I have had a lot of work done with Big Frog. But recently Big Frog overcharged me ~$100 for a service. I didn't notice at the time of payment. When I notified the company, I was informed that they would talk to the owner to resolve it. I thought that everything was fine. I even had the same technician out again who agreed that it was an overcharge and assured me that it would be resolved. Two months later I am still not reimbursed. Big Frog stated the owner said that they would not reimburse me... in money or in service. Very disappointed that as a long time customer this issue wasn't resolved appropriately. I will never use Big Frog again.
Area Lawrenceville, GA
Cost Less than $250
Date November 2016
Posted: 1/13/2017 • Link to this review
I have at least called few electric companies which gave me some of ridiculous prices just to come out and do an estimate even though I explained clearly that all I need is a fan installed in my outside patio. Allen came out and completed the job in a heart beat with no problem and with no list of questionnaires. Allen appreciate the job well done and interesting conversations. I have already referred you guys to a couple of my work colleagues as well. Support Local business !!!
Area Duluth, GA
Cost Less than $250
Date April 2016
Posted: 5/06/2016 • Link to this review
I have use Big Frog a couple of times, most recently December 2015. Excellant work, friendly and helpful installers. Kept me informed if they was a variance in work contracted to do. They always leave the work as it was before the start of the installation
Posted: 12/30/2015 • Link to this review
James and his team, specifically Allen and Seth, provide a tremendous level of value through their competency and desire to exceed expectations. Allen was extremely professional and knowledgeable, completing a complex job ahead of schedule, and even contorting himself in between two floors of our house to avoid having to cut through a wall. Big Frog delivers extremely high quality work and at a great price; you should definitely consider them for any of your electrical needs, ranging from simple to complex job.
Posted: 7/09/2015 • Link to this review
I was originally told they were booked until next week but after explaining my situation they immediately wanted to squeeze me in. James, the owner, came out himself and took very good care of my home. He was very professional and I was surprised how reasonably priced. I will definitely be using Big Frog again.
Posted: 6/30/2015 • Link to this review
Today I had Chaz and Blake come out to look into a circuit that kept tripping when it rains. Both of them took time to ask what I knew was on that particular circuit. Once I told them they immediately went to the most logical plug and found the cause of the problem. They explained what they would replace and the total cost for the service call and parts. I couldn't have asked for a better experience and both Chaz and Blake provided exceptional service and I will never look elsewhere if needing electrical service again.
Posted: 6/16/2015 • Link to this review
I met James Crofutt at my neighbor's house as he was finishing up for the day. I mention a switching problem I was having and to my surprise he said I can fix that in five minutes and headed off towards my house. I scheduled another appointment for Big Frog Electric to complete unfinished work by another contractor, Greg, was the electrician that day, he was very friendly, helpful and did a super job and suggested alternative for future work. He also works very fast. Bill
Posted: 3/12/2015 • Link to this review
I shopped around some electrical work I am having done and called several highly rated names from Kudzu and Angie's list. The variation in pricing was almost double. I was skeptical of Big Frog at first because they seemed to inexpensive which made me wonder where they cut corners. Remember you get what you pay for. Well, I did a new panel with them and they listened to what I want and even though it was not their recommended panel they did it because it fit my needs. They showed up on time, did a fantastic job and cleaned up after they were done. These guys were personable and were like your friends. I got more than what I paid for and how they do it is by not having fancy trucks with big logos on them and running a lean tight operation. They followed up and were awesome. I would use them again in a second and would highly recommend them!
Posted: 12/19/2014 • Link to this review
Would recommend this company to anybody. They came out to my business in a timely manner, very professional and repair for an honest price. This company is not looking to sell you things you don't need. love that, keep up the good work
Posted: 8/11/2014 • Link to this review
I hired Big Frog to install recessed lights, pendants, and move and install a new chandelier in my kitchen. They were the cheapest estimate by far and the only ones who said they would not have to put a bunch of holes in my ceiling that I would have to patch. They did a great job and even came in below the original estimate! I would highly recommend Big Frog!
Posted: 7/08/2014 • Link to this review
Big Frog just left after installing a 2-story fan and a 1 story fan. Vadym was courteous, precise and cleaned up after the job perfectly. He patiently tweaked the positioning of the light kit on the 2-story fan (not a fast process) until I was totally happy. What gets me about Big Frog is how reasonable their rates are. I've used another 5-star rated electrician on Kudzu a couple of times and Big Frog blows them away. Won't be using anybody else in the future.
Posted: 10/04/2013 • Link to this review