Watch out for their pricing! -- Be sure you understand exactly what you are signing up for. They charged $2300 for a job that took ll man hours (including 4 by a junior assistant). Parts were maybe $100, so the labor charge was $200 per hour??!! I know this includes some overhead and profit, but in my opinion this is a ridiculous and unfair charge. Unfortunately, I was not there to negotiate, and the estimate was approved by an inexperienced family member. The family member does not believe the final bill reflects what he was told verbally. He learned a lesson, and I have to pay for it. Beware!! PS: I find it very suspicious that of the 23 reviews for Ben Franklin on Kudzu all are 5 stars except for one. The reviews are extremely positive and glowing -- and not the wording I would expect from average homeowners. Could Ben Franklin be planting positive reviews?
Posted: 5/24/2011 • Link to this review
Ewww is all gone thanks to a great plumber-Scott! Blatant plug here for my friends at Benjamin Franklin Plumbing! Thanks BFP! I love the fact that you call before you come, you email me confirmation and you follow-up!
Posted: 2/09/2011 • Link to this review
My parents were having cabinets put in their kitchen and the guy hit a pipe in the wall with a screw. WATER EVERYWHERE! In under an hour Paul was there and cured the problem, for a great price too.
Posted: 11/05/2009 • Last edited: 10/29/2010 • Link to this review
My kitchen sink started squirting water out of the base of the facet so I called a few plumbers to come out on a Saturday for me. He was right on time, extremely knowledgeable and really just wanted to help, not sell. Which is so appreciated when you're a single woman. I highly recommend these guys to anyone!
Posted: 9/29/2009 • Link to this review
Based on the reviewes here, I called Benjamin Franklin Plumbing. Good quality. The price seemed high and I posted that thought here. The owner called me several times during the week and worked with me to ensure my satisfaction.
Posted: 9/13/2009 • Last edited: 9/21/2009 • Link to this review
these great plumbers helped me understand how solar really works and how much money i could get to pay for my new water heater, they are great and I really do love the solar water heater they put in.
Posted: 5/06/2009 • Link to this review
I came home to find my water heater had decided to let go and flood my garage. It was late in the day but they came when they said and I had a new water heater in 2 hours. The installers were so nice and courteous plus professional. I would recommend them to anyone.
Posted: 4/29/2009 • Last edited: 5/06/2009 • Link to this review
Ben Franklin plumbing has treated me very well with all of my plumbing needs. They are all trustworthy plumbers, and I haven't had a bad experience yet, and I'm not expecting one either.
Ben Franklin treated me fair, and I never felt like I was being sold anything that I didn't want or need. The technician himself was a stand up guy, and I felt the work completed was well worth the time and money!
We called out BF to do some odd jobs: fix a couple of toilets, and remove an RO system and install a filter instead, to our instant hot water dispenser in the kitchen -- and also put in a new hot water faucet. We were very pleased! The tech came out on time, and did a very nice and neat job. I was impressed how "tidy" everything looked out under the kitchen sink. We will use BF again!
Posted: 6/24/2008 • Link to this review
I am a single woman who has to trust repair services completely as I know nothing about house maintenance. The plumber that came was on time, honest and the price reasonable. The work he did was great. I will use this company again.
Posted: 4/18/2008 • Last edited: 4/23/2008 • Link to this review
We recently had to have our water heater replaced and we called B.F. Plumbing after reading all the glowing reviews. We did get a response the same day and the plumber was a nice enough young man. However, we were hit with the "upsell" immediately and incessantly. Can't afford a tankless? No problem he says - "finance it." We mentioned Sears. "You don't know if you're dealing with a felon or a crackhead with them". We sent him on his way with our $59 for the service call. Whatever happened to listening to the customer? We found good service elsewhere. Makes me question the validity of all these reviews.
Posted: 2/22/2008 • Last edited: 4/22/2009 • Link to this review
Don't waste your time looking for other plumbing companies. These guys were very responsive, on-time, and professional. I've already recommended this company to several friends needing their service and they too are now Benjamin Franklin Society Members. I will use this company in the future!!!
Posted: 2/20/2008 • Link to this review
2007 & 2003 Better Business Bureau (BBB) Ethics Award;
2007 Business Owner of the Year by NAWBO;
2006 Angie's List Super Service Award;
2006 Arizona Top 50 Companies to Watch - Customer Service Award Winner;
2005 Phoenix Chamber - Community Business of the Year;
2004 Gilbert Chamber - Business of the Year;
2003 Leon Ulhorn Chairman's Award;
Rosie on the House Certified Contractor;
Family owned & operated;
* By Appointment Only
* 24-Hour Service Available