BFPSS is a wonderful service for our cat Casey when we travel over a long period of time. They insure his needs are taken care of and play with him a while when visiting. He appears to be a happier guy when we return. It used to be he would be mad at us and ignore us, but now he cuddles up and "allows" us to love him when we return from our travels. I have the utmost confidence in the staff at BFPSS and no doubt they will make good decisions when needed in my absence. It's also great how they keep and touch and let you know everything is A-OK when gone. A great service which gives me peace of mind while away from home.
Posted: 4/15/2014 • Link to this review
I have used this service twice now and could not be happier. My doggie likes them and it is so much better for her to stay at home than to be in a crowded cage at a kennel. They keep in touch and let you know when they have been to see your pet. its great!!
Posted: 1/14/2014 • Link to this review
We have been using the BFPS team for a few years now, and have been completely satisfied with their service. The communications is always great, and we are thankful for the reminders and daily check ins from our sitter. We get a daily status text and when we are gone for an extended time, we even get a few pictures! BFPS is also great at making sure they know all the ins and outs of caring for our pets. Our Chocolate Lab recently had surgery, and our sitter made sure to come by before we left to document exactly how she gets her meds. Awesome service, and I highly recommend them!
BFPS has been taking care of our two Viszlas for a few months now, we travel fairly often and have had rough experiences with kennels in the Gwinett area. Robin not only guided us through the process initially but has also been involved throughout the care. We have had two different sitters, both very personable and communicative about the dogs when we are away. Most importantly, the dogs seem well rested, anxiety free and exercised when we return home. The only thing we might suggest is to be able to pre-purchase visits in bulk, therefore lessening the cost further for those that use BFPS frequently enough. Keep up the good work!
It's always a bit nervewracking giving a company a copy of your housekey and asking them to come over when you're not home. Our worries were completely unfounded with Best Fit Pet Sit. Our dog walkers, primarily Cady and now Latrece, have been wonderful. They make sure our dogs are happy and healthy, and they are very good about following any special directions we have (e.g. diet restrictions). BFPS is also very responsive any time we need a last-minute appointment or cancellation.
I honestly don't know what I would've done without BFPS! This is the first place I've lived without any family or friends, and they have filled in every way possible. BFPS has taken care of my pets and home as if it was their own. They also came to my rescue within 15 minutes when I locked myself out of my house and car when my son was at VBS. I had no one to call and no time to wait on a locksmith. I was barely even late to pick him up because of their service. I'm very grateful for them.
Posted: 7/12/2013 • Link to this review
We love Best Fit Pet Sit and feel so fortunate to have found them! We have used them to walk our "very big and crazy" dogs for years now and have never been disappointed. They are a very loving and compassionate and responsible group of people. When we need help with the dogs, we always call them and we never have to worry. :)
Posted: 7/03/2013 • Link to this review
I can't say enough good things about BFPS. Robin, Cady, and Jennifer were all fantastic, professional, and quick to respond when I needed them. Cady was my primary sitter, and Jennifer was my back-up. My dog is very skittish, and they were absolutely wonderful with her. They went above and beyond (washed out her bowl even on visits they didn't need to feed her!) I used BFPS around two to three days a week, two visits each day, and was always impressed.
Posted: 6/25/2013 • Link to this review
I have been using Best Fit Pet Sit Service for several years and was a little nervous when we got the letter that Val was selling her business. But after working with Robin and her team for several months we are very happy. Robin is fantastic; she answers her phone all ours of the day. Her team is available by phone, email or text. She has her sitters work in teams so we would always have a sitter available. My dogs love her and Jennifer. I know I can call last minute and one of them will be able to take care of my pets. Cheers to Val for finding such a great person to take over for her!!
Posted: 6/06/2013 • Link to this review
I left several messages for their pet-sitting services, and it took 4 days to get a return call. the woman I spoke with told me her mom is in the hospital and complained about running two companies-she told me her whole life story. She didn't ask much about my dog who I needed the service for. I got a bad feeling, so I decided to call a different company. the same woman called me back, a week later, using a harassing tone, asking why I wasn't using her company. She was very irate and ended up hanging up on me. I don't know how this company got so many good reviews with an attitude like this.
Posted: 4/05/2013 • Last edited: 7/04/2013 • Link to this review
Sounds like we might have dropped the ball on this one, and if we did I do apologize. You are correct my mother was in the hospital in critical condition back in December, and was in grave condition for well over a month. Things did get very hectic and a little crazy and, I was not at the top of my game. Thankfully I have a fantastic group of caring sitters who worked overtime to make sure every client and pet was well taken care of, so I could concentrate on my mom. You must have a very sympathetic voice, as I am normally a very private person and only shared what was going on with my sitters and close friends. I apologize if I bent your ear.
It took a lot for me to hire a pet sitter. I am not trusting with my cats or my house. I never got to meet the sitter who came this last time, but after the ways things were when I got home, I am never using a pet sitter again. I am not even sure they came. My cats had no water and the bowl I use is huge. There were food items missing from my pantry, and my back door wasn't locked. Things were just in general disarray. I can't believe this, I will never travel again. My poor cats took days to start acting like they usually do. Amendment-4/22- Robin, you can back peddle all you like, but I know for a fact it was you who cared for my cats and you who i spoke with on the phone and through email. I have friends around town who used to use your company, too, and they agree that your service, or your idea of service, is a joke. We are spreading the word about you and your "care." If you're too busy to take care of your business, you need to retire.
Posted: 4/03/2013 • Last edited: 4/22/2013 • Link to this review
I am so sorry you had such a bad experience with your pet sitter; however you have your pet sitting companies confused. I check my records going back to the first of February and we did not sit for any multi-cat households during that time, and have had no complaints.
I encourage all of our clients to call me if they ever have questions or concerns. We do everything we can to hire the cream of the crop. We run back ground and credit checks on all our sitters. We check references and then the sitter trains with me and one of my senior sitters. I go behind and check up to make sure they are where they are supposed to be and doing a great job. With all this said at the end of the day they are people and can make mistakes, and when they do we address the problem and if needed put in procedures to make sure it will not happen again.
Again I am so sorry you had a bad experience. Most people who go into pet sitting do it because they love animals, not for the money. I would be happy to meet with you and show you all are procedures and check lists and maybe you would feel more comfortable using a professional sitter in the future. Feel free to call me any time.
Valerie and her staff, especially Susan who is my cat's sitter, are wonderful. Always timely and caring. I travel for business and even if a last minute trip comes up, they work with me. When I did my pre-sit interview, they both came, got down on the floor, and communicated with my cat first versus telling me all about them. It was exactly what I wanted, people who cared about my pet first. I couldn't recommend Best Fit Pet Sit Services higher.
Posted: 12/01/2012 • Link to this review
Valerie Pegg, owner of Best Fit Pet Sit, has been caring for our two dogs for several years - she is awesome! Our dogs used to be exhausted and stressed after going to the kennel - now when we come home, it was like we were never gone! She loves and cares for our animals as if they were her own.
Posted: 1/29/2012 • Link to this review
Valerie is absolutely fantastic and takes such wonderful care of our furry children and home while we are away! For practically the cost of a day's boarding somewhere in a cage, your dog or cat can stay home and have in-home visits, walks, etc. with a loving caregiver. I have nothing but wonderful things to say about this company and highly recommend them to anyone with fur children in need of care!!
Posted: 1/25/2012 • Link to this review
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