They try to sell you the 1 yr /2 yrs guarantee... Always a rip-off. They wouldn't cover our ipods when under the 2 yr guarantee. I bought a 2 yr Geek Swad TEch Support on my laptop. Drop a laptop... off & 3 days later, they haven't even touched it. Horrible service. MAnagement in Geek Swat is rude! Don't leave messages for anyone to call you because they won't. Can't get through to talk to anyone in management or sales... Don't shop here. I can see why BEst Buy stores are closing down. Need better employees and management who care.VIEW MORE »VIEW LESS »
Went in to Buy an electronic device, As i was checking out they asked me for a home phone number. I explained i did not have a home phone number and the sales rep said we could not proceed with out... one. Bought the item for the same price at target!!!VIEW MORE »VIEW LESS »
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They try to sell you the 1 yr /2 yrs guarantee... Always a rip-off. They wouldn't cover our ipods when under the 2 yr guarantee. I bought a 2 yr Geek Swad TEch Support on my laptop. Drop a laptop off & 3 days later, they haven't even touched it. Horrible service. MAnagement in Geek Swat is rude! Don't leave messages for anyone to call you because they won't. Can't get through to talk to anyone in management or sales... Don't shop here. I can see why BEst Buy stores are closing down. Need better employees and management who care.
Posted on Citysearch on: 3/28/2010
We purchased over $6,000 with higher end appliances from Best Buy and have had nothing but terrible service.Products were delivered damaged, Kitchen Aid commercial grade stove's circuit board died 2 weeks after delivery. I called and spoke with store manager and he told me he was ""very busy"" but would have someone contact us. One month later still no one called back. During this month the refrigerator-Electrolux $2,800 spoiled most of my vegetables and would not produce cold water from dispenser. (still doesn't) Second delivery of products -Best Buy delivery people laid refrigerator on it's back on my granite counter top, and told me if the granite broke Best Buy would replace it. The stove they delivered was damaged due to the way they transported it from their truck (in front of our house up the driveway to my garage) to my house and the delivery people took it back to the truck and hammered the back to straighten out the dents!! This stove's circuit board died 24 hours of delivery (due to damage of the back of the stove from delivery) -Christmas day-yes my entire dinner was ruined and I had a house full of guest!! Both the delivery manager, all store managers and even the district manager were made aware of the nightmarish problems we had, each of course promised it would never happen again and also promised a Best Buy gift card (never received anything from them). This didn't help my holiday dinner was ruined and I had to wait another 3 weeks for yet a third stove. Their Geek Squad couldn't fix the refrig, so I asked for an Electrolux representative and the Best Buy district manager said I would have to contact them myself. Do yourself a favor DO NOT BUY APPLIANCES FROM THIS BEST BUY. Go to a reliable store whether you spend $1,000 or $6,800 like we did. Go to a store that stands by the products they sell, from the delivery people to the service people-which is certainly not the Best Buy in Alpharetta!
Posted on Citysearch on: 1/31/2010
I was speaking with one of the sales associates at this location and they truly try to serve every customer that comes in and or calls..... They told me that they get over 700 calls a day..and typically only one person is on the phones..On top of that...people want FREE technical support!! C'mon now! How fare is that! What happen to the days where people would research for themselves?? I mean I can understand if you bought the product from some place, but after it's in your hands why do people expect these poor associates to hold their hands through out the life of the product! I think Best Buy is trying hard to keep up with the demands..I mean it is the ONLY real electronic store left that I feel the workers try to live up to the high demand of the rapid technological changes. Keep up the Great Work guys!! And btw, I love the Alpharetta store!!
Posted on Citysearch on: 11/5/2009
6 months ago, my computer crashed. Took it to Geek Squad where they told me they could fix it in store. They promptly shipped it off without authorization by me, then refused to return my hard drive. They do not, cannot, will not answer the phone. I finally got my hard drive replaced in August and am STILL waiting for my data recovery. I will NEVER do business with Best Buy again.
Posted on Citysearch on: 5/18/2009
Waisted time and energy - Called three times no one answered the phone 2 out of 3 times on hold over 5 minuetes on each call. On the trird try got bounced all over the store!!!
Went in to Buy an electronic device, As i was checking out they asked me for a home phone number. I explained i did not have a home phone number and the sales rep said we could not proceed with out one. Bought the item for the same price at target!!!
I desperately needed a new laptop for work a while back. The customer service there was great. I was immediately asked if I needed any help. The computer that I bought actually had a few technically problems, but I took it back up there and they switched it out, no problem.
My husband was looking for a specific computer part and called Best Buy in Snellville, where we live. When he called the associate told him they did not have it and that was the end of the conversation. My husband hung up and called the Alpharetta store, since he works over in that area. The associate who answered the phone also told him they did not have it in stock, but he offered to search other stores in the area for the part and when no one else had it, he offered to order it for him and have it shipped directly to our home. That is customer service!
Wrong product was sold to us for an app that we bought there. Store refused to exchange product because by the time we were able to get service on the item the part was over 30 days old. Issue, the sales person was the one who gave us the part. Obvisouse their sales force is untrained. The customer service did give us a $50.00 gift certificate but we had to go the part at another store. Now we are stuck with a part that is no good, brand new and for us worthless. As far as the gift certificate why would I deal with a store that gives this type of service...
I just purchased a computer there with my wife. The computer they had advertised was out of stock. We picked out another one and the salesman tried to sell us SOOOO much stuff we did not need and I told him we already had (printer cables, ink, blank cdr's, etc.). He was really not taking "no" as my answer for not wanted an extended warranty. He tried it even before he hit the final sale button to complete our transaction at the sales counter! When we looked at our receipt, he had added a MORE expensive printer and charged us for it! I told him when we first started talking that we had a NEW printer/fax at home, and would not even be USING the printer that came with the computer. We cancelled the deal and left! I will never shop there again!
BEST CUSTOMER SRVC IN TOWN. NO WAITING FOR A LONG TIME FOR ASSISTANCE.