I purchased a laptop 3 years ago from best buy, with a 3 year "no lemon" guarantee. After 2.5 years the laptop slowly started to decline. The first 2 repairs were hassle free. After that best buy lost all sensibility. The agreement was after 3 unsuccessful repairs the laptop would be replaced. After 6 repair attempts best buy could not repair the laptop. This required me going to 3 different best buy stores and always getting the run around. After informing their district manager I was considering a breach of contract lawsuit, I finally got positive action. I will never shop best buy and neither will I recommend anyone else to do so.
Posted: 3/19/2006 • Last edited: 1/02/2008 • Link to this review
The employees at the Snellville location of Best Buy are the most knowledgeable and engaged employees I have ever had the pleasure of purchasing from. They were able to get me the perfect computer for my business needs by asking me some simple questions. I would definitly shop at this location from now on since they are not on commission I did not feel hassled into buying anything I did not need.
Posted: 3/18/2006 • Last edited: 1/02/2008 • Link to this review
Best buy is a very knowledgeable company when it comes to electronics. I have bought most of my equipment from them. They have installed the equipment and even called to check and make sure it is working the way it should. I have never been to a best buy that I did not like.
Posted: 3/15/2006 • Last edited: 1/02/2008 • Link to this review
Best Buy overall have some catching up to do compare to other online vendors. In searching there site I find product not available and limited selection in various product lines. Sometime they have the best price but this is not often. Granted you can not carry every product on the market but should try to carry a better mix in difference product lines. Competition is the name of the game, it you don't carry it someone will and get the customer attention. Thank you.
Posted: 11/07/2005 • Last edited: 1/02/2008 • Link to this review
Best Buy has the best prices and most helpful staff in all the big name electronic stores. The employees don't appear to be paid on commission like they are at Circuit City.
Posted: 10/05/2005 • Last edited: 1/02/2008 • Link to this review
Their service team is as good as all the TV hype. My system board crashed. They managed to get all the data I needed off the old machine and faster than quoted. I will definitely take any future computer service needs there.
Posted: 10/03/2005 • Last edited: 1/02/2008 • Link to this review
I have had it w/Best Buy... the prices are good... their selection fine for the normal electronics shopper... the CDs/DVDs are cheap on the week of release, but the staff is just as cheap. These folks have no ownership of the products they are selling and would not hesistate to lie & deceive you simply to get you to move along. I suggest shopping elsewhere as often as possible and not be lured into 0% financing for 12-month offers.
Posted: 5/03/2005 • Last edited: 1/02/2008 • Link to this review
This is a store that men love. Everything you need or want is at your finger tips. I purchased my washer/dryer, fridge and big screen TV all in the same store. Every trip is quality customer service.
Posted: 4/12/2005 • Last edited: 1/02/2008 • Link to this review