief mechanic raises technical competence to the level of art. Over a period of decades Bavarian Imports has supplied astute wisdom and unimpeachable service gaining performance and reliability for every vehicle, whenever asked - with a welcoming, helpful manner that has earned my trust and friendship.
Posted: 6/29/2007 • Last edited: 6/07/2010 • Link to this review
I bring my old 85 Mercedes into this shop whenever I have problems with it and these guys ALWAYS help me out! Not only have they always given me a fair price (sometimes as little as $10!!) but they also vacuum out my car before I pick it up so it is nice and clean. I would recommend them to anyone with an old german car, they know their stuff and they are a very honest company.
Posted: 3/28/2007 • Last edited: 6/07/2010 • Link to this review
i was recomended to bavarian imports by another shop near by, (braxton automotive)after they failed to fix my check engine light 2 times. bavarian fixed the problem in 4 hours and $800 dollars less than i had wasted at braxton. i have found a new home for my bimmer.
Posted: 11/29/2006 • Last edited: 6/07/2010 • Link to this review
robbie and mark at bavarian saved me $1100 dollars after nalley bmw told me i needed a new radio amplifer for my 99' 540i. mark and robbie found a $13.00 relay. problem solved. these guys are pros!
Posted: 11/29/2006 • Last edited: 6/07/2010 • Link to this review